I.Vision A premiere city rich in human and natural resources, responsive to the needs of its constituents and the promotion of ecological balance, reinforced by its core competencies as an agro-industrial and logistical hub, capitalizing on the improved infrastructure, characterized by its diverse culture of dignified God-loving people living together in an atmosphere of trust and unity, driven and emanating from the principles and ideals of dynamic and great Tarlaqueño leaders. II.Mission “To provide effective and efficient public service to in pursuit of excellence by empowering tarlaqueños to be more active partners in ensuring political, social, cultural, ecological, spiritual and economic development for a better quality of life in harmony with god, man and nature” EXTERNAL SERVICES 1. REQUEST/QUERY/LETTER OF INTENT/COMPLAINT OFFICE: City Mayor’s Office CLASSIFICATION: Request – Simple/Complex/Highly Technical Query – Simple/Complex/Highly Technical Letter of Intent – Simple/Complex/Highly Technical Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTION: G2C (Government to Citizens) G2G (Government to Government WHO MAY AVAIL: Tarlac City Constituents, Government Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE Communication Letter stating clearly the purpose – either request, query, intent or complaint with contact details of the client/representative of government agency with a Receiving Copy To be provided/submitted by the client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Client approaches receiving desk and submits letter Receiving Staff – Screens and assesses the document/letter to check and ensure completeness of content and details. If in order, staff stamps and receives three copies, indicating the date, time and signature or None 10 minutes Staff initials of the receiving staff. One copy goes to the client while the two copies remain to the Mayor’s Office for approval, disposition and file/record. Summarizes and encodes details in the office tracking system None 3 to 5 minutes Staff Classifies letter/document as simple, complex or highly technical None 3 to 10 minutes Staff For a letter/document classified as simple, the same is assessed and screened for approval None 1-3 days Chief of Staff Upon approval, prepares routing/referral slip to concerned department/s or office/s either for info, reference and guidance or review, comments and recommendation s or appropriate actions. 3 to 5 minutes Staff For a letter/document classified as complex, the same is subject for approval and/or further instructions Upon approval, prepares routing or referral slip to concerned department/s or office/s for review, comments and recommendation s or information and appropriate actions. None None 1- 7 working days 3-5 minutes City Mayor Staff For letter/document classified as highly technical such as those needing inspection, legal or technical comments and recommendation s, and endorsement to SP, the same goes through further assessment and review. Upon instruction/s, prepares routing or referral slip to concerned department/s or office/s for appropriate actions. None None Within 20 working days 5 to 10 minutes Department Heads concerned Staff Encode/ Update status of the letter/ document in the tracking system None 3 to 5 minutes Staff Client is informed about the status or action/s taken on the letter/ document None 5-10 minutes Staff For those needing medical, hospital or surgical assistance None People’s Day City Mayor TOTAL
CITY INFORMATION TECHNOLOGY
MANDATE The Information Technology is promoting digital government services. In order to manage the current needs of the citizens to deliver a convenient, cost effective to the public through communications/technologies platforms. MISSION To build a secure and reliable modern technology and communications infrastructure along with IT services to an efficient and transparent governance. VISION To enhance our innovative idea through collaborative efforts and teamwork as a key in fulfilling the needs of this Agency. 1. ISSUANCE OF VACCINATION CERTIFICATE OFFICE or DIVISION: INFORMATION TECHNOLOGY DIVISION CLASSIFICATION: Request – Simple Query – Simple TYPE OF TRANSACTION: G2C (Government to Citizens) WHO MAY AVAIL: Tarlac City Constituents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Vaccination CardAny Government issued ID (Request, query, corrections with contact details of the client/representative) To be provided/ submitted by the client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Client approaches VaxCert reception and presents Vaccination Card (VC) Proceed to next step TOTAL RECEIVING Receiving Staff – screens and assesses VC to check and ensure completeness of content and details 1.1 If VC is under BCN of Tarlac City, proceed to the next step. 1.2 If VC is under PGT or other municipalities, client will be referred to Tarlac Provincial Hospital (TPH) for VC verification and updates REVIEWING Verify client’s record in the system If VC is in order, staff can generate and print VC If VC has NO RECORD or INCOMPLETE RECORD Client is informed about the status ENCODING/EDITING Encode/ update data in VAS Line List or DVAS application Client is informed about the action/s taken Instruct client to wait for DOH approval within 24 hours None None 5 minutes 5 minutes 10 MINUTES Staff Staff 2. REQUEST FOR IDENTIFICATION CARD OFFICE: Information Technology Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: City Government Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Valid Identification Cards/Must be employed in City Government Office Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employee approaches Administrative Staff Receiving Staff – Screens and assesses the request None 2 minutes Staff Employee/Requester will fill out the form for employee details Receiving Staff – Screens and assesses the I.D form. None 5 minutes Staff Request will be endorsed to the encoder for encoding of data None 5 minutes Staff Process of printing the Identification card and cutting None 5 minutes Staff Ensuring details are correct before releasing (Employee I.D, Name, Nickname, Address, contact person, contact number and Department.) None 2 minutes Staff TOTAL MINUTES 3. TECHNICAL ASSISTANCE AND SUPPORT (REPAIR/MAINTENANCE) OFFICE: Information Technology Office CLASSIFICATION: Simple, Complex TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: Various City Departments and Office CHECKLIST OF REQUIREMENTS WHERE TO SECURE Formal request letter from the department head Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employee approaches admin staff and submit request letter for the query. Receiving Staff – Screens and assesses the request None 2 minutes Admin Staff Request will be endorsed to the assigned personnel None 5 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Assigned personnel will assess the actual issue of their request. None 5 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Evaluation of the request (repair/maintenance) None 3 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Action of the request None 5 MINUTES SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Findings None 1 TO 3 DAYS SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA END OF TRANSACTION OFFICE: Information Technology Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: City Government Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter of Request signed by the: City Mayor, Department Heads. Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Step 1: Approved Request Letter from Department Heads. Creating Database Received the letter. To be discussed/assessed the flow of the system they want. None ITDO Developer Step 2: Database Normalization Process of organizing the data. None ITDO Developer Step 3: Coding of Data. Summarizing in order to provide systematic record. None ITDO Developer Step 4: Flow of the System It shows process flow, decision and outcome of the system. None ITDO Developer Step 5: Testing/ For Review Test review of the system. Functional or Non-Functional None ITDO Developer Total of Developing the system: 3 months 5. NETWORK SERVICES (CABLE INSTALLATION, LINE CHECK) OFFICE: Information Technology Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: Various City Departments and Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter of Request signed by the: Department Heads. Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submits Official Request Letter to the ITDO Admin Official Request Letter continue reading : CITY INFORMATION TECHNOLOGY
CITY TREASURER’S OFFICE
I. Mandate LGC Section 470 (d) The Treasurer shall take charge of the treasury office, perform the duties provided for under Book II of this Code, and shall: II. Vision III. Mission To establish a well-respected financial office that will work in union with another city 1. Service Name: Payment of Real Property Tax Real Property Tax Payments is required, in certain transactions (e.g., securing a Building Permit), to prove that taxes on real property have been paid and update OFFICE: Treasurer’s Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Online Payments, Thru Mail/ Emails WHO MAY AVAIL: Owner, administrators, representatives or property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE Copy of Latest Real Property Tax Declaration/ Copy of Last Official Receipt Local Treasury Operations Division Official Receipt Local Revenue Collection Division CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present required documents to Window C (property name, address of property/ies) 1. Assess and review required documents None 3 minutes Admin Assistant VI LTOA 2. Issue and print SOA Admin Aide III 2. Proceed to Teller 7 and 8, present Statement of Account for payment of tax for payment 3. Issue Official Receipt Real Property Tax 3 minutes Revenue Collection Clerk III
CITY TOURISM, CULTURE AND ARTS OFFICE
I. Mandate The Tarlac City Tourism, Culture and Arts Office aims to advance the promotion of historical, cultural and natural tourism attractions in the city. It also aims to efficiently oversee tourism programs, come up with striking promotional and marketing materials to draw tourism investments and to put up additional tourism establishments and facilities that will provide the City Government with additional revenues. Its mandated functions are: promotion of tourism-related activities within the city. II. Vision Optimize all available resources in the City of Tarlac to be recognized for its warm people, excellent service delivery, state of the art facilities, excellent amenities, well- preserved historical landmarks and majestically flaunted festivities. III. Mission To transform the City of Tarlac into a sought-after transient tourist destination with the following objectives: IV. Service pledge The TCTCAO pledge to be the arm of the city government in transforming the City of Tarlac into a sought- after and transient tourist destination. To faithfully comply with its mandate under RA 7160 in highlighting the city’s historical landmarks and diverse cultural richness by means of a vigorous information drive, to catch the attention and rouse the interest of tourists. Providing them with high quality and affordable services coupled with warm and cordial personal attention via the frontline offerings of hotels, resorts, restaurants, malls, recreational facilities and basic transport. 1. REQUESTING FOR AN INTERVIEW The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for an interview related to Tourism of Tarlac City shall be dealt accordingly. OFFICE: Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Fully accomplished SRF City Tourism Office 2. Set of questions (1 original copy and 1 photocopy) Client/s inquiring for an interview CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Inquire for an interview and accomplish the service request form 1. Issue Service Request Form (SRF) to the client/s None 5 minutes Administrative Asst. City Tourism Office 2. Submit the filled- out service request form wait for the confirmed available schedule 2. Receive and review the filled-out service request form of the client/s None 3 minutes Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office 3. Wait for the confirmed available schedule 3. Set available schedule for the interview and notify the client/s of the availabl e schedul e None 1 day Sr. Tourism Opns. Officer/ City Tourism Officer City Tourism Office TOTAL: None 1 day and 8 minutes 2. REQUESTING FOR TOURIST ASSISTANCE (WALK IN) The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through walk-in. OFFICE: Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Fully accomplished SRF City Tourism Office Request letter that includes of the following details: (1 original copy and 1 photocopy)Name of school/organization/tour providerNumber of pax/busesDate of tour School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 4. Inquire for tourist assistance and accomplish the Service Request Form with the attached letter 4. Issue Service Request Form (SRF) to the client/s None 5 minutes Administrative Asst. City Tourism Office 5. Submit the filled- out service request form 5. Receive and review the service request form of the client/s None 3 minutes Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office 6. Wait for the confirmed notification for the schedule of the tour proper if approved or disapproved 6. Endorse to the person in charge None 3 minutes Tourism Operations Officer/ City Tourism Office 7. Take appropriate action needed if approved None 1 hour Tourism Operations Officer/ City Tourism Office TOTAL: None 1 hour and 11 minutes 3. REQUESTING FOR TOURIST ASSISTANCE (E-MAIL) The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through e-mail. OFFICE : Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Soft copy of request letter that includes of the following details:Name of school/organization/tour provider/Number of pax/busesDate of tour School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Inquire for tour booking through e- mail 1. Coordinate with the client and check the availability of the tour None 10 minutes Tourism Operations Officer City Tourism Office 2. Wait for the booking confirmatio n 2. Send a booking confirmation None 1 hour Tourism Operations Officer/ City Tourism Office 3. Receive and print out the booking confirmation and present it on the tour proper. 3. Prepare the necessary requirements needed for the tour None 10 minutes Tourism Operations Officer/ City Tourism Office TOTAL: None 1 hour and 20 minutes FEEDBACK AND COMPLAINTS MECHANISM FEEDBACK AND COMPLAINTS MECHANISM How to send feedback In this period of the “new normal”, jobseekers and employers can send their feedback thru our social media platforms such as the following: Tarlac City Public Employment Service Office Facebook: https://www.facebook.com/profile.php?id=100 074 688084197 Tarlac City Public Employment Service Office email for company and NGO’s: cmdeso2016@gmail.com Tarlac City Public Employment Service Office email for applicants: pesotarlaccityapplicants2020@gmail.com Tarlac City Public Employment Service Hotline numbers: +639388778128 +639121015153 +639199024719 How feedbacks are processed Communications continue reading : CITY TOURISM, CULTURE AND ARTS OFFICE
CITY OFFICE FOR SENIOR CITIZENS AFFAIRS (OSCA)
I. Mandate The Office of the Senior Citizens Affairs was established by virtue of Republic Act No. 7432 as amended by Republic Act No. 9257 as hereby further amended by Republic Act No. 9994 also known as the Expanded Senior Citizens Act of 2010 under Article 21 Rule VI and its primary functions are as follows: (1) to regularly maintain an updated list of senior citizens to whom appropriate identification cards and purchase booklets will be issued; (2) to plan, implement and monitor work programs intended to benefit the elderly; (3) to identify activities & services within the programs provided for the elderly; and, (4) to serve as general information and liaison center to respond to the needs of senior citizens in as far as complaints or grievance be properly addressed. II. Vision Conceived to create conditions for a more privileged, productive, dynamic and just social environment for senior citizens of Tarlac City that will ensure the provision of adequate services, uplifted standard of living with active involvement in community endeavors. III. Mission To provide astounding service to senior citizens of Tarlac City, ensuring their rights and privileges with equal and mutual benefits among its members; motivating, encouraging and supporting their projects and plans for the betterment of the society as a whole. IV. Commitment This office pledges to exemplify in the discharge of its functions and in unifying its members and in fostering camaraderie among elderly thereby creating avenues for them to be further encouraged, motivated and productive partners in the community. LIST OF SERVICES 1. ISSUANCE OF SENIOR CITIZENS IDENTIFICATION CARD AND PURCHASE BOOKLETS The Office for Senior Citizens Affairs (OSCA) issues national Identification Card and releases purchase booklets (for Medicine, Basic Necessities and Prime Commodities) which shall be valid anywhere in the country as mandated by a forecited act. The Identification Card is a proof of being a senior citizen which shall be used to avail the benefits and privileges under the said law. OFFICE: OSCA-Registration/ Releasing Section CLASSIFICATION Simple – 3 days TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL Resident of Tarlac City, 60 years old and above CHECKLIST OF REQUIREMENTS WHERE TO SECURE New Applicants For 60 years old with at least 6 months residency Application Form ID pictures, 1×1, 2 pcs Certificate of Residency from the Barangay Chairman Photocopy of any of the following: Birth Certificate Any government issued IDs (SSS, GSIS, Driver’s License, Passport, Voter’s ID) OSCA Office Personal Barangay Hall Civil Registrar or PSA Personal For 61 years old and above Items 1-4 from 1.1.a Voter’s ID or Valid Passport COMELEC/Personal For Dual Citizens Items 1- 4 from 1.1.a Certificate of Dual Citizenship or Oath of Allegiance Philippine Embassy or Immigration 1.2. Transfer a From Other Barangay OSCA ID Certificate of Residency issued by the Barangay Chairman of new residence Barangay Hall From Other City or municipality Application Form ID picture, 1×1, 2pcs. Certificate of Residency Certificate of Cancellation issued by OSCA issuing the ID card OSCA Office Barangay Hall City/Municipality where the OSCA ID was issued Replacement Lost ID Affidavit of Loss ID picture, 1×1, 2 pcs. Legal Office Correction of Entry/ies OSCA ID Basis of Correction ID picture, 1×1, 2 pcs. Booklet/s OSCA ID Birth Certificate/ any government issued ID CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESS- ING TIME PERSON RESPONSIBLE submit application forms with complete documents Receive application form and requirements submitted Validation and evaluation with the requirements and approval. of application form together Verify the name of applicant in the master list per barangay. Designate ID control number and include the name in the roster. None 30 seconds ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee 30 seconds SERGIO I. CAMPOS OSCA Head IMELDA T. MANLUTAC Admin Officer 30 seconds LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee 30 seconds RODELIO D. GUERRERO Admin Aide IV JUANITA D. SARMIENTO Admin Asst. 1 5. Typewrite ID card. 30 seconds JUANITA D. SARMIENTO Admin Asst. 1 RODELIO D. GUERRERO Admin Aide IV TOTAL 2 ½ minutes For signature of OSCA Head and City Mayor Update master list per barangay. N/A one day SERGIO I. CAMPOS OSCA Head MARIA CRISTINA ANGELES City Mayor 1 day LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee RELEASING OF ID CARD/ PURCHASE BOOKLETS Receive ID cards and P Booklets 8. Record ID card and issue Purchase Booklets. N/A 3 – 5 minutes ZENAIDA VILLAPAÑA Admin Aide III MARVIN CARALDE Job Order employee 9. Facilitate the approval of roster per month 2 days JUANITA D. SARMIENTO Admin Asst.1 ROBERT GONZAGA Admin Aide III 2. FINANCIAL ASSISTANCE (DEATH AID) FOR SENIOR CITIZENS Granting of financial assistance to the bereaved families of deceased members of any senior citizens association in the city is mandated by City Ordinance No. 004-06. OFFICE: OSCA- Claims Section CLASSIFICATION Monthly releasing TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL Bereaved families of deceased members of OSCA CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requirements- 4 pcs. Xerox copy eachOSCA IDCertified Xerox Copy of Death CertificateID of Claimant (Nearest of Kin)Birth Certificate or Marriage Contract of ClaimantAuthorization Letter (Parent, Sibling/s)ID of Authorizing Person/s Civil Registrar Civil Registrar CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESS- ING TIME PERSON RESPONSIBL E Submit required documents needed 1.Assess and evaluate the required documents with referral from Office of the None 5 minutes MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee 2.Interview Claimant Mayor 10 minutes MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee 3. Approval of Certificate of eligibility continue reading : CITY OFFICE FOR SENIOR CITIZENS AFFAIRS (OSCA)
CITY PUBLIC ORDER AND SAFETY OFFICE (POSO)
I. Mission Regulate, plan and develop an efficient and well-integrated traffic and transport system that serves the public interest II. Vision To deliver an effective traffic and transport system that contributes to the economic growth, quality of life and environmental sustainability of the City. III. Objectives Reduction of volume of vehicles traversing on traffic congested intersections through: IV. General functions 1. ISSUANCE OF INSPECTION REPORT FOR PUBLIC TRANSPORT AND MOTORIZED TRICYCLE FOR HIRE OFFICE: Public Order and Safety Office (POSO) CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Legitimate transport operator of Motorized Tricycle, Public Utility Vehicles, Public Utility Bus, Mini-Bus and School Bus CHECKLIST OF REQUIREMENTS WHERE TO SECURE Voter’s ID 1.OR / CR (Original & photocopy) Barangay Clearance 2.Driver’s License (photocopy) OR/CR (original & photocopy) 3.Community Tax Certificate (photocopy) Driver’s License (photocopy) 4.LTFRB Franchise (original & photocopy) MTOP (original & photocopy) Engine and Chassis stencil Community Tax Certificate (photocopy CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSI BLE Submit requirements Checks and validates the submitted requirements None 5 mins Administrati ve Clerk Conduct Physical Inspection in accordance to City ordinance # 05 – 008, Sec. 10 (for MTOP) and City 5 mins Unit subject for inspection procedure in accordance with checklist for Physical Inspection None Inspector Ordinance # 006-06, Sec II no. 9 (for PUV) Verification and Approval of Inspection Report None 1 min Inspection Supervisor / POSO Chief Receives Inspection Report Release of Inspection Report / request the client to sign on the logbook None 1 min Administrati ve Clerk END OF TRANSACTION OFFICE: Public Order and Safety Office (POSO) CLASSIFICATION: Simple TYPE OF TRANSACTION: GOVERNMENT TO CITIZENS (G2C) WHO MAY AVAIL: Person apprehended for Traffic Violation and CO- 017-2020 (Wearing of Face Mask) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Duplicate copy of the Traffic Citation Ticket (TCT) or Ordinance Violation Ticket (OVT) Traffic Enforcer CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit duplicate copy of Traffic Citation Ticket (TCT) or Ordinance Violation Ticket (OVT) Accomplishes and issues release order None 1 min Administrative Clerk For Impounded Vehicle (Additional) : Provide the Official Receipt (OR) of payment Releases the Impounded Vehicle None 2 mins Administrative Clerk END OF TRANSACTION
CITY PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)
I. Mandate: The Public Employment Service Office (PESO) is a non-fee charging multi- dimensional employment service facility or entity established in all Local Government Units (LGUs) in coordination with the Department of Labor and Employment (DOLE) pursuant to R.A. No. 8759 or the PESO Act of 1999 as amended by R.A. No. 10691. The PESO aims to ensure prompt and efficient delivery of employment facilitation services as well as to provide timely information on labor market and DOLE Programs. II. Vision: PESO is a well-managed, trained, dynamic and people-oriented office that contributes to the City’s poverty alleviation and economic development by providing reliable and sustainable employment facilitation services. III. Mission: Promote full employment opportunities to the people of Tarlac City thru job matching and referrals, career coaching, employability skills, enhancement skills training and other livelihood services. IV. General objective: Ensure the prompt, timely and efficient delivery of employment facilitation service and provision of Labor Market Information and other DOLE Integrated programs. V. Specific objectives: Provide a venue where people could explore simultaneously various employment options and actually seek assistance they prefer; Serve as referral and information center for the various services and programs of DOLE and other government agencies present in the area; Provide clients with adequate information on employment and labor market situation in the area; and Network with other PESO within the region on employment for job exchange purposes. VI. Service pledge: The PESO maintains its quality policy which ensures the satisfaction of the clients and other interested parties, and compliance with statutory and regulatory requirements relative to the statistics operations and civil registration services. This policy is communicated to ensure that it is understood and applied at all levels of the organization. Comprehension of the Quality Policy is verified through but not limited to, Internal Quality Audits, Management Reviews and during staff meeting. CORE SERVICES: 1. Employment Facilitation The Employment Facilitation programs provides services to Tarlac City and non- Tarlac City residents with employment opportunities through job matching and referrals Referral and Placement Interested Applicants were Job Match to the solicited vacancies to our partner agencies, if they were qualified, we will refer it to the company for the possible employment. The partner company/locator will submit a placement report of qualified applicants that was been referred by PESO. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION Simple TYPE OF TRANSACTION Government to Citizen (G2C) WHO MAY AVAIL: Tarlac City Residents and Non – Tarlac City Residents REQUIREMENTS: Letter of IntentResume CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE A. Online Job Registration Applicant/s will register by sending their applications to Tarlac City Public Employment Service Office’s email address: pesotarlaccityapplic ants2020@gmail.co m Processing of applicant’s data. Job Matching Refer to company/emp loyer list of applicants matched from job vacancy/ies NONE Minutes minutes 3 minutes Employment Assistance Officer Employment Assistance Officer Employment Assistance Officer TOTAL 8 MINUTES B. Walk-in Applicants Applicant/s will register in Applicant/s Registration Log Book provided by TCPESO Processing of applicant’s data. Job Matching Refer to company/employ er list of applicants matched from job vacancy/ies None Minutes minutes 3 minutes Employment Assistance Officer Employment Assistance Officer Employment Assistance Officer TOTAL 8 MINUTES 2. Employers’ Accreditation The Employers Accreditation Program conducts certification of employers or companies that offer job and training opportunities. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION: Complex TYPE OF TRANSACTION: Government to Business (G2B) WHO MAY AVAIL: Direct Companies and Manpower Agencies Local and Abroad REQUIREMENTS APPLICANTS: WHERE TO SECURE: Letter of Intent Updated Business Permit BIR Certificate DTI/SEC Certificate Philjobnet Certificate POEA License (Abroad) Job Vacancies/POEA Approved Job Orders From Company Business Permit and Licensing Department Bureau of Internal Revenue Department of Trade and Industry/ Securities and Exchange Commission Department of Labor and Employment/ Philjobnet.com Philippine Overseas Employment Administration CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employers will submit the letter of intent and their requirements to Tarlac City Public Employment Service Office’s email address: cmdeso2016@gmail .com Assessment/ Checking of Requirements Validation/ Verification of Application Approval of Accreditation NONE 2 minutes 8 minutes 2 minutes Clients Assistance Officer Labor Employment Officer PESO Manager TOTAL 12 MINUTES 3. Pre-Employment Orientation Seminar, Career Guidance and Employment Coaching Career Guidance Seminars and Pre-Employment Orientation Seminar (PEOS) are conducted to guide and educate College Graduating Students, High School graduating students on how to choose the appropriate career. Aside from personality test, presentation of in-demand careers was showed and served as their reference on what career they might also consider to address job mismatch. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION simple TYPE OF TRANSACTION Government to School Institution WHO MAY AVAIL: Graduating College Students, Grade 12 Students and Grade 10 Students REQUIREMENTS SCHOOLS: Letter of Intent CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit letter of invitation or as per schedule of schools 1.Registration of Students NONE 2 hours PESO MANAGER for the conduct of Career Coaching 4. Employment Coaching Activities were also conducted to mass number of applicants and soon to be workers (Graduating College students) to provide knowledge and techniques needed for their job application. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION: simple TYPE OF TRANSACTION Government to Citizen WHO MAY AVAIL: Tarlac City Residents and Non – Tarlac City Residents Requirements: Letter of Intent Updated Resume CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1.Regist ration of Applicants NONE 1 hour orientation PESO MANAGER DOLE Integrated Programs Workers Hiring for Infrastructure Project (WHIP) The Workers Hiring for Infrastructure Projects (WHIP) program requires construction companies, including continue reading : CITY PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)
CITY LEGAL OFFICE
I. Mandate: The City Legal Office is the legal arm of the City Government of Tarlac. It serves as the Chief Legal Adviser of the Local Chief Executive, the Sangguniang Panlungsod and all other departments and offices of the City Government in legal matters involving the performance of their respective duties, functions and responsibilities in the delivery of public service. The City Legal Officer, as the Chief Legal Counsel, holds stewardship of the City Legal Office and pursuant to Republic Act No. 7160 or the Local Government Code of 1991 shall: (1) Formulate measures for the consideration of the Sangguniang Panlungsod and provide legal assistance and support to the City Mayor, in carrying out the delivery of basic services and provisions of adequate facilities as provided for under Section 17 of the same Code; 2) Develop plans and strategies and upon approval thereof by the City Mayor implement the same, particularly those which have to do with programs and projects related to legal services which the Mayor is empowered to implement and which the Sangguniang Panlungsod is empowered to provide under the Code; and (3) Be in the frontline of protecting human rights and prosecuting any violations thereof, particularly those which occur during and in the aftermath of man-made or natural disasters or calamities. II. Vision: It is envisioned that the City Legal Office stands as an advocate of justice, a pillar of truth and a pervasive guide for the City of Tarlac in upholding the rule of law in all aspects of government service. III. Mission: The City Legal Office is committed in rendering itself as an instrument in providing excellent service to the public by ensuring utmost compliance with the mandates of the law and thus, seeks: IV. Service pledge: The City Legal Office pledges to be the embodiment of an exemplary standard of public service in the implementation of the legality principle in government administration. The officers and personnel of the City Legal Office commits to exhibit utmost professionalism in the exercise of their functions through reliability, consistency and honesty. EXTERNAL SERVICES 1. LEGAL ADVICE – IN OFFICE OFFICE: City Legal Office CLASSIFICATION Legal Advice – In Office (Simple Transaction) Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTION G2C (Government to Citizens) WHO MAY AVAIL Tarlac City Constituents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Referral letterRelevant documentsValid Identification Mayor’s Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Client approach admin staff and submit referral letter. 1. Admin Staff – Interview client and receive referral letter None 10 minutes Anne de Jesus or Zab Villa 2. Submit Referral letter to available lawyer for evaluation None 10 minutes Anne De Jesus or Zab Villa 3. Available lawyer conducts interview and gives free legal advice to client None 10 to 30 minutes Atty JC Castro or Atty. Deb Santos End of Transaction OFFICE: City Legal Office CLASSIFICATION Legal Advice – On Line (Simple Transaction) Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTION G2C (Government to Citizens) WHO MAY AVAIL Tarlac City Constituents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Email AddressFacebook AccountRelevant documentsValid Identification N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Client emails or chats with Legal Staff in charge of Online Legal Service 1. Admin Staff – Interview client and summarize facts and issues None 15 minutes Anne de Jesus or Zab Villa 2. Refer to available lawyer/paraleg al for evaluation None 10 minutes Anne De Jesus or Zab Villa or Dennis Lomboy or Atty Castro or Atty Santos 3. Available lawyer/parale gal conducts interview and gives free legal advice to client on line thru chat or thru email. None 10 to 30 minutes Atty JC Castro or Atty. Deb Santos or Anne de Jesus, Zab Villa or Dennis Lomboy END OF TRANSACTION OFFICE: City Legal Office CLASSIFICATION Preparation and Notarization of Private Legal Documents – Simple transaction Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTON G2C (Government to Citizens) WHO MAY AVAIL Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE Valid Identification Cards N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Document to be prepared and/or notarized submitted to Office’s Administrative Staff 1. Admin Staff – Receive document to be prepared and/or notarized None 5 minutes Cynthia Cawigan and other Legal staff 2. Prepare private document None 10 minutes Cynthia Cawigan and other Legal Staff 3. Evaluate if available for free notarization None 10 minutes Cynthia Cawigan and other Legal Staff 4. If qualified for free notarization, notarize document. None 5 minutes Available Notary Public 5. If not qualified for free notarization, hand over the prepared legal document to the client for notarization to nearest notary None 5 minutes Nearest Notary Public public 2. Requester receive prepared legal document and/or notarized document 6. Admin Staff release notarized document to requester. None 5 minutes Cynthia Cawigan and other Legal Staff END OF TRANSACTION INTERNAL SERVICES OFFICE: City Legal Office CLASSIFICATION PREPARATION OF OFFICIAL LEGAL DOCUMENTS – Complex PREPARATION OF LEGAL OPINION – ComplexDRAFTING OF ORDINANCES – Highly Technical Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTION G2G (Government to Government) WHO MAY AVAIL City Government Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request Letter/ MemorandumRelevant Documents N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSIN G TIME PERSON RESPONSIBLE Request letter to be submitted to Office’s Administrative Staff 1. Admin Staff – Receive document and stamp date of receipt None 5 minutes continue reading : CITY LEGAL OFFICE
CITY PLANNING & DEVELOPMENT OFFICE
I. Mandate: City Planning and Development Office (CPDO), is the arm and head of the technical local planning structure. It is envisioned to become a champion of harmonized and rationalized planning and development, driven to mold Tarlac City as a SMART green and economic giant in the Philippines. One of its goals is to faithfully comply with the applicable provisions of the Local Government Code of 1991 (RA 7160); coordinating various sectoral/functional committees that provide detailed inputs to the comprehensive multi-sectoral development plan and investment program. Its mandated functions are (1) formulate economic, social, physical and other development plans and policies for consideration of the local government development council; (2) conduct continuing studies, researchers, and training programs necessary to evolve plans and programs for implementation; (3) integrate and coordinate all sectoral plans and studies undertaken by different functional groups of agencies; (4) monitor and evaluate the implementation of different development programs, projects and activities in the local government units concerned and accordance with the approved development plan; (5) prepare comprehensive plans and other development planning documents for consideration of the local development council; (6) analyze the income and expenditure patterns and formulate and recommend fiscal plans and policies for consideration of the finance committee of the Local government unit concerned; (7) promote people participation in development planning within the local government unit; (8) exercise supervision and control over the secretariat of the local development council; and (9) exercise such powers and perform such others functions and duties as maybe prescribed by the law or ordinance. Furthermore, CPDO aims to harmonize or dovetail the planning guidelines set by the National Government Agency (NGA) to curtail planning process and accommodates the imperatives of multi-stakeholder participation and consultation II. Vision: Envisioned to become a champion of harmonized and rationalized planning and development, inspired to achieve Tarlac City as a SMART Green City, emerging as an economic giant in the Philippines. III. Mission: The City Planning and Development Office (CPDO) commits to be a dynamic partner in achieving sustainable progress through rationalized and harmonized development planning. Towards this, CPDO shall advocates the following Developmental Objectives: Track and evaluate programs, projects and activities as basis for improving effectiveness; Analyze and formulate a research-based Development Plans and Strategic Approaches; Regulate the development in the city while achieving progress through proper zoning; Lend a hand to encourage community’s smart and active participation in development planning; Administrative support provision to assist in programming; and Create a Sustainable Urban Development within the integrated planning framework for guidance and development visions. The CPDO pledge to become a champion of harmonized and rationalized planning and development, driven to mold Tarlac City as a SMART green and economic giant in the Philippines. Faithfully comply with its mandates under the provisions of the Local Government Code of 1991; coordinating various sectoral/functional committees that provide detailed inputs to the comprehensive multi-sectoral development plan and investment program. Furthermore, CPDO aims to harmonize or dovetail the planning guidelines set by the National Government Agency (NGA) to curtail planning process and accommodates the imperatives of multi-stakeholder participation and consultation EXTERNAL SERVICES 1. ISSUANCE OF ZONING CERTIFICATE FOR BUILDING PERMIT A Building Permit is a document issued by the Building Official to an owner/applicant to proceed with the construction, installation, addition, alteration, renovation, conversion, repair, demolition, or other work activity of a specific project/building/structure after the accompanying principal plans and specifications and other pertinent documents that are found satisfactory and substantially confirming with the Implementing Rules and Regulations of the National Building Code. OFFICE: CPDO- Zoning Section for Building Permit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Business (G2B) WHO MAY AVAIL: Citizens/Client CHECKLIST OF REQUIREMENTS WHERE TO SECURE Accomplished Application Form CPDO Brgy. Clearance Barangay Locational Sketch/ map/picture Tax Declaration Assessor’s Office Latest RPT payments Assessor’s Office TCT One (1) Set of Plan, Estimate and specification Lease Contract (if rented) Deed of Sale/ Authorization (if not reg. owner) Others as needed Payment Order and Receipt CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSIN G TIME PERSON RESPONSIBLE Submission of Requirements Receives application and required documents. Check for completeness None 5 mins Admin Aide ½ DAY Zoning Officer / Project Devt. Officer Receives Order of Payment Review, evaluate, Inspect (If needed) and submitfor approval None 5 mins Issue order of payment Zoning Officer / Project Devt. Officer Pays the fee at the Treasurer’s Office and secure Official Receipt RECEIVES THE O.R. Zoning/ Locational ; Clearance schedule of Fees 5 MIN. Zoning Officer / Project Devt. Officer Proceed to CPDO & present O.R. Prepares the Zoning Certificate and Locational Clearance 20 MIN. Admin Aide Receives the zoning certificate / locational clearance Signs ZO and / LC None 5 MIN. CPDC/ Zoning Administrator Record transaction in the logbook prior releasing of ZC/LC 5 MIN. Admin. Aide TOTAL 1 DAY 2. ISSUANCE OF DEVELOPMENT PERMIT The Development Permit is the final permit issued or granted to any developer already issued with PALC which will allow him/her proceed with the detailed and necessary development activities as reflected in the approved plans. OFFICE: CPDO- Zoning Section for Development Permit CLASSIFICATION: Complex TYPE OF TRANSACTION: Government to Business (G2B) WHO MAY AVAIL: Citizens/Client CHECKLIST OF REQUIREMENTS WHERE TO SECURE Accomplished Application Form CPDO Brgy. Resolution Barangay Locational Sketch/ map/picture Latest RPT payments Assessor’s Office Tax Declaration Assessor’s Office TCT Seven (7) sets of Plans Cost estimate & Specifications (if applicable) Others as needed Accomplished Evaluation Form/s Payment Order/Original Receipt CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSIN G TIME PERSON RESPONSIBLE Submits application and required documents Receives application and required documents. None 20 mins Admin Aide Check for completeness Receives results of evaluation of plans and documents Review, Evaluate, inspect (If needed) and submit for approval None 3 to 5 Days Zoning Officer/Project Devt. Officer continue reading : CITY PLANNING & DEVELOPMENT OFFICE
CITY INFORMATION OFFICE
I. Mission To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City. II. Vision Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development. III. Services OFFICE City Information Office CLASSIFICATION Simple TYPE OF TRANSACTION G2C/G2G WHO MAY AVAIL Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request letter N/A 2. USB or any external drive or storage N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSNG TIME PERSON RESPONSIBLE 1. Request letter to be submitted to Office’s Administrative Staff Request letter to be stamped as received None 5 mins. Sherwin David Job order Employee Letter to be approved by Department Head None 5 mins. Maureen I. Clemente City Information Officer Upon approval, endorsement to file administrator None 15-30 mins. Dexter De Vera Administrative Officer I 2. Requester to provide USB or any external drive or storage File administrator to receive USB or any external drive or storage None 1-2 mins Dexter De Vera Administrative Officer I File administrator to transfer files None 10-15 mins. Dexter De Vera Administrative Officer I END OF TRANSACTION 2. REQUEST FOR AUDIO-VISUAL PRESENTATION OFFICE City Information Office CLASSIFICATION Simple TYPE OF TRANSACTION G2G WHO MAY AVAIL City Government Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request letter N/A 2. USB or any external drive or storage N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSNG TIME PERSON RESPONSIBLE 1. Request letter to be Request letter None 5 mins. Sherwin submitted to Office’s to be stamped David Administrative Staff as received Job order Employee Letter to be None 5 mins. Maureen I. approved by Clemente Department City Information Head Officer Upon approval, endorsement to script writer and researcher None 20-30 mins. Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrative Officer I Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee Endorsement None 10-15 mins. Renato of script for Silvestre Jr. voice over Administrative Officer II Dexter De Vera Administrative Officer I Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee Endorseme nt to editor None 30 mins. John Calvin Manaloto Job Order Employee Jireh Corpuz Job Order Employee 2. Requester to File None 1-2 mins Dexter De provide USB or any administrator Vera external drive or to receive Administrative storage USB or any Officer I external drive or storage File None 10-15 mins. Dexter De administrator Vera to transfer files Administrative Officer I END OF TRANSACTION OFFICE City Information Office CLASSIFICATION Simple TYPE OF TRANSACTION G2C/G2G WHO MAY AVAIL Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Complaint sent via Official Facebook page or E-mail N/A CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSNG TIME PERSON RESPONSIBLE 1. Client to send complaint via official Facebook page or E-mail Respond acknowledgin g the receipt of the complaint None 5 mins. Renato Silvestre Jr. Administrati ve Officer II Dexter De Vera Administrativ e Officer I Enrico Rafael Divino Administrativ e Aid VI Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee Referral of the complaint to the City Administrator’s Office None 5-10 mins. Sherwin David Job order Employee Communicate status of the complaint upon receipt of report from the concerned department None 5-10 mins. Renato Silvestre Jr. Administrati ve Officer II Dexter De Vera Administrativ e Officer I Enrico Rafael Divino Administrativ e Aid VI Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee END OF TRANSACTION