The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor

The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city.

I.                  Mandate:

The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor.

II.               Vision:

A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac.

III.             Mission:

To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac

LIST OF SERVICES

EXTERNAL SERVICES

1.                Collection and submission of SALN of Brgy. Elected/Appointed Officials

Gathering and collection and checking of SALN before submission to proper office

OFFICE:Community Affairs Office
Classification:Simple
Type of Transaction:Government to Client
Who may avail:Barangay Officials and employee
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Duly accomplished SALN formCAO or downloadable
Government IDPersonal
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Clients submit the duly accomplish form with government ID attachment1. Receives and verify all the detailsn/a5 minsCAO staff
 2. Compilation and record keepingn/an/aRecords Officer
 3. Submission to proper agencyn/an/aCAO staff

2.     Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan

Assistance to beneficiaries in their insurance claim

OFFICE:Community Affairs Office
CLASSIFICATION:Simple
TYPE OF TRANSACTION:Government to Client
WHO MAY AVAIL:Barangay Officials and employee
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Claim formCAO
Government IDPersonal
Hospital billHospital concern
Death certificateCity Health Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Clients submit the duly accomplish claim form with government ID and other applicable requirements1. Receives and verify all the detailsn/a5 minsCAO staff
 2. Submission of the claim form with all the requirement s to the service provider/insura nce companyn/an/aCAO staff
 3. Follow up and updating of the claimsn/a1 to 2 monthsCAO staff
 4. Awarding of check (claim) to the beneficiaryn/a5 minsCity Mayor / representative

3.           Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office

Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor

OFFICE:Community Affairs Office
CLASSIFICATION:Simple
TYPE OF TRANSACTION:Government to Client
WHO MAY AVAIL:Barangay Officials and employee
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Brgy. Resolution of Nomination / AppointmentBrgy Council Concern
Government IDPersonal
Appointment paperCAO
Certificate of OathCAO
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolutionn/a5 minsCAO staff
 2. Prepare all the forms needed to be filled up by the clientsn/a5 minsRecords Officer
 3. Set schedule for oath – taking with the city Mayorn/aWithin the weekCommunity Affairs Officer

4.    Acts on complaints, FB post on issues and grievances against Brgy officials and employees

Reception of complaints against Brgy. Officials and employees

Office or Division:Community Affairs Office
Classification:Simple
Type of Transaction:Government to Client
Who may avail:Barangay Officials, employee and citizen
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Brgy. Resolution of Nomination / AppointmentBrgy Council Concern
Government IDPersonal
Appointment paperCAO
Certificate of OathCAO
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Clients submit a written complaint1. Receives and verify all the details of the complaintn/a10 minsCAO staff
 2. Inform the concern officials or employee of the complaintn/a10 minsCommunity Affairs Officer
 3. Set schedule of mediationn/aWithin the weekCommunity Affairs Officer
 4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meetingn/an/aCommunity Affairs Officer

INTERNAL SERVICES

  1. Assistance to City Government different offices with regards to their respective concern to the 76 barangays
OFFICE:Community Affairs Office
CLASSIFICATION:Simple
TYPE OF TRANSACTION:Government to Government
WHO MAY AVAIL:Offices and Department of the City Government
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Request Letter of AssistanceDepartment Concern
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Clients submit letter request of assistance address to the city Mayor1. Seek approval of the requestn/aASAPCommunity Affairs Officer
 2. Once approved by the City Mayor Act in accordance with the requestn/aASAPCommunity Affairs Officer / CAO Staff