I. Vision An office with the Capability to Provide: Training Needs, Career Development Plans, Records Management, Assistance in the Av ailment of Privileges and Benefits for the Employees of each Working Departments of the Agency. II. Mission To create awareness and consciousness on CSC Laws & Rules, and to protect the Merit and Career Principles of a Professional Civil Service in the City Government of Tarlac through Human Resource Development Interventions. III. Performance pledges We are committed to provide quality services to our clients and pledge to serve them better to meet their expectation from us. The frontline services of our office with step- by-step procedures are outlined in our Citizen’s Charter to guide our clients. 1. APPLICATION FOR EMPLOYMENT ABOUT THE SERVICE Published Vacant Positions authorized by the City Mayor are open to all applicants who meet all the qualification standards of the positions. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (from 8 AM to 5 PM (no noon break) OFFICE: CITY HUMAN RESOURCE MANAGEMENT CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: TARLAC CITIZEN CHECKLIST OF REQUIREMENTS WHERE TO SECURE Application Letter (CS Form No. 212, Revised 2017 with recent passport- sized picture Work Experience Photocopy of certificate of eligibility/rating/license Photocopy of Transcript of Records Certificate/s of previous Employment (if any) ICPR/OPCR for promotion other documents (if necessary) Evaluation Report Requirements stated above Endorsement by the City Mayor of the applicant/s to be appointed. Requirements stated above HR DEPARTMENT OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Receives & evaluates the requirements submitted by the applicant/s Application Letter (CS Form No. 212, Revised 2017 with recent passport- sized picture Work Experience Photocopy of certificate of eligibility/rating/lic ense Photocopy of Transcript of Records Certificate/ s of previous Employment (if any) ICPR/OPCR for promotion other documents (if necessary) N/A 10 min./applicant Tiffany P. Lopez Advise the applicant/s to comeback on the scheduled date of the preliminary Evaluation Report N/A 3 min./applicant Tiffany P. Lopez interview/deliberation. Conducts interview/ deliberation and prepares the list of Requirements stated above N/A 10 min./applicant PSB members selected applicant/s to be recommended to the City Mayor. N/A Posts the list of applicant/s selected by the City Mayor to be appointed to the vacant position/s. Endorsement by the City Mayor of the applicant/s to be appointed. N/A 3 minutes Jaime D. Genita Jr Prepares appointment, Oath of Office, Certification- (Assumption of Duty and Availability of Funds), PDF Requirements stated above N/A 15 min./appointment Tiffany P. Lopez 1. PREPARATION OF PAYROLL (Casual & Permanent) ABOUT THE SERVICE Accurate computation of payrolls for the salaries, allowances, and benefits of officials and employees are received by the employees within the timeframe set by the Agency. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (from 8 AM to 5 PM (no noon break) OFFICE: CITY HUMAN RESOURCE MANAGEMENT CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government (G2G) WHO MAY AVAIL: TARLAC CITY HALL EMPLOYEES CHECKLIST OF REQUIREMENTS WHERE TO SECURE DTR HR DEPARTMENT OFFICE Billings (GSIS, PAGIBIG, LBP, DBP, TCGEAGLES, COOP, and Others) Salary Card and DTR Payroll and Payroll Register CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Downloads a daily log and prints DTRs of all officials and DTR N/A 2 weeks forwards Payroll Register to the concerned employees from the biometric device, transfers biometric attendance to the DTR Form, and distributes them to the different departments for signature. Checks DTRs submitted by the different departments 3 days department head for signatures, and submits to LBP soft copy and hard copy of the payroll register. Posts monthly amortization in the Salary Cards Billings (GSIS, PAGIBIG, LBP, DBP, TCGEAGLE S, COOP, and Others) N/A 5 min/ empl. register. Encodes and prepares Payrolls and ALLOBS Salary Card and DTR N/A 3 days forwards Payroll Register to the concerned department head for signatures, and submits to LBP soft copy and hard copy of the payroll Encode Net Pay in the Payroll Register, forwards Payroll Register to the concerned department head for signatures, and submits to LBP soft copy and hard copy of the payroll register. Payroll and Payroll Register N/A 3 days register. 1. APPLICATION FOR LEAVE ABOUT THE SERVICE All employees are entitled to receive 15 days’ Vacation Leave and 15 days Sick Leave in a year aside from the other leave benefits that an employee receives. Employees are required to go on 5 days mandatory leave in a year provided that they have remaining 10 days leave. SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday (from 8 AM to 5 PM (no noon break) OFFICE: CITY HUMAN RESOURCE MANAGEMENT CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government (G2G) WHO MAY AVAIL: TARLAC CITY HALL EMPLOYEES CHECKLIST OF REQUIREMENTS WHERE TO SECURE CSC Form No. 6 (Application for Leave) HR DEPARTMENT OFFICE Accomplished CSC Form No. 6 (Application for Leave Form ) Accomplished CSC Form No. 6 (Application for Leave Form ) Accomplished CSC Form No. 6 (Application for leave) Accomplished CSC Form No. 6 (Application for leave) Certified and Signed CSC Form No. 6 (Accomplished Application for leave) Certified and Signed CSC Form No. 6 (Accomplished Application for leave) An Approved application for leave by the City Mayor CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Fills out CSC Form No. 6 (Application for Leave) CSC Form No. 6 (Application for Leave) N/A 5 min/application Ligaya P. Cabiong Submits an accomplished application for leave Accomplished CSC Form No. 6 (Application for Leave Form ) N/A 5 min/application Receives accomplished CSC Form No. 6 (Application for Leave form) Accomplished CSC Form No. 6 (Application for Leave Form ) N/A 3 min/application Riella Mey B. Salas Processes accomplished application for leave Accomplished CSC Form No. 6 (Application for N/A 3 min/application Ligaya P. Cabiong form leave) continue reading : CITY HUMAN RESOURCE MANAGEMENT
CITY HEALTH OFFICE
I. Vision: A healthy tomorrow for Tarlaqueños II. Mission: To administer high quality, cost-effective care to individuals, support preventive and promotive health care program for community members, and maintain a supportive environment for health manpower development. III. Goal: To improve the health status of the people of Tarlac City through preventive and promotive health care, community participation, available basic health services, accessible health care facilities, and clean environment. IV. Philosophy: The City Health Office believes that life and health are primary goods. Together with the DOH, it has the responsibility of providing adequate and accessible care to the people. 1. ISSUANCE OF HEALTH CERTIFICATE (for employment) ABOUT THE SERVICE Health Certificate for employment comes in two forms- YELLOW card and GREEN card. Yellow cards are issued to employees of food-handling companies while green cards are given to employees belonging to other type of businesses that require issuance of health certificate for employment. OFFICE: CITY HEALTH OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Tarlac city citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1 pc- 1×1 picture Chest X-Ray Result Laboratory Clinic Urinalysis Result Laboratory Clinic Focalizes Result Laboratory Clinic CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Present the Requirements (at 3rd Floor CHO Building) Assess & validate medical exams/lab. Results; Release Assess & validate medical exams/lab. 7 mins Sanitation Inspector the Health Certificate approval Results; Release the Health Certificate approval Proceed to Business- One- Stop Shop Window 4 (at the City Hall Building) to secure CEDULA and pay the health Fee Accept payment and issue official receipt Accept payment and issue official receipt 15 mins Teller Present Official Receipt at OSAC (One Stop Application Center) for the release of Health Card. Release of Health Card Release of Health Card 7 mins Teller TOTAL 1. ISSUANCE OF SANITATION CLEARANCE FOR BUSINESS PERMIT ABOUT THE SERVICE Sanitary Permit is a basic requirement in securing Business Permit for establishments that are engaged in businesses that could possibly affect the health of their clients, such as but not limited to food establishments. HOW TO AVAIL THE SERVICE OFFICE: CITY HEALTH OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Tarlac city citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE Fully Accomplished Application Business Permit Official Receipt for business license 1×1 picture of owner(self-employed) or Employer and employees Medical /Lab. results of (self-employed) or Employer and employees CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Present the required documents (at 3rd Floor CHO Building) Assess the required documents and release the approval Form None 10 mins Sanitation Inspector Present Official Receipt at OSAC (One Stop Application Center) for the release of Health Sanitation Permit Release of Sanitation Health Permit Sanitation Health Permit- P100 10 mins Teller FOR ESTABLISHMENTS THAT NEEDS INSPECTION: Wait for the SCHEDULE (Date & Time of the OCULAR INSPECTION) Inform client about the Schedule of Ocular Inspection None 10 mins Sanitation Inspector On the Day of Ocular Inspection: Assist the Sanitation Inspector Conduct Ocular Inspection Then Prepare report & submit to the City Health Officer for approval None 4 hours Sanitation Inspector Receive Inspection Report; (In case of non-compliance, comply with corrective measures recommended by the Sanitation Insp.) Provide Inspection report None 3 mins Sanitation Inspector 1. ISSUANCE OF DEATH CERTIFICATES & BURIAL PERMIT ABOUT THE SERVICE When someone passes away, his death is deemed to be registered. If the death occurred at the hospital, a death certificate is issued to the bereaved family member. If the death occurred at home, the closest relative will have to secure a DVF (Death Verification Form) from the Barangay Council in order to be able to secure a death certificate from the CHC (City Health Center) to which the barangay belongs. HOW TO AVAIL THE SERVICE OFFICE: CITY HEALTH OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Tarlac city citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE DVF (Death Verification Form) from the Barangay Council if death occurred at home Barangay Council DOA certificate if death occurred as DOA (Death on Arrival) at the hospital Hospital Any ID’s (SSS, UMID, Senior Citizen,) and birth certificate of the deceased CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE If Death Occurred At Home / or DOA at the hospital: Go to the respective City Health Center & present the requirements…. Received Death Certificate/Burial Permit Note: If DOA (deceased) is from another City or province GO TO the Main City Health Office for the ISSUANCE OF DEATH CERT. &BURIAL PERMIT Interview the client & prepare the Death Cert & Burial Permit; Release the Cert & permit None 10 mins CHC Admin. Staff/ CHC Physician Go to 2nd floor CHO, present the Death Certificate and other requirements for final review & signature of City Health Officer Review the Death Certificate; fill-up the Burial Permit and Signature of CHO None 10 mins CHO Bring Death Cert/Burial Permit to LCR for Registration Registration P 150 10 mins City Registrar Officer 1. ISSUANCE OF MEDICAL CERTIFICATE /REQUEST FOR MEDICAL CONSULTATION / REQUEST FOR MEDICINES ABOUT THE SERVICE Bona fide indigent residents of Tarlac City with symptoms of simple medical illness may request for check-up, treatment as may needed… HOW TO AVAIL THE SERVICE OFFICE: CITY HEALTH OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Tarlac city citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE Any ID for the Medical Certificate Government released ID CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Go to the respective City Health Center, and secure number for consultation Interview and take the Vital Signs of patient upon admission None 10 mins BHW/Midwife/ Nurse Wait for the Admission Encoding of patient’s data through WAH None 5 continue reading : CITY HEALTH OFFICE
CITY GENERAL SERVICES OFFICE
I. Mandate: The City General Services Office (CGSO) is an office under the executive arm of the City Government of Tarlac. The Office provides proficiency in technical assistance and support to the City Mayor in the execution of measures to guarantee the delivery of basic services and providing adequate facilities. The CGSO was created pursuant to the Article 20 Section 490 of the RA 7160 or the Local Government Code of 1991. CGSO GENERAL FUNCTIONS: II. Vision: An office where the delivery of basic services of the City Government are ensured and the properties, whether real or personal, are properly recorded, safeguarded and maintained. III. Mission: To provide effective and efficient public service in pursuance of excellence and help improve government operations by empowering Tarlaqueños to be more active partners in ensuring political, social, cultural and ecological stability fora better quality of life in harmony with God, man and nature. IV. Service pledge: To provide immediate attention to other offices that require our expertise and technical support and to deliver efficient, timely and quality service and other related functions with a cheerful gesture Office or Division: Property and Supply Management Division Classification: Simple Type of Transaction: Government to Citizens (G2C) and Government to Government (G2G) Who may avail: Different Departments and Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request with attached Route Slip and noted by the Mayor/Chief of Staff/Administrator Requesting Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Forward Receive letter, none 5 minutes Property and letter attach Route slip Supply request for and forward to Management provision of CGSO Division Staff items/equip ment Inform/instruct the none 5 minutes Property and Property Supply Management Management Division Division Staff Check the availability of equipment none 5 minutes Property and Supply Management Division Staff Prepare Property none 10 minutes Property and Accountability Supply Receipt (PAR)and Management Inventory Division Staff Custodian Slip (ICS) for the availability of equipment Prepare official none 10 minutes Property and letter endorse to Supply MAYOR AND TO Management Admin for the unavailable of Division Head equipment and vehicle Record the none 10 minutes Supply Property Management Accountability Division Staff Receipt and Encode ICS Office or Division: Property and Supply Management Division Classification: Simple Type of Transaction: Government to Citizens (G2C) and Government to Government (G2G) Who may avail: Different Departments and Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request with attached Route Slip and noted by the Mayor/Chief of Staff/Administrator Requesting Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 2. Transmit Request Receive request. Encode and attach Route Slip to be forwarded to the CGS Officer none 5 minutes Supply Management Division Staff Notify concerned employee for appropriate action none 5 minutes Supply Management Division Staff Pull out PAR/ICS on file none 10 minutes Supply Management Division Staff Prepare Property return Slip none 10 minutes Supply Management Division Staff Retrieve unserviceable equipment/ vehicle none 10 minutes Supply Management Division Staff Approve Property Return Slip none 5 minutes Supply Management Division Head Filing/hauling/stock ing of Unserviceable at the warehouse (as the case maybe) none As need arises Supply Management Division Staff 3. REQUEST FOR INSPECTION OF PROPERTIES AND SUPPLIES Office or Division: Property and Supply Management Division Classification: Simple Type of Transaction: Government to Citizens (G2C) and Government to Government (G2G) Who may avail: Any client whose concern is to secure official and public documentAgencies requiring the requested documents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of requestFilled out formValid ID’s Requesting Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit the list of delivered Properties/ supplies for inspection Conduct actual inspection of properties and supplies delivered. none 30 minutes None Supply Management Division Head/Staff Office or Division: Property and Supply Management Division Classification: Simple Type of Transaction: Government to Citizens (G2C) and Government to Government (G2G) Who may avail: Any client whose concern is to secure official and public documentAgencies requiring the requested documents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of requestFilled out formValid ID’s Requesting Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit the Check and none 3 days Head of Office accomplishe inspect Division Chief d Inspection unserviceable and properties in Inventory for accordance with approval submitted Inventory and Inspection Report of Unserviceable Property (IIRUP) 2. Request for actual disposal of unserviceable properties Recommend the actual bid for disposal of the unserviceable properties. none More than 25 days Division Chief Head of Office Committee on Awards for Disposal Commission on Audit Process the documents for submission to the Committee. 5. REQUEST FOR REGISTRATION OF CITY ISSUED GOVERNENT VEHICLES AND HEAVY EQUIPMENT Office or Division: Property and Supply Management Division Classification: Simple Type of Transaction: Government to Citizens (G2C) and Government to Government (G2G) Who may avail: Different Departments and Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE Filled out and approved formsValid ID’sOR / CR DIVISION CONCERN CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSIN G TIME PERSON RESPONSIBLE 1. Submit application for registration of vehicle and heavy equipment for Assists in the compliance for registration of vehicle and heavy equipment. To be determined by Land Transportation Office (LTO) 3 Days Disbursing Officer Head of Office official use; submit OR / CR assists in stenciling of engines / chassis. continue reading : CITY GENERAL SERVICES OFFICE
CITY ENGINEERING OFFICE
I. Mandate The City Engineer’s Office is the over-all in-charge of construction, maintenance of roads, drainage, bridges, streetlights, planning and design of various infrastructure and supervision of public works in the city; implementation of PD 1096 National Building Code of the Phils. and BP 344 – Enhancing mobility of disabled and all City ordinances in connection to practice of infrastructure development. II. Vision Envisions a place harmonious to Almighty God, mankind and nature geared towards modernization of infrastructures to step up economic, physical and social development environmentally friendly and ecologically balance with nature. III. Mission To deliver to the people with Courtesy, Efficiency and Orderliness, the service above all things guided by the Almighty God specifically in the practice of infrastructure development for best design and maximum safety, best use and occupancy, and best maintenance of structures. IV. Service pledge The City Engineer’s Office pledges to ensure that the construction, improvement and existence of infrastructure and other community facilities are undertaken with maximum results; takes charge of all infrastructure development, public works and other engineering matters, cleaning, ditching, declogging of drainage lines, repair of drainage lines and manholes, asphalt patching of roads and potholes, repair and maintenance of bridges, paintings and repair of street signs, restoration of damaged pavement; to constantly monitor the overall condition of all necessary infrastructure facilities in order to sustain their usefulness and to address vital engineering concerns in critical areas of the city. We will provide technical advice on cost estimates, program of works and other staff support needed in policy formulation and project implementation; promptly assess and issue building, electrical, mechanical, sanitary, demolition, fencing and excavation permits; and conduct inspection to all building establishments within the city. 1. ISSUANCE OF CONSTRUCTION PERMITS Construction permits are secured prior to the construction, alteration, repair, conversion, demolition, or addition of any building or structure or any portion thereof, within the territorial jurisdiction of Tarlac City. (3) story high; OFFICE: Office of the Building Official through the: 1. Permit Processing for Simple Applications in collaboration with the City Planning and Development Office and the Bureau of Fire Protection; CLASSIFICATION: Highly Technical TYPE OF TRANSACTION: Government to Citizen/ Government to Business/ Government to Government (G2C/G2B/G2G) WHO MAY AVAIL: Any person, firm or corporation, including any agency or instrumentality of the government, who wants to construct, alter, repair, convert, move, demolish, add any building or structure or any portion thereof within the territorial jurisdiction of Tarlac City shall apply for a corresponding construction permit. (Section 301, Paragraph 1 of the NBCP). DOCUMENTARY REQUIREMENTS: For a more detailed list of requirements specific for each type of application, please visit City Engineer’s Office, 2nd floor, Tarlac City Hall. CHECKLIST REQUIREMENTS WHERE TO SECURE FOR SIMPLE BUILDING PERMIT APPLICATIONS (New & Renovation) Proof of ownership and/or right to build on property (Certified True Copy of Transfer Certificate of Title, if applicant is the registered owner. Additional legal document showing right to build when applicant is not the registered owner) Land Registration Authority for the Certified True Copy Transfer Certificate of Title Applicant, for the legal document Real property tax declaration on land Office of the City Assessor Real property tax payments (updated) City Treasurer’s Office Previous Building Permit or previous Certificate of Occupancy and previous approved plans (if for renovation) – Applicant. If applicant no longer has a copy, this may be requested from the Office of the Building Official through its Administrative Staff which will be received by the receiving personnel. Locational Clearance Application form CPDO Fire Safety Evaluation Clearance Application form Fire Department Building Permits Application forms CEO PRC IDs & PTRs Applicant Building plans (signed & sealed) Applicant Supporting Technical documents (signed & sealed) Applicant FOR SIMPLE BUILDING PERMIT APPLICATIONS (Interior renovation inside malls) Lease Contract or Mall Certification Applicant Locational Clearance Application form CPDO Fire Safety Evaluation Clearance Application form Fire Department Building Permits Application forms CEO PRC IDs & PTRs Applicant Building plans (signed & sealed) Applicant Supporting Technical documents (signed & sealed) Applicant FOR COMPLEX BUILDING PERMIT APPLICATIONS (New & Renovation) Proof of ownership and/or right to build on property (Certified True Copy of Transfer Certificate of Title, if applicant is the registered owner. Additional legal document showing right to build when applicant is not the registered owner) Land Registration Authority for the Certified True Copy Transfer Certificate of Title Applicant, for the legal document Real property tax declaration on land Office of the City Assessor Real property tax payments (updated) City Treasurer’s Office Previous building permit or previous Certificate of Occupancy and previous approved plans (if for renovation, addition or extension) Applicant. If applicant no longer has a copy, this may be requested from the Office of the Building Official through its Administrative Staff which will be received by the receiving staff. Locational Clearance (LC) This will be received by the receiving personnel of the Office of the Building Official and will be transmitted to the City Planning and Development Office (CPDO). Fire Safety Evaluation Clearance (FSEC) This will be received by the receiving personnel of the Office of the Building Official and will be transmitted to the Bureau of Fire Protection Building Permits Application forms Applicant PRC IDs & PTRs Applicant Building plans (signed & sealed) Applicant Supporting Technical documents (signed & sealed) Applicant FOR DEMOLITION PERMIT APPLICATIONS – Proof of ownership and/or right to demolish the structure / improvement (Certified True Copy of Transfer Certificate of Title, if applicant is the registered owner. – Land Registration Authority for the Certified True Copy Transfer Certificate of Title – Additional legal document showing right to demolish the structure / improvement when applicant is not the registered owner) – Applicant, for the legal document Real property tax declarations (lot and building) Office of the City Assessor Real property tax certification/ clearance (lot and building) City Treasurer’s Office Barangay Clearance Barangay Hall having territorial jurisdiction Application form Applicant PRC IDs & PTRs Applicant Supporting Technical documents (signed & sealed) continue reading : CITY ENGINEERING OFFICE
CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE
I. Mandate: The City Environment and Natural Resources Office (CENRO), is the primary agency responsible for conservation, management, development and proper use of the city’s environment and natural resources, specifically grazing lands, mineral resources, including these in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Tarlaqueños. II. Vision: A clean and healthy environment in Tarlac City where people can live safely. III. Mission: To sustain a clean and healthy environment, to protect and conserve our natural resources with the support of the people. IV. Service pledge: We pledge to achieve quality environment and sustainable natural resources through good governance and high degree of professionalism, in consideration of the requirements of our stakeholders and in accordance with pertinent laws, rules and regulations. LIST OF SERVICES 1. Complaints re: Environmental Pollution the contamination of the physical and biological components of the earth/atmosphere system to such an extent that normal environmental processes are adversely affected OFFICE: CENRO CLASSIFICATION : Highly Technical TYPE OF TRANSACTION: G2C- Government to Citizen; Government to Government WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Letter of complaints/request Complainant social media via Facebook Page Facebook page CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE A. PIGGERY, POULTRY 1. Provide information regarding the piggery/poultry 1.1 Receive letter of complaint NONE 15 minutes Administrative Aide III 1.2 Schedule an ocular inspection NONE 20 minutes OIC-CENRO 1.3 Actual Joint Inspection NONE 1 day OIC-CENRO, Environmental Management Specialist I 1.4 Preparation of Joint Inspection Report NONE 3 hours OIC-CENRO, Administrative Aide III 1.5 Submission of Inspection Report to concern department/offices NONE 25 minutes Administrative Aide III B. QUARRY 1. Provide information/details regarding the quarry 1.1Receiving of: Letter of complaint/reques t NONE 15 minutes Administrative Aide III 1.2 Call of complaint/request NONE 20 minutes OIC-CENRO, Environmental Management Specialist I 1.3 Schedule an Ocular Inspection NONE 20 minutes OIC-CENRO 1.4Actual Ocular Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.5 Preparation of Inspection Report 2 hours OIC-CENRO, Administrative Aide III 1.6 Submission of Inspection Report/recomme ndations 25 minutes Administrative Aide III C. DUMPSITE 1. Provide information/details regarding the quarry complaint 1.1 Receiving of: Letter of complaint NONE 15 minutes Administrative Aide III 1.2 Call of complaint 20 minutes OIC-CENRO, Environmental Management Specialist I 1.3 Schedule an Ocular Inspection 20 minutes OIC-CENRO 1.4 Actual Ocular Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.5 Preparation of Inspection Report NONE 2 hours OIC-CENRO, Administrative Aide III 1.6 Submission of Inspection Report/recomme ndations 25 minutes Administrative Aide III D. OPEN BURNING 1. Provide information/details regarding the complaint 1. Receiving of: City Ordinance No. 012-09 Section 8-b, The open burning of solid waste (Php300.00 or one (1) day Community Service) a. Letter of complaint 15 minutes Administrative Aide III b. Call of complaint 20 minutes OIC-CENRO, Environmental Specialist I 1.1 Schedule an ocular inspection 25 minutes OIC-CENRO 1.2 Actual/Ocular Inspection 1 day OIC-CENRO, Environmental Specialist I 1.3 Preparation of Inspection Report 2 hours OIC-CENRO, Administrative Aide III 1.4 Submission of Inspection Report/recommendati ons 25 minutes Administrative Aide III 2. Issuance of Tree Cutting Clearance The issuance of Mayor’s Clearance to cut tree/s is in compliance to DENR mandate towards tree preservation and conservation. OFFICE: CENRO CLASSIFICATION Complex TYPE OF TRANSACTION: G2C-Government to Citizen WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Barangay Certification of No Objection Within your Barangay Letter of Request Client Pictures of Trees to be cut Client Land Title/Deed of Sale Owner of Land Sketch of Location Client Contact Number Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Bring your request letter to CENRO 1. Receive letter of request Donation of seedlings according to Memorandu m Circular No.2012-02 “Uniform replacement ratio for cut or relocated trees” 10 minutes Administrative Aide III 1.1 Schedule an Inspection 20 minutes OIC-CENRO 1.2 Actual Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.3 Preparation of Inspection Report and Clearance 25 minutes OIC-CENRO, Administrative Aide III 1.4 Submission of Inspection Report/recomme ndations 20 minutes Administrative Aide III 3. Issuance of Tree Planting Certificate Tree planting as a prerequisite to getting a marriage license is contained in an ordinance adopted by the municipal council3. Issuance of Tree Planting Certificate OFFICE: CENRO CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C-Government to Citizen WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Notice of Application of Marriage Local Civil Registrar CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Bring your Notice of Application of Marriage to CENRO 1. Review the Notice Donation of 2 seedlings 5 minutes Administrative Aide III 1.1 Prepare Tree Planting Certificate 5 minutes Administrative Aide III 1.2 Issue to client 2 minutes Administrative Aide III 4. Issuance of Environmental Compliance Certificate The Environmental Compliance Certificate or ECC refers to the document issued by the DENR-EMB that allows a proposed project to proceed to the next stage of project planning, which is the acquisition of approvals from other government agencies and LGUs, after which the project can start implementation. OFFICE: CENRO CLASSIFICATION: Complex continue reading : CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE
I. MANDATE “Carry out emergency measures as may be necessary during and in the aftermath of man-made and natural disasters and calamities.” II. VISION “A center for excellence in Disaster Management, quick response, and recovery.” III. MISSION “To make Tarlac City, a Disaster Resilient City.” IV. ORGANIZATION OUTCOME “To be at the frontline of emergency measures in the aftermath of disasters to ensure the general welfare of its constituent Provision of immediate response to any untoward incident reported or monitored and providing first aid and if necessary, transfer to the hospital or nearest health facility. OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE Classification: SIMPLE Type of Transaction: G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT Who may avail: ALL CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Report to CDRRMO of Tarlac any untoward incident, vehicular accident, or request for medical assistance. 1.1 Gather vital information: Exact locationKind of accidentnumber of victims identified on the scene.Extent of injury None 2 minutes Emergency Response Dispatcher e. Name of the caller advises the caller afterward not to leave the victim until the team arrives. 1.2 With regards to requesting medical assistance, gather vital information: Exact location of the patient.Present health condition of the patient.Name and relation of the caller to the patient. Advice the caller afterward to monitor the patient while waiting for the team to arrive. None 2 minutes Emergency Response Dispatcher 1.3 Alert the Team on duty about the situation from the call and dispatch the team. None 2 minutes Emergency Response Dispatcher 1.4 Inform other agencies: PNPBFPBarangay Officials None 2 minutes Dispatcher 1.5 Upon arrival at the scene, the Team Leader acts as the Incident Commander doing the following task: Survey the scene.Identification of the victims. Update the Dispatcher of the whereabouts of the responding team, commands the team, maintain communication with the dispatcher. None As Soon As Possible Emergency Response Team Leader on duty 1.6 Provide necessary care from the site to the hospital. Identifies key actions to preserve the life of the victim, conduct a thorough assessment of the victim/s. endorse the victim/s to the physician or nurse on duty at the hospital. None As Soon As Possible Emergency Medical Technician (EMT) 1.7 Drives the ambulance safely, Inform the dispatcher of the time of arrival to the scene, parks the ambulance safely, None As Soon As Possible Emergency Medical Technician (EMT) Driver and disinfects the ambulance after the operation. 1.8 Dispenses None 5 minutes Emergency medical supplies Response Team and equipment on Duty / needed or Logistics requested by the Team, make sure that the equipment and supplies are completed on or before the Team duty. Total None 2. NON-EMERGENCY CALL Requesting for ANGEL CASKET OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE CLASSIFICATION: SIMPLE TYPE OF TRANSACTION: G2C GOVERNMENT TO CITIZEN CHECKLIST FOR REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Call Aksyon 1.1 The Dispatcher will gather basic information such as: Name of CallerName of the deceased person.Age of the decease.Relationship to the decease.Complete AddressSize (Length and Width) in centimeter. (Measurement must be given by the Funeral Service Staff.) None 3 minutes Emergency Anghel Hotline Response at the following Dispatcher numbers. Landline: (045) 470 8647 Smart: 09219300047 1.2 Delivery of Casket to caller’s preferred None 2 hours Tarlac CDRRMO Support Team Funeral Service. TOTAL None 2 hours and 3 minutes 3. REQUEST FOR CAPACITY DEVELOPMENT (TRAININGS, SEMINARS AND DRILLS) Request for Training, Seminars, and Drills OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE CLASSIFICATION: SIMPLE TYPE OF TRANSACTION: G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT CHECKLIST FOR REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Make a letter request addressed to the Mayor’s Office and/or CDRRMO Head of Office and have its hard copy received. CDRRMO Head reacts on the request upon the availability of schedule None 5 minutes Julsvern A. Santos, DRRMO Admin Staff None Kristine Margie P. Florendo DRRMO Admin Staff 2. Send the request letter thru CDRRMO email: tarlaccdrrmo@gmail.c om 3 minutes 1 day TOTAL None 1 hour 8 minutes
CITY CIVIL REGISTRY OFFICE
I. Mandate: As an implementing arm on Civil Registration in Tarlac City, the City Civil Registry Office is mandated to carry out the continuous, permanent and compulsory recording of vital events occurring in the life of an individual such as birth, marriage and death, as well as all court decrees and legal instruments affecting his civil status in appropriate registers as mandated by RA No. 3753, the Civil Registry Law, and other laws enacted for the said purpose. II. Vision: An office dedicated towards the promotion and development of a more responsive, accurate and comprehensive civil registration system in the city, with the acquisition of modern equipment and facilities and adoption of improved system and procedures that will lead into a more efficient and effective delivery of services to the people. III. Mission: An Office responsive, accurate & comprehensive in performing the civil registration system thru a systematic archiving and retrieval of records and registrable documents. IV. Service Pledge: CCRO pledge to conceptualize and develop plans and ideas that will lead to a more improved civil registration program in the city; to maintain a systematic archiving and retrieval of records and other registrable documents; to provide timely and accurate information and reports to the Office of the Civil Registrar General; to issue certificates timely and accurate to the clients; and to provide the clientele with friendly, prompt and efficient and courteous service at all times. REGISTRABLE DOCUMENTS 1. Registration of Live Birth a. Timely/ Regular Registration The birth of a child, being a vital event for a person, must be registered within 30 days from the time of birth at the office of the Civil Registrar of the city/municipality where the birth occurred. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL: Mother or Father of the Child CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife Hospital/Birthing Clinic 2.Marriage Certificate of parents Personal Copy/ CCRO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) Review the requirements submitted and issue payment order n/a 5 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Pay prescribed Fee at Window H (Business One Stop Shop/BPLD) Receive payment and issue official receipt 10.00 3 minutes Fortunata M. Sanchez, RCO II Present OR back to Window A/C Attach the OR to the COLB and submit to the CCR for review and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) n/a 20 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II CCR Armin Leonardo F. Ibarra Pearl Leah F. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III Claim the registered document from Window D Record and release the registered document n/a 2 minutes Susan B. Lachica, Admin Aide III TOTAL 30 minutes RA 9255: Use of the Surname of the Father for Unmarried Parents RA 9255 provides that “illegitimate children may use the surname of their father if their filiation has been expressly recognized by their father through the record of birth appearing in the civil register, or when an admission in a public document or private handwritten instrument is made by the father”. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL Both parents of the child CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife Hospital/Birthing Clinic Affidavit of Acknowledgement/Paternity signed by the father and mother at the back portion of the COLB City Legal Office or any Law Firm Affidavit of Use of Surname of the Father (AUSF) Valid IDs of parents CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) Review the requirements submitted and issue payment order n/a 5 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Pay prescribed Fee Receive 610.00 3 minutes Fortunata M. at Window H payment and Sanchez, RCO II (Business One issue official Stop receipt Shop/BPLD) Present OR back to Window A/C Receive the OR; type entries needed in COLB; Issue Certificate of Registration of AUSF; attach all documents to the COLB and submit to the CCR for review/interview and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) n/a 30 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Chona Gamboa, Casual CCR Armin Leonardo F. Ibarra Pearl Leah F. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III Claim the registered document from Window D Record and release the registered document n/a 2 minutes Susan B. Lachica, Admin Aide III TOTAL 40 minutes Legitimation Thru Subsequent Marriage of Parents The father and mother of the child to go under legitimation must appear personally at the office of the City Civil Registrar and submit their Marriage Certificate and the original copy of Live Birth of the Child. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL: Father/Mother/Document Owner (if of age) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Affidavit of Acknowledgement/Admission of Paternity (Certified Photocopy/Xerox Copy) City Legal Office or any Law Firm Joint affidavit of legitimation (Parents) Certification of registration of legal instrument (Affidavit of Legitimation) Certified true copy of birth certificate with remarks/annotation based on the legitimation by subsequent marriage. CCRO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit continue reading : CITY CIVIL REGISTRY OFFICE
CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICE
I. MANDATE / OBJECTIVE “To take responsibility for the management and operation of public markets and other economic enterprises under the management of the City Government and protect the interest of the buying public as well as the vendors.” II. VISION A vital center of trade and commerce of the province through its public enterprises and a showcase of the province’s progressive and sustainable development. III. MISSION To become a viable income generating agency of the city and to uplift the quality of the service being given to its constituents by providing proper management and development and of income generating enterprises of the city. IV. SERVICE PLEDGE QUALITY MANAGEMENT SYSTEM The City Economic Enterprise and Management Office (CEEMO), in supervising the Public Market operations, pledges to deliver high-quality services to strengthen the City’s fiscal and administrative sustainability in the direction of growth and development. To achieve this, we endeavor and commit to: Regularly coordinate local financial operations and provide appropriate interventions to the City Treasurer’s Office. Adhere to legal requisites that are responsive to changing times and a decentralized policy landscape. Optimize our resources and use of information technology to ensure the integrity and transparency of our work for Public Market and its stakeholders. Continuously improve the effectiveness and quality of our internal systems and processes. natural disasters when they are in the market’s premises. We shall safeguard our personnel, equipment, and office space in the same way that we care for ourselves. DISCLAIMER The City Government shall not be responsible for any loss or damage which the market stallholder/s may incur by reasons of fire, theft, or force majeure. CUSTOMER SATISFACTION MANAGEMENT SYSTEM CEEMO’s service standards commit the department to communicate honestly and promptly to client demands in order to achieve excellent customer satisfaction; this includes offering accessible customer service to all clients with the same level of regard and respect. Clients may be certain that CEEMO fosters honesty, accountability, sound management of public affairs and property, and the establishment of effective processes aimed at preventing bribery and corruption in government. CUSTOMER SERVICE STANDARDS EXTERNAL CUSTOMERS We will always welcome our customers with courtesy and professionalism. We will effectively listen to our clients’ demands and take appropriate action to support them. We will notify consumers of any unforeseen service interruptions. We will advise our clients of the typical processing time, the estimated completion date, and any delays that may occur throughout the process. We will communicate with our customers to keep them informed of our progress and shall contact applicants within the specified time of the typical processing time to inform them of the anticipated completion date and any delays that may occur throughout the process. We shall conduct ourselves professionally and courteously during our interactions with our consumers. INTERNAL CUSTOMERS We will interact with each other in a courteous and professional manner. We will inform our internal customers of normal process time when they can expect completion and any delays that may arise in the process. We will touch base with our internal customers daily, either by online communication or phone, to update them as to where we are in the process. We will work to resolve issues with coworkers and other departments by discussing problems directly and working toward agreed upon solutions. We will be considerate, cooperative and helpful to every staff member to assure quality services. We will hold ourselves and each other accountable for addressing inappropriate comments and behavior. TELEPHONE ETIQUETTE When we respond, we will identify ourselves. We will listen to the caller’s request and respond appropriately. If we are unable to help the caller, we will transfer the call to the proper individual. Before putting the call “on hold,” we shall get the caller’s consent by inquiring and waiting for a response before beginning the hold feature. We shall conclude the discussion in a respectful and professional manner by expressing our gratitude to the caller. We shall begin by waiting for the caller to hang up. When someone is unavailable, we will inform our consumers by stating, “He/She is unavailable.” Is this a time-sensitive matter, or may I take a message?” SECURITY We shall safeguard our customers’ lives and property from man-made and Any merchandise, goods, wares, or commodities left in the City Public Markets by the market stallholder/s during night time shall be at their own risk. However, it shall be the responsibility of all City Market Personnel to exercise utmost vigilance and care to prevent any loss or damage in the City Public Markets, and for this purpose they shall have the authority to apprehend and turn over to the PNP any Person/s caught stealing, vandalizing, and/or destroying any property, or committing any crime within the City Public Markets. DATA PRIVACY We will safeguard everyone’s personal information that was obtained from the department. We shall safeguard all records, whether paper and electronic, and appropriately dispose of them when necessary. GENERAL Our objective is to surpass the expectations of all our client segments. We shall endeavor to anticipate the needs of individuals we serve and will seek to satisfy those needs pro-actively. We shall keep both ourselves and one another responsible for our commitment to service. We shall be aware of our communication style (i.e., audible voice, eye contact while speaking to someone, tone of voice) and will communicate professionally. We will make a concerted effort to praise teammates who adhere to these criteria. SERVICES OFFERED 1. APPLICATION TO LEASE A MARKET STALL OFFICE/ DIVISION/ SECTION City Economic Enterprise Management Office CLASSIFICATION Simple TYPE OF TRANSACTION G2C – Government to Client WHO MAY AVAIL Government and Private Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance (Photocopy) Barangay hall 2. 3pcs. 2×2 colored picture of applicant 3. Photocopy of Voter’s ID or Voter’s Certificate Comelec Office 4. Photocopy of Recent Community Tax Certificate City Treasurers Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Secure an application form. 1.Provide application form and give continue reading : CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICE
CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE
I. History and II. Vision Be a catalyst of sustainable economic development in an organized and progressive city where people live in harmony anchored on the spirit of cooperation, equality and integrity. III. Mission To transform city-based cooperatives into self-reliant, independent, and development- oriented organizations by enhancing their capabilities through the provision of technical and financial assistance. IV. MAJOR FUNCTIONS: LIST OF SERVICES FOR COOPERATIVES: 1) APPLICATION FOR COOPERATIVES ACCREDITATION This service enables a registered cooperative based in the Tarlac City to be accredited under the “Tulong Anghel sa Kooperatiba Program” of the City Government of Tarlac. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE a) REQUIREMENTS At least 26 membersAt least 26,000.00 paid in share capitalCopy of Articles of Cooperation and By Laws (ACBL) CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE Copy of Cert. of Registration with Cooperative Development Authority (CDA) and Bureau of Internal Revenue (BIR)Board Resolution requesting for accreditationList of coop officers with bio dataList of members with corresponding amount of Share CapitalInstalled book of accountsCopy of policies, system and proceduresFinancial statementsCoop with more than 1 yr. of operation- Audited Financial StatementCoop with less than 1 yr. of operation-Interim Financial StatementSimplified feasibility study or business planCert. of trainings/seminars attended by officers and members certified by accredited cooperative training providers Copy of surety bond of accountable officer – if newly renewed CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements CCEDO N/A 5 minutes REGINA G. DAVID (Account Officer) Assessment/ evaluation and endorsement to City Government DEPT. HEAD (CCEDO) N/A 30 minutes REGINA G. DAVID (Account Officer) Accredited Bank Approval of the Credit Facilities Proposal M.O SO. ADMIN CCEDO N/A 3 days PROGRAM MANAGEMENT COMMITTEE (CCEDO HEAD) SP COMMITTEE CHAIR ON COOP DEVELOPMENT CITY ADMINISTRATO R CITY MAYOR N/A 2) AVAILMENT OF COOPERATIVE LOAN It aims to extend financial assistance to all accredited cooperatives under the “Tulong Anghel sa Kooperatiba Program”. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Deposit Account w/ LBP – minimum of P 10,000.00 as a maintaining balanceBoard Resolution requesting for loan availment or re-availmentLatest financial statementSchedule of Sub-promissory Notes as applicableCopies of Sub-promissory Notes as applicableMother Promissory Note & Disclosure statementCopy of surety bond of accountable officers – if newly renewedSimplified feasibility study or business plan CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements Submit all mandatory requirements for checking & review by the Account Officers The Account Officer will prepare the by the department head and City Mayor. CCEDO DEPT. HEAD (CCEDO) endorsement letter to DEPOSITORY ACCREDITED BANK N/A 30 minutes REGINA G. DAVID (Account Officer) KATHRINA JOY GAMPOY (CCEDO Staff) RELEASE OF LOAN The loan will be accredited to the cooperatives account with the and will be withdrawn by the cooperative’s authorized signatories from the bank The Account officers will assist the cooperative authorized signatories in the releasing loan CITY GOVERNMENT DEPOSITORY ACCREDITED BANK N/A 1 day REGINA G. DAVID (Account Officer) 3) APPLICATION FOR INCREASE IN CREDIT LINE This transaction aims to increase the amount of credit line extended to a cooperative for expansion of business operations. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Board Resolution requesting for additional credit line or increase in line as the case may be CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT Latest financial statementLatest list of members with corresponding amount of Share CapitalCopy of fidelity bond of accountable officers – if newly renewedSimplified Project Proposal or business plan OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documenta ry requiremen ts The applicant submits all mandatory requirement s for Account Officers DEPT. HEAD (CCEDO) N/A 1 hour REGINA G. DAVID (Account Officer) The application is assessed by the Dept Head. After thorough evaluation, the application and all pertinent documents will be endorsed by the Dept. Head with notation by the City Mayor to the LBP- Lending Center. Approval of Credit Facilities Proposal (CFP) PROGRAM MANAGEMENT COMMITTEE N/A 3 days CITY GOVERNMEN T (CCEDO HEAD) ACCREDITED SP COMMITTEE DEPOSITONY CHAIR ON COOP BANK DEVELOPMENT CITY MAYOR ABOUT THE SERVICE Credit Line renewal is applied by the cooperative on or before maturity date of their existing credit line. It is a must for them so that they can sustain availment of their loan from the “TULONG ANGHEL sa Kooperatiba Program”. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Board Resolution requesting for renewal of credit lineLatest financial statementLatest list of members with corresponding amount of Share CapitalCopy of surety bond of accountable officers – if newly renewal CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements Submission of documents. Assessment/ review of documentary requirements. CCEDO N/A 5 minutes REGINA G. DAVID (Account Officer) Preparation and approval of endorsement letter REGINA G. DAVID (Account officer) KATHRINA JOY GAMPOY (CCED O Staff) DEPT. HEAD continue reading : CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE
CITY COMMUNITY AFFAIRS OFFICE
The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city. I. Mandate: The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor. II. Vision: A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac. III. Mission: To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac LIST OF SERVICES EXTERNAL SERVICES 1. Collection and submission of SALN of Brgy. Elected/Appointed Officials Gathering and collection and checking of SALN before submission to proper office OFFICE: Community Affairs Office Classification: Simple Type of Transaction: Government to Client Who may avail: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Duly accomplished SALN form CAO or downloadable Government ID Personal CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the duly accomplish form with government ID attachment 1. Receives and verify all the details n/a 5 mins CAO staff 2. Compilation and record keeping n/a n/a Records Officer 3. Submission to proper agency n/a n/a CAO staff 2. Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan Assistance to beneficiaries in their insurance claim OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Client WHO MAY AVAIL: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Claim form CAO Government ID Personal Hospital bill Hospital concern Death certificate City Health Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the duly accomplish claim form with government ID and other applicable requirements 1. Receives and verify all the details n/a 5 mins CAO staff 2. Submission of the claim form with all the requirement s to the service provider/insura nce company n/a n/a CAO staff 3. Follow up and updating of the claims n/a 1 to 2 months CAO staff 4. Awarding of check (claim) to the beneficiary n/a 5 mins City Mayor / representative 3. Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Client WHO MAY AVAIL: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Brgy. Resolution of Nomination / Appointment Brgy Council Concern Government ID Personal Appointment paper CAO Certificate of Oath CAO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee 1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolution n/a 5 mins CAO staff 2. Prepare all the forms needed to be filled up by the clients n/a 5 mins Records Officer 3. Set schedule for oath – taking with the city Mayor n/a Within the week Community Affairs Officer 4. Acts on complaints, FB post on issues and grievances against Brgy officials and employees Reception of complaints against Brgy. Officials and employees Office or Division: Community Affairs Office Classification: Simple Type of Transaction: Government to Client Who may avail: Barangay Officials, employee and citizen CHECKLIST OF REQUIREMENTS WHERE TO SECURE Brgy. Resolution of Nomination / Appointment Brgy Council Concern Government ID Personal Appointment paper CAO Certificate of Oath CAO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit a written complaint 1. Receives and verify all the details of the complaint n/a 10 mins CAO staff 2. Inform the concern officials or employee of the complaint n/a 10 mins Community Affairs Officer 3. Set schedule of mediation n/a Within the week Community Affairs Officer 4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meeting n/a n/a Community Affairs Officer INTERNAL SERVICES OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government WHO MAY AVAIL: Offices and Department of the City Government CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request Letter of Assistance Department Concern CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit letter request of assistance address to the city Mayor 1. Seek approval of the request n/a ASAP Community Affairs Officer 2. Once approved by the City Mayor Act in accordance with the request n/a ASAP Community Affairs Officer / CAO Staff