I. Mandate: The City Environment and Natural Resources Office (CENRO), is the primary agency responsible for conservation, management, development and proper use of the city’s environment and natural resources, specifically grazing lands, mineral resources, including these in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Tarlaqueños. II. Vision: A clean and healthy environment in Tarlac City where people can live safely. III. Mission: To sustain a clean and healthy environment, to protect and conserve our natural resources with the support of the people. IV. Service pledge: We pledge to achieve quality environment and sustainable natural resources through good governance and high degree of professionalism, in consideration of the requirements of our stakeholders and in accordance with pertinent laws, rules and regulations. LIST OF SERVICES 1. Complaints re: Environmental Pollution the contamination of the physical and biological components of the earth/atmosphere system to such an extent that normal environmental processes are adversely affected OFFICE: CENRO CLASSIFICATION : Highly Technical TYPE OF TRANSACTION: G2C- Government to Citizen; Government to Government WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Letter of complaints/request Complainant social media via Facebook Page Facebook page CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE A. PIGGERY, POULTRY 1. Provide information regarding the piggery/poultry 1.1 Receive letter of complaint NONE 15 minutes Administrative Aide III 1.2 Schedule an ocular inspection NONE 20 minutes OIC-CENRO 1.3 Actual Joint Inspection NONE 1 day OIC-CENRO, Environmental Management Specialist I 1.4 Preparation of Joint Inspection Report NONE 3 hours OIC-CENRO, Administrative Aide III 1.5 Submission of Inspection Report to concern department/offices NONE 25 minutes Administrative Aide III B. QUARRY 1. Provide information/details regarding the quarry 1.1Receiving of: Letter of complaint/reques t NONE 15 minutes Administrative Aide III 1.2 Call of complaint/request NONE 20 minutes OIC-CENRO, Environmental Management Specialist I 1.3 Schedule an Ocular Inspection NONE 20 minutes OIC-CENRO 1.4Actual Ocular Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.5 Preparation of Inspection Report 2 hours OIC-CENRO, Administrative Aide III 1.6 Submission of Inspection Report/recomme ndations 25 minutes Administrative Aide III C. DUMPSITE 1. Provide information/details regarding the quarry complaint 1.1 Receiving of: Letter of complaint NONE 15 minutes Administrative Aide III 1.2 Call of complaint 20 minutes OIC-CENRO, Environmental Management Specialist I 1.3 Schedule an Ocular Inspection 20 minutes OIC-CENRO 1.4 Actual Ocular Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.5 Preparation of Inspection Report NONE 2 hours OIC-CENRO, Administrative Aide III 1.6 Submission of Inspection Report/recomme ndations 25 minutes Administrative Aide III D. OPEN BURNING 1. Provide information/details regarding the complaint 1. Receiving of: City Ordinance No. 012-09 Section 8-b, The open burning of solid waste (Php300.00 or one (1) day Community Service) a. Letter of complaint 15 minutes Administrative Aide III b. Call of complaint 20 minutes OIC-CENRO, Environmental Specialist I 1.1 Schedule an ocular inspection 25 minutes OIC-CENRO 1.2 Actual/Ocular Inspection 1 day OIC-CENRO, Environmental Specialist I 1.3 Preparation of Inspection Report 2 hours OIC-CENRO, Administrative Aide III 1.4 Submission of Inspection Report/recommendati ons 25 minutes Administrative Aide III 2. Issuance of Tree Cutting Clearance The issuance of Mayor’s Clearance to cut tree/s is in compliance to DENR mandate towards tree preservation and conservation. OFFICE: CENRO CLASSIFICATION Complex TYPE OF TRANSACTION: G2C-Government to Citizen WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Barangay Certification of No Objection Within your Barangay Letter of Request Client Pictures of Trees to be cut Client Land Title/Deed of Sale Owner of Land Sketch of Location Client Contact Number Client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Bring your request letter to CENRO 1. Receive letter of request Donation of seedlings according to Memorandu m Circular No.2012-02 “Uniform replacement ratio for cut or relocated trees” 10 minutes Administrative Aide III 1.1 Schedule an Inspection 20 minutes OIC-CENRO 1.2 Actual Inspection 1 day OIC-CENRO, Environmental Management Specialist I 1.3 Preparation of Inspection Report and Clearance 25 minutes OIC-CENRO, Administrative Aide III 1.4 Submission of Inspection Report/recomme ndations 20 minutes Administrative Aide III 3. Issuance of Tree Planting Certificate Tree planting as a prerequisite to getting a marriage license is contained in an ordinance adopted by the municipal council3. Issuance of Tree Planting Certificate OFFICE: CENRO CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C-Government to Citizen WHO MAY AVAIL: Citizens of Tarlac City CHECKLIST REQUIREMENTS WHERE TO SECURE Notice of Application of Marriage Local Civil Registrar CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Bring your Notice of Application of Marriage to CENRO 1. Review the Notice Donation of 2 seedlings 5 minutes Administrative Aide III 1.1 Prepare Tree Planting Certificate 5 minutes Administrative Aide III 1.2 Issue to client 2 minutes Administrative Aide III 4. Issuance of Environmental Compliance Certificate The Environmental Compliance Certificate or ECC refers to the document issued by the DENR-EMB that allows a proposed project to proceed to the next stage of project planning, which is the acquisition of approvals from other government agencies and LGUs, after which the project can start implementation. OFFICE: CENRO CLASSIFICATION: Complex continue reading : CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE
I. MANDATE “Carry out emergency measures as may be necessary during and in the aftermath of man-made and natural disasters and calamities.” II. VISION “A center for excellence in Disaster Management, quick response, and recovery.” III. MISSION “To make Tarlac City, a Disaster Resilient City.” IV. ORGANIZATION OUTCOME “To be at the frontline of emergency measures in the aftermath of disasters to ensure the general welfare of its constituent Provision of immediate response to any untoward incident reported or monitored and providing first aid and if necessary, transfer to the hospital or nearest health facility. OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE Classification: SIMPLE Type of Transaction: G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT Who may avail: ALL CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Report to CDRRMO of Tarlac any untoward incident, vehicular accident, or request for medical assistance. 1.1 Gather vital information: Exact locationKind of accidentnumber of victims identified on the scene.Extent of injury None 2 minutes Emergency Response Dispatcher e. Name of the caller advises the caller afterward not to leave the victim until the team arrives. 1.2 With regards to requesting medical assistance, gather vital information: Exact location of the patient.Present health condition of the patient.Name and relation of the caller to the patient. Advice the caller afterward to monitor the patient while waiting for the team to arrive. None 2 minutes Emergency Response Dispatcher 1.3 Alert the Team on duty about the situation from the call and dispatch the team. None 2 minutes Emergency Response Dispatcher 1.4 Inform other agencies: PNPBFPBarangay Officials None 2 minutes Dispatcher 1.5 Upon arrival at the scene, the Team Leader acts as the Incident Commander doing the following task: Survey the scene.Identification of the victims. Update the Dispatcher of the whereabouts of the responding team, commands the team, maintain communication with the dispatcher. None As Soon As Possible Emergency Response Team Leader on duty 1.6 Provide necessary care from the site to the hospital. Identifies key actions to preserve the life of the victim, conduct a thorough assessment of the victim/s. endorse the victim/s to the physician or nurse on duty at the hospital. None As Soon As Possible Emergency Medical Technician (EMT) 1.7 Drives the ambulance safely, Inform the dispatcher of the time of arrival to the scene, parks the ambulance safely, None As Soon As Possible Emergency Medical Technician (EMT) Driver and disinfects the ambulance after the operation. 1.8 Dispenses None 5 minutes Emergency medical supplies Response Team and equipment on Duty / needed or Logistics requested by the Team, make sure that the equipment and supplies are completed on or before the Team duty. Total None 2. NON-EMERGENCY CALL Requesting for ANGEL CASKET OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE CLASSIFICATION: SIMPLE TYPE OF TRANSACTION: G2C GOVERNMENT TO CITIZEN CHECKLIST FOR REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Call Aksyon 1.1 The Dispatcher will gather basic information such as: Name of CallerName of the deceased person.Age of the decease.Relationship to the decease.Complete AddressSize (Length and Width) in centimeter. (Measurement must be given by the Funeral Service Staff.) None 3 minutes Emergency Anghel Hotline Response at the following Dispatcher numbers. Landline: (045) 470 8647 Smart: 09219300047 1.2 Delivery of Casket to caller’s preferred None 2 hours Tarlac CDRRMO Support Team Funeral Service. TOTAL None 2 hours and 3 minutes 3. REQUEST FOR CAPACITY DEVELOPMENT (TRAININGS, SEMINARS AND DRILLS) Request for Training, Seminars, and Drills OFFICE: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE CLASSIFICATION: SIMPLE TYPE OF TRANSACTION: G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT CHECKLIST FOR REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS UNIT ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Make a letter request addressed to the Mayor’s Office and/or CDRRMO Head of Office and have its hard copy received. CDRRMO Head reacts on the request upon the availability of schedule None 5 minutes Julsvern A. Santos, DRRMO Admin Staff None Kristine Margie P. Florendo DRRMO Admin Staff 2. Send the request letter thru CDRRMO email: tarlaccdrrmo@gmail.c om 3 minutes 1 day TOTAL None 1 hour 8 minutes
CITY CIVIL REGISTRY OFFICE
I. Mandate: As an implementing arm on Civil Registration in Tarlac City, the City Civil Registry Office is mandated to carry out the continuous, permanent and compulsory recording of vital events occurring in the life of an individual such as birth, marriage and death, as well as all court decrees and legal instruments affecting his civil status in appropriate registers as mandated by RA No. 3753, the Civil Registry Law, and other laws enacted for the said purpose. II. Vision: An office dedicated towards the promotion and development of a more responsive, accurate and comprehensive civil registration system in the city, with the acquisition of modern equipment and facilities and adoption of improved system and procedures that will lead into a more efficient and effective delivery of services to the people. III. Mission: An Office responsive, accurate & comprehensive in performing the civil registration system thru a systematic archiving and retrieval of records and registrable documents. IV. Service Pledge: CCRO pledge to conceptualize and develop plans and ideas that will lead to a more improved civil registration program in the city; to maintain a systematic archiving and retrieval of records and other registrable documents; to provide timely and accurate information and reports to the Office of the Civil Registrar General; to issue certificates timely and accurate to the clients; and to provide the clientele with friendly, prompt and efficient and courteous service at all times. REGISTRABLE DOCUMENTS 1. Registration of Live Birth a. Timely/ Regular Registration The birth of a child, being a vital event for a person, must be registered within 30 days from the time of birth at the office of the Civil Registrar of the city/municipality where the birth occurred. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL: Mother or Father of the Child CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife Hospital/Birthing Clinic 2.Marriage Certificate of parents Personal Copy/ CCRO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) Review the requirements submitted and issue payment order n/a 5 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Pay prescribed Fee at Window H (Business One Stop Shop/BPLD) Receive payment and issue official receipt 10.00 3 minutes Fortunata M. Sanchez, RCO II Present OR back to Window A/C Attach the OR to the COLB and submit to the CCR for review and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) n/a 20 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II CCR Armin Leonardo F. Ibarra Pearl Leah F. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III Claim the registered document from Window D Record and release the registered document n/a 2 minutes Susan B. Lachica, Admin Aide III TOTAL 30 minutes RA 9255: Use of the Surname of the Father for Unmarried Parents RA 9255 provides that “illegitimate children may use the surname of their father if their filiation has been expressly recognized by their father through the record of birth appearing in the civil register, or when an admission in a public document or private handwritten instrument is made by the father”. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL Both parents of the child CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife Hospital/Birthing Clinic Affidavit of Acknowledgement/Paternity signed by the father and mother at the back portion of the COLB City Legal Office or any Law Firm Affidavit of Use of Surname of the Father (AUSF) Valid IDs of parents CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) Review the requirements submitted and issue payment order n/a 5 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Pay prescribed Fee Receive 610.00 3 minutes Fortunata M. at Window H payment and Sanchez, RCO II (Business One issue official Stop receipt Shop/BPLD) Present OR back to Window A/C Receive the OR; type entries needed in COLB; Issue Certificate of Registration of AUSF; attach all documents to the COLB and submit to the CCR for review/interview and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) n/a 30 minutes Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Chona Gamboa, Casual CCR Armin Leonardo F. Ibarra Pearl Leah F. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III Claim the registered document from Window D Record and release the registered document n/a 2 minutes Susan B. Lachica, Admin Aide III TOTAL 40 minutes Legitimation Thru Subsequent Marriage of Parents The father and mother of the child to go under legitimation must appear personally at the office of the City Civil Registrar and submit their Marriage Certificate and the original copy of Live Birth of the Child. OFFICE: CCRO- Registration Unit CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizens (G2C WHO MAY AVAIL: Father/Mother/Document Owner (if of age) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Affidavit of Acknowledgement/Admission of Paternity (Certified Photocopy/Xerox Copy) City Legal Office or any Law Firm Joint affidavit of legitimation (Parents) Certification of registration of legal instrument (Affidavit of Legitimation) Certified true copy of birth certificate with remarks/annotation based on the legitimation by subsequent marriage. CCRO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit continue reading : CITY CIVIL REGISTRY OFFICE
CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICE
I. MANDATE / OBJECTIVE “To take responsibility for the management and operation of public markets and other economic enterprises under the management of the City Government and protect the interest of the buying public as well as the vendors.” II. VISION A vital center of trade and commerce of the province through its public enterprises and a showcase of the province’s progressive and sustainable development. III. MISSION To become a viable income generating agency of the city and to uplift the quality of the service being given to its constituents by providing proper management and development and of income generating enterprises of the city. IV. SERVICE PLEDGE QUALITY MANAGEMENT SYSTEM The City Economic Enterprise and Management Office (CEEMO), in supervising the Public Market operations, pledges to deliver high-quality services to strengthen the City’s fiscal and administrative sustainability in the direction of growth and development. To achieve this, we endeavor and commit to: Regularly coordinate local financial operations and provide appropriate interventions to the City Treasurer’s Office. Adhere to legal requisites that are responsive to changing times and a decentralized policy landscape. Optimize our resources and use of information technology to ensure the integrity and transparency of our work for Public Market and its stakeholders. Continuously improve the effectiveness and quality of our internal systems and processes. natural disasters when they are in the market’s premises. We shall safeguard our personnel, equipment, and office space in the same way that we care for ourselves. DISCLAIMER The City Government shall not be responsible for any loss or damage which the market stallholder/s may incur by reasons of fire, theft, or force majeure. CUSTOMER SATISFACTION MANAGEMENT SYSTEM CEEMO’s service standards commit the department to communicate honestly and promptly to client demands in order to achieve excellent customer satisfaction; this includes offering accessible customer service to all clients with the same level of regard and respect. Clients may be certain that CEEMO fosters honesty, accountability, sound management of public affairs and property, and the establishment of effective processes aimed at preventing bribery and corruption in government. CUSTOMER SERVICE STANDARDS EXTERNAL CUSTOMERS We will always welcome our customers with courtesy and professionalism. We will effectively listen to our clients’ demands and take appropriate action to support them. We will notify consumers of any unforeseen service interruptions. We will advise our clients of the typical processing time, the estimated completion date, and any delays that may occur throughout the process. We will communicate with our customers to keep them informed of our progress and shall contact applicants within the specified time of the typical processing time to inform them of the anticipated completion date and any delays that may occur throughout the process. We shall conduct ourselves professionally and courteously during our interactions with our consumers. INTERNAL CUSTOMERS We will interact with each other in a courteous and professional manner. We will inform our internal customers of normal process time when they can expect completion and any delays that may arise in the process. We will touch base with our internal customers daily, either by online communication or phone, to update them as to where we are in the process. We will work to resolve issues with coworkers and other departments by discussing problems directly and working toward agreed upon solutions. We will be considerate, cooperative and helpful to every staff member to assure quality services. We will hold ourselves and each other accountable for addressing inappropriate comments and behavior. TELEPHONE ETIQUETTE When we respond, we will identify ourselves. We will listen to the caller’s request and respond appropriately. If we are unable to help the caller, we will transfer the call to the proper individual. Before putting the call “on hold,” we shall get the caller’s consent by inquiring and waiting for a response before beginning the hold feature. We shall conclude the discussion in a respectful and professional manner by expressing our gratitude to the caller. We shall begin by waiting for the caller to hang up. When someone is unavailable, we will inform our consumers by stating, “He/She is unavailable.” Is this a time-sensitive matter, or may I take a message?” SECURITY We shall safeguard our customers’ lives and property from man-made and Any merchandise, goods, wares, or commodities left in the City Public Markets by the market stallholder/s during night time shall be at their own risk. However, it shall be the responsibility of all City Market Personnel to exercise utmost vigilance and care to prevent any loss or damage in the City Public Markets, and for this purpose they shall have the authority to apprehend and turn over to the PNP any Person/s caught stealing, vandalizing, and/or destroying any property, or committing any crime within the City Public Markets. DATA PRIVACY We will safeguard everyone’s personal information that was obtained from the department. We shall safeguard all records, whether paper and electronic, and appropriately dispose of them when necessary. GENERAL Our objective is to surpass the expectations of all our client segments. We shall endeavor to anticipate the needs of individuals we serve and will seek to satisfy those needs pro-actively. We shall keep both ourselves and one another responsible for our commitment to service. We shall be aware of our communication style (i.e., audible voice, eye contact while speaking to someone, tone of voice) and will communicate professionally. We will make a concerted effort to praise teammates who adhere to these criteria. SERVICES OFFERED 1. APPLICATION TO LEASE A MARKET STALL OFFICE/ DIVISION/ SECTION City Economic Enterprise Management Office CLASSIFICATION Simple TYPE OF TRANSACTION G2C – Government to Client WHO MAY AVAIL Government and Private Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance (Photocopy) Barangay hall 2. 3pcs. 2×2 colored picture of applicant 3. Photocopy of Voter’s ID or Voter’s Certificate Comelec Office 4. Photocopy of Recent Community Tax Certificate City Treasurers Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Secure an application form. 1.Provide application form and give continue reading : CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICE
CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE
I. History and II. Vision Be a catalyst of sustainable economic development in an organized and progressive city where people live in harmony anchored on the spirit of cooperation, equality and integrity. III. Mission To transform city-based cooperatives into self-reliant, independent, and development- oriented organizations by enhancing their capabilities through the provision of technical and financial assistance. IV. MAJOR FUNCTIONS: LIST OF SERVICES FOR COOPERATIVES: 1) APPLICATION FOR COOPERATIVES ACCREDITATION This service enables a registered cooperative based in the Tarlac City to be accredited under the “Tulong Anghel sa Kooperatiba Program” of the City Government of Tarlac. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE a) REQUIREMENTS At least 26 membersAt least 26,000.00 paid in share capitalCopy of Articles of Cooperation and By Laws (ACBL) CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE Copy of Cert. of Registration with Cooperative Development Authority (CDA) and Bureau of Internal Revenue (BIR)Board Resolution requesting for accreditationList of coop officers with bio dataList of members with corresponding amount of Share CapitalInstalled book of accountsCopy of policies, system and proceduresFinancial statementsCoop with more than 1 yr. of operation- Audited Financial StatementCoop with less than 1 yr. of operation-Interim Financial StatementSimplified feasibility study or business planCert. of trainings/seminars attended by officers and members certified by accredited cooperative training providers Copy of surety bond of accountable officer – if newly renewed CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements CCEDO N/A 5 minutes REGINA G. DAVID (Account Officer) Assessment/ evaluation and endorsement to City Government DEPT. HEAD (CCEDO) N/A 30 minutes REGINA G. DAVID (Account Officer) Accredited Bank Approval of the Credit Facilities Proposal M.O SO. ADMIN CCEDO N/A 3 days PROGRAM MANAGEMENT COMMITTEE (CCEDO HEAD) SP COMMITTEE CHAIR ON COOP DEVELOPMENT CITY ADMINISTRATO R CITY MAYOR N/A 2) AVAILMENT OF COOPERATIVE LOAN It aims to extend financial assistance to all accredited cooperatives under the “Tulong Anghel sa Kooperatiba Program”. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Deposit Account w/ LBP – minimum of P 10,000.00 as a maintaining balanceBoard Resolution requesting for loan availment or re-availmentLatest financial statementSchedule of Sub-promissory Notes as applicableCopies of Sub-promissory Notes as applicableMother Promissory Note & Disclosure statementCopy of surety bond of accountable officers – if newly renewedSimplified feasibility study or business plan CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements Submit all mandatory requirements for checking & review by the Account Officers The Account Officer will prepare the by the department head and City Mayor. CCEDO DEPT. HEAD (CCEDO) endorsement letter to DEPOSITORY ACCREDITED BANK N/A 30 minutes REGINA G. DAVID (Account Officer) KATHRINA JOY GAMPOY (CCEDO Staff) RELEASE OF LOAN The loan will be accredited to the cooperatives account with the and will be withdrawn by the cooperative’s authorized signatories from the bank The Account officers will assist the cooperative authorized signatories in the releasing loan CITY GOVERNMENT DEPOSITORY ACCREDITED BANK N/A 1 day REGINA G. DAVID (Account Officer) 3) APPLICATION FOR INCREASE IN CREDIT LINE This transaction aims to increase the amount of credit line extended to a cooperative for expansion of business operations. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Board Resolution requesting for additional credit line or increase in line as the case may be CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT Latest financial statementLatest list of members with corresponding amount of Share CapitalCopy of fidelity bond of accountable officers – if newly renewedSimplified Project Proposal or business plan OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documenta ry requiremen ts The applicant submits all mandatory requirement s for Account Officers DEPT. HEAD (CCEDO) N/A 1 hour REGINA G. DAVID (Account Officer) The application is assessed by the Dept Head. After thorough evaluation, the application and all pertinent documents will be endorsed by the Dept. Head with notation by the City Mayor to the LBP- Lending Center. Approval of Credit Facilities Proposal (CFP) PROGRAM MANAGEMENT COMMITTEE N/A 3 days CITY GOVERNMEN T (CCEDO HEAD) ACCREDITED SP COMMITTEE DEPOSITONY CHAIR ON COOP BANK DEVELOPMENT CITY MAYOR ABOUT THE SERVICE Credit Line renewal is applied by the cooperative on or before maturity date of their existing credit line. It is a must for them so that they can sustain availment of their loan from the “TULONG ANGHEL sa Kooperatiba Program”. HOW TO AVAIL THE SERVICE OFFICE: CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Board Resolution requesting for renewal of credit lineLatest financial statementLatest list of members with corresponding amount of Share CapitalCopy of surety bond of accountable officers – if newly renewal CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit all documentary requirements Submission of documents. Assessment/ review of documentary requirements. CCEDO N/A 5 minutes REGINA G. DAVID (Account Officer) Preparation and approval of endorsement letter REGINA G. DAVID (Account officer) KATHRINA JOY GAMPOY (CCED O Staff) DEPT. HEAD continue reading : CITY COOPERATIVE AND ENTERPRISE DEVELOPMENT OFFICE
CITY COMMUNITY AFFAIRS OFFICE
The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city. I. Mandate: The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor. II. Vision: A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac. III. Mission: To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac LIST OF SERVICES EXTERNAL SERVICES 1. Collection and submission of SALN of Brgy. Elected/Appointed Officials Gathering and collection and checking of SALN before submission to proper office OFFICE: Community Affairs Office Classification: Simple Type of Transaction: Government to Client Who may avail: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Duly accomplished SALN form CAO or downloadable Government ID Personal CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the duly accomplish form with government ID attachment 1. Receives and verify all the details n/a 5 mins CAO staff 2. Compilation and record keeping n/a n/a Records Officer 3. Submission to proper agency n/a n/a CAO staff 2. Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan Assistance to beneficiaries in their insurance claim OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Client WHO MAY AVAIL: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Claim form CAO Government ID Personal Hospital bill Hospital concern Death certificate City Health Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the duly accomplish claim form with government ID and other applicable requirements 1. Receives and verify all the details n/a 5 mins CAO staff 2. Submission of the claim form with all the requirement s to the service provider/insura nce company n/a n/a CAO staff 3. Follow up and updating of the claims n/a 1 to 2 months CAO staff 4. Awarding of check (claim) to the beneficiary n/a 5 mins City Mayor / representative 3. Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Client WHO MAY AVAIL: Barangay Officials and employee CHECKLIST OF REQUIREMENTS WHERE TO SECURE Brgy. Resolution of Nomination / Appointment Brgy Council Concern Government ID Personal Appointment paper CAO Certificate of Oath CAO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee 1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolution n/a 5 mins CAO staff 2. Prepare all the forms needed to be filled up by the clients n/a 5 mins Records Officer 3. Set schedule for oath – taking with the city Mayor n/a Within the week Community Affairs Officer 4. Acts on complaints, FB post on issues and grievances against Brgy officials and employees Reception of complaints against Brgy. Officials and employees Office or Division: Community Affairs Office Classification: Simple Type of Transaction: Government to Client Who may avail: Barangay Officials, employee and citizen CHECKLIST OF REQUIREMENTS WHERE TO SECURE Brgy. Resolution of Nomination / Appointment Brgy Council Concern Government ID Personal Appointment paper CAO Certificate of Oath CAO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit a written complaint 1. Receives and verify all the details of the complaint n/a 10 mins CAO staff 2. Inform the concern officials or employee of the complaint n/a 10 mins Community Affairs Officer 3. Set schedule of mediation n/a Within the week Community Affairs Officer 4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meeting n/a n/a Community Affairs Officer INTERNAL SERVICES OFFICE: Community Affairs Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government WHO MAY AVAIL: Offices and Department of the City Government CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request Letter of Assistance Department Concern CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit letter request of assistance address to the city Mayor 1. Seek approval of the request n/a ASAP Community Affairs Officer 2. Once approved by the City Mayor Act in accordance with the request n/a ASAP Community Affairs Officer / CAO Staff
CITY BUSINESS PERMIT AND LICENSING OFFICE
I. Mandate: The Business Permit and Licensing Office (BPLO) is hereby created, which shall be in charge of the overall regulation, issuance and control of business permits and licenses of establishments, supervision of the operation of the Business-One-Stop-Shop (BOSS), protection of the interest of consumers, control and supervision of the issuance of motorized tricycles-for-hire and public utility vehicle permits, implement related ordinances in the city and such other functions as may be provided by law or ordinance. II. Vision: A department in the City Government where qualities that characterize a high level of professionalism is expected from each of the employees; to become outstanding in the performance. of duties towards perfecting a business-friendly atmosphere in providing excellent public service to the taxpayers. III. Mission: To sustain the economic stability in terms of attaining the target revenue collection that would fully accomplish and implement the many socio- economic developmental projects of the City for the benefit of the Tarlaqueños. Organizational Outcome: 1. Issuance of Business Permit for New and Renewal The BPLO is mandated to issue Business Permit before the start of any commercial operations to New Business Establishments. OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: All new business owners in tarlac city CHECKLIST OF REQUIREMENTS WHERE TO SECURE Barangay Clearance for businessOn the type or Business OrganizationFor Single Proprietorship – DTI Certificate of RegistrationFor Corporation – SEC Registration with Articles of Incorporation & By-Laws; Secretary’s Certification resolving the opening of a Branch, authorizing representative to transact with the City Government and the Declaration of Capital Investment.For Partnership – SEC Registration with Articles of Co-Partnership & By-Laws; Certification when branching out and the Declaration of Capital Investment.For Cooperative – Certificate of Registration from the Cooperative Development Authority.For Non-Stock/Non-Profit Association and Foundation – SEC Registration with By-Laws, and Certificate of Tax Exemption from the Bureau of Local Government Finance – Department of Finance,On the Place of BusinessBuilding/Occupancy Certificate, if ownedLease of Contract, if rentedNotice of Award/ Award Sheet, if inside a mallHomeowner’s/Neighborhood Certification of No Objection, if inside a subdivision or housing facility. Get Certificate of Zoning Compliance for Business Permit from the City Planning and Development Office.Secure Business Inspection Clearance on Building/ Occupancy from the City Engineering Office.Bureau of Fire Protection to schedule the inspection of the business establishmentCity Health Office to ensure health safety and check procedures for the issuance of Sanitary Permit.City Environment and Natural Resources Office to issue Certificate of Environmental Compliance Clearance CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. SUBMIT FULLY ACCOMPLISHE D FORM (NEW & RENEWAL) AND BASIC REQUIREMENT S AT THE RECEIVING COUNTER. Receive and check filled out application together with all the requirements, evaluated declared capital investment for new business and gross receipts for business renewal. None 10 mins Supervising Administrative Officer/ Licensing Officer II/ Administrative Aide IV Record and encode application form. None Administrative Assistant V Assess payment and issue Statement of Accounts (SOA) Computations of taxes, fees & charges- Based on the City Ordinance No. 018-019, Series of 2019, entitled: “An Ordinance adopting the Revised Revenue Code of the City of Tarlac” Local Treasury Operations Officer 2. PAY REQUIRED FEE AT CITY TREASURER’S OFFICE Receive payment and issue official receipt (OR) Computations of taxes, fees & charges- Based on the City Ordinance No. 018-019, Series of 2019, Entitled: “An Ordinance adopting the Revised Revenue Code of the City of Tarlac” 5 mins Revenue Collection Clerk III 3. CLAIM PERMIT- TO SUBMIT DOCUMENT FOR BPLO FILES AT THE RELEASING COUNTER Issue Business Permit New Issue Business Sticker for Renewal None 2 mins. Administrative Aide III TOTAL 17 mins. 2. Issuance of mayor’s permit for motorized tricycle-for-hire Operators of motorized tricycles-for-hire and public utility vehicles are required to renew their mayor’s permit annually for continuous operation within Tarlac City OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE Inspection Report from POSO POSO LTO Certificate of Registration LTO LTO Official Receipt LTO Barangay Clearance From Your Barangay Voter’s ID/Certification Comelec Community Tax Certificate treasury Driver’s License LTO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit complete requirements Check requirements & verify previous None 5 minutes BPLO Transport Section Staff permit and issue payment order form Pay required fee at City Treasurer’s Office (CTO) Accept payment and issue official receipt (OR) Revised Revenue Code of Tarlac City 1 minute Revenue Collection Clerk Present OR Validate OR and process permit None 1 minute BPLO Head Lic. Off. II Claim permit Release permit None 1 minute BPLO Staff Total 8 minutes 3. Issuance of mayor’s permit for public utility vehicles Operators of motorized tricycles-for-hire and public utility vehicles are required to renew their mayor’s permit annually for continuous operation within Tarlac City OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: All business owners in Tarlac city CHECKLIST OF REQUIREMENTS WHERE TO SECURE Inspection Report from POSO POSO Motorized Tricycle Operator’s Permit (MTOP) BPLO LTO Certificate of Registration LTO LTO Official Receipt LTO Barangay Clearance From Your Barangay Voter’s ID/Certification COMELEC Community Tax Certificate Treasury Driver’s License LTO CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit complete requirements Check requirements & verify last Mayor’s Permit secured and issue payment order form Revised Revenue Code of Tarlac City 5 minutes BPLO Transport Section Staff Pay Accept payment and issue official receipt (OR) Revenue Code of Tarlac City 1 minute Revenue Collection Clerk Submit OR Validate OR None 1 minute BPLO Head Lic. Off. II Wait for the release of Mayor’s Permit Release Mayor’s Permit None 1 minute BPLO Staff TOTAL 8 minutes 4. Issuance of motorized tricycle operator’s permit (MTOP) (TRANSFER) TRANSFER: Applicants are required to apply for transfer of franchise to continue reading : CITY BUSINESS PERMIT AND LICENSING OFFICE
CITY BUDGET OFFICE
I. Mandate: Review and consolidates the budget proposals of the different departments and offices of the City Government of Tarlac. Assist the Local Chief Executive in the preparation of Annual and Supplemental Budget. Study and evaluate the budgetary implication of proposed legislation and submit comments and recommendation thereon. Review the Annual and Supplemental Budget of the different Barangays in the City of Tarlac. Acts as member of the Local Finance Committee. II. Vision: The City Budget shall sufficiently meet the cost of operations and services rendered by the City Government of Tarlac for the constituents of this highly urbanizing component city. III. Mission: WE, the professionals, committed and service oriented human resource of the City Budget Office, with an aim to efficiently, effectively and intelligently appropriate budget to all department of the City Government of Tarlac and be a vital instrument of development in the entire City thru our God- fearing, patriotic and humane way of discharging our functions as mandated by the Local Government Code. IV. Service pledge: The City Budget Office is committed to perform its mandate in accordance with RA7160 or the Local Government code of the Philippines. EXTERNAL SERVICES 1. Review of Barangay Annual Budget OFFICE: City Budget Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Client WHO MAY AVAIL: Barangay Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE Barangay Appropriation Ordinance Barangay CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Clients submit Reviews the n/a 1.5 hrs. City Budget Officer the Barangay Barangay and Staff. Appropriation Appropriation Ordinance Ordinance in accordance with budgetary requirements and limitations. OFFICE: City Budget Office CLASSIFICATI ON: Simple TYPE OF TRANSACTION : Government to Client WHO MAY AVAIL: Barangay Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE Barangay Appropriation Ordinance Barangay CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSIN G TIME PERSON RESPONSIBLE Clients submit the Barangay Supplemental Budget. Reviews the Barangay Supplemental Budget in accordance with budgetary requirements and limitations. n/a 1 hr. City Budget Officer and Staff. INTERNAL SERVICES 1. Preparation of Annual Budget of the City Government of Tarlac OFFICE: City Budget Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government WHO MAY AVAIL: All departments of the City Government of Tarlac CHECKLIST OF REQUIREMENTS WHERE TO SECURE Budget Preparation Forms City Budget Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBLE Submit budget proposal for the ensuing year using the prescribed budget preparation forms. Reviews the budget proposals from different departments for approval of LCE and prepare the Annual Budget. n/a 6 months City Budget Officer and Staff. OFFICE: City Budget Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government WHO MAY AVAIL: All departments of the City Government of Tarlac CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request letter for supplemental budget Requesting Department CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit request letter Reviews the items for supplemental and prepares the supplemental budget. n/a 1 day after determining the source of fund. City Budget Officer and Staff. OFFICE: City Budget Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Government WHO MAY AVAIL: All departments of the City Government of Tarlac CHECKLIST OF REQUIREMENTS WHERE TO SECURE Signed Obligation Request Form with corresponding supporting documents. Requesting Department CLIENT STEPS AGENCY ACTIONS FEESTO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit the signed Obligation Request Checks and process the Obligation Request. n/a 4 hrs. City Budget Officer and Staff.
CITY ASSESSOR’S OFFICE
I. Mandate: City Assessor’s Office shall take charge of the discovery, classification, appraisal, assessment and valuation of all real properties within the territorial jurisdiction which shall be used as the basis for taxation. The duties include the preparation, installation and maintenance of a system of tax mapping and records management and the preparation of a Schedule of Fair Market Values of the different classes of real property within its territory. II. Vision: We envision the city assessors’ office of Tarlac, to be of friendly dedicated public servants, with its goal of generating more income for the city through increased real property tax assessments, while providing honest, prompt & courteous service to the people of Tarlac. III. Mission: The City Assessor’s Office (CAO) commits: To discover, list & appraise all real property situated within the jurisdiction of Tarlac City in accordance with existing assessment rules & regulation in order to increase the taxable value of the City. To maintain a systematic & effective accounting & inventory of all real property units through computerized Real Property Tax Administration (RPTA) System. To provide the taxpayers, with friendly, prompt, efficient & courteous assessment service at all times. R – Reliability, dependability, in workforce and assessment records P – Perseverance, devotion and dedication to duty A – Accountability, responsible and liable for results and actions T – Teamwork, the important role and cooperative action of everyone S – Service excellence with integrity and professionalism EXTERNAL SERVICES 1. Requests for Certified True Copy of Real Property Assessment Documents, Tax Mapping Information and certifications Issuance of Certified True Copy of Tax Declaration OFFICE: CITY ASSESSOR’S OFFICE/ Administrative & Records Division / Receiving & Releasing Section CLASSIFICATION Simple Transaction (1 day transaction) TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL All Tarlac City real property owners/tax payers, buyers, brokers, Consultants, realtors/developers, and other parties of interest. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Data Subject Consent Form City Assessor’s Office, Receiving Section, Front Desk 2. Photo copy of valid ID/Residence Certificate Owner 3. Photo copy of Title/TD or real property tax receipt and other reference for property identification Owner/Authorized Representative 4. Additional requirements for authorized representative requesting: Owner’s authorization/special power of attorneyPhoto copy of valid ID Owner/Authorized Representative CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSI N G TIME PERSON RESPONSIBLE 1.Submits duly accomplished Data Subject Consent Form & Checklist Requirements 2 – 4 Validates request; Receives request and issue order of payment None 5 minutes Administrative & Records Management Division/ Receiving Officer, Clerk 2. Pay corresponding fee @ Fees Section, City Treasurer’s Office Cashier Section, City Treasurer’s Office Verifies property requested Prints computerized copy of TD or Php50.00 for personal or simple copy of TD Php1 00.00 for Certified True Copy 10 minutes 5 minutes 5 minutes Office of the City Treasurer, Billing/Cashier Officer Assessment Records Section Assessment Records Section 3. Presents corresponding OR 15 minutes Attaches OR to the request and issues claim stub; Stamps printed/photocopi ed TD None 5 minutes Assessment Records Management Division 4. Waits & Receives certified copy of TD Submits for signature/ approval, Affixes Signature Releases TD None 5 minutes Assessment Records Management Division Releasing Officers/Clerk TOTAL Php70.0 0 Or 100.00 35 minutes 2. Issuance of Property Holding Certification (With Property/No Property) & Certification of Improvement (No Improvement/With Improvement) Verification & Ocular inspection/Issuance of Computer Print-out OFFICE: CITY ASSESSOR’S OFFICE/ Administrative & Records Division / Receiving & Releasing Section CLASSIFICATION Simple Transaction (1 day transaction) TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL All Tarlac City real property owners/tax payers, buyers, brokers, Consultants, realtors/developers, and other parties of interest. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Data Subject Consent Form City Assessor’s Office, Receiving Section, Front Desk 2. Photo copy of valid ID/Residence Certificate Owner 3. Photo copy of Title/TD or real property tax receipt and other reference for property identification Owner/Authorized Representative 4. Additional requirements for authorized representative requesting: Owner’s authorization/special power of attorneyPhoto copy of valid ID Owner/Authorized Representative CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCE SSI NG TIME PERSON RESPONSIBLE 1.Submits duly accomplished Data Subject Consent Form & Checklist Requirements 2 – 4 Validates request; Receives request and issue order of payment None 5 minutes Administrative & Records Management Division/ Receiving Officer, Clerk 2. Pay corresponding fee @ Fees Section, City Treasurer’s Office 2.1Cashier Section, City Treasurer’s Office Php100.00 for Certification 10 minutes 5 minutes 5 minutes Office of the City Treasurer, Billing/Cashier Officer 2.2 Verifies property requested (Conducts Ocular Inspection for Certificate of No- Improvement) Prints certification Php200.00 5 minutes 1 hour 3 minutes Assessment Records Section Field Appraisal & Tax Mapping Division Admin & Records Division 3. Presents corresponding OR 3.1 Attaches OR to the request Stamps printed/pho tocopied TD None 5 minutes Assessment Records Management Division 4. Waits & Receives certification Submits for signature/ approval, Affixes Signature Releases certification None 5 minutes Assessment Records Management Division Releasing Officers/Clerk TOTAL Php100.00 Or 300.00 1 hour, 26 minutes 3. Requests for Tax Mapping Information Certification of Adjoining Lot Ownership or existing road Certificate of Property Location & Vicinity OFFICE: CITY ASSESSOR’S OFFICE/ Administrative & Records Division / Receiving & Releasing Section CLASSIFICATION Simple Transaction (1 day transaction) TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL All Tarlac City real property owners/tax payers, buyers, brokers, Consultants, realtors/developers, and other parties of interest. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Data Subject Consent Form City Assessor’s Office, Receiving Section, Front Desk 2. Photo copy of valid ID/Residence Certificate Owner 3. Photo copy of Title/TD or real property tax receipt and other reference for property identification Owner/Authorized Representative 4. Additional requirements for authorized representative requesting: – Owner’s authorization/special power of attorney Photo copy of continue reading : CITY ASSESSOR’S OFFICE
CITY ARCHITECT’S OFFICE
I. Mandate and Functions: Pursuant to the provisions of the Local Government Code of 1991, R.A. 7160, the City Agriculture office shall exercise the following functions: II. Vision: To modernize the small-holder agriculture and fisheries, towards an economy that is dynamic, technologically advanced that is guided by the sound practices of reserve sustainability within the principles of social justice and strong private sector participation. III. Mission: To help and empower the farming and fishing communities and the private sector to produce enough, accessible and affordable food for every Filipino and a decent income for all. I. Services Rendered by the City Agriculture Office. A. Extension Delivery System: Extend technical assistance/services to farmer clienteles, fisherfolks, youth and homemakers in the various field of agriculture in the different barangays of Tarlac City.: 1. Office OFFICE: CITY AGRICULTURE OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Service Slip AGRICULTURE OFFICE 2. Letter request/verbal request/thru text AGRICULTURE OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Request for the Service: Inform Officer of the Day regarding the request. Officer of the Day provides slip for the service requested. Extension Delivery System a. Office N/A Extension Delivery System Officer of the Day Submit Service Slip City Agriculturist District Leaders Submit service slip to the person concerned and wait for action to be taken. Agricultural Extension Worker (AEW) OFFICE: CITY AGRICULTURE OFFICE CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Service Slip AGRICULTURE OFFICE 2. Letter request/verbal request/thru text AGRICULTURE OFFICE CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Coordination with the Barangay Official & AT. (Optional) Extension Delivery System b. Barangay / Other Agencies N/A 1 hour Brgy. Officials & AEW’s Request technical assistance and/or services needed. 1 Hour City Agriculturist District Leaders Program Coordinator Agricultural Extension Worker (AEW’s) Wait for the action to be taken or services to be rendered 10 Minutes City Agriculturist AEW’s Program Coordinators a. Information Dissemination and Technology Transfer To update clienteles in the latest package of technologies/projects/programs of the City Government of Tarlac, National Government and other Institutions thru meetings, Farmer Field School, Establishment of Demo Farms and Trainings/Seminars. OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Market CHECKLIST OF REQUIREMENTS WHERE TO SECURE List of participants Business Permit and Licensing Office Request to the City Mayor/City Agriculturist/AT City Mayor’s Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Schedule activity with the Barangay official Information Dissemination and Technology Transfer N/A 1 hour Brgy. Officials Attend meeting regarding the program/activity to be implemented. 2 Hours City Agriculturist District Leaders Program Coordinator AEW’s Coordinate/communi cate regarding the status of the program/activity to be implemented to the AT assigned in the barangay. 20 Minutes City Agriculturist District Leaders Program Coordinator Agricultural Technologists b. Implementation of Programs / Projects / Activities Distribution of subsidized Certified Palay Seeds, fertilizers, fruit tree seedlings, vegetable seeds, tilapia fingerlings, zinc phosphide, artificial insemination to large animals and other agricultural inputs to the farmer clienteles.: OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Market CHECKLIST OF REQUIREMENTS WHERE TO SECURE Updated Master list of Farmers Business Permit and Licensing Office Letter Request Business Permit and Licensing Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Verify names of qualified farmer beneficiary in the updated master list Implementation of Programs / Projects / Activities N/A 5 Minutes AEW’s concerned. Records Officer Farmer signing on the master list 5 Minutes AEW’s concerned. Records Officer Submit signed master list to the Issuing Officer 1 Minute Records Officer Payment and issuance of release slip 20 Minutes Records Officer Release inputs 20 Minutes Releasing Officer OFFICE: Business Permit and Licensing Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Market CHECKLIST OF REQUIREMENTS WHERE TO SECURE Enrollment of youths, homemakers and farmers Business Permit and Licensing Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Inquire to the Brgy. Official/AT assigned in the barangay. Organize / Re- Organize / Rural Based Organizations N/A 30 Minutes Brgy. Officials, AEW’s Attend to the scheduled orientation regarding the rural based organization (RIC, 4H Club, Farmers Irrigations and Cooperatives) 2 Hours Program Coordinator AEW’s Involvement to the program of the Rural Based Organization 2 Hours (Depend Upon the Program) Program Coordinator AEW’s