Republic of the Philippines

CITY GOVERNMENT OF TARLAC

Magkaisa Bawat Oras Sama Sama

I.Vision A premiere city rich in human and natural resources, responsive to the needs of its constituents and the promotion of ecological balance, reinforced by its core competencies as an agro-industrial and logistical hub, capitalizing on the improved infrastructure, characterized by its diverse culture of dignified God-loving people living together in an atmosphere of trust and unity, driven and emanating from the principles and ideals of dynamic and great Tarlaqueño leaders. II.Mission “To provide effective and efficient public service to in pursuit of excellence by empowering tarlaqueños to be more active partners in ensuring political, social, cultural, ecological, spiritual and economic development for a better quality of life in harmony with god, man and nature” EXTERNAL SERVICES 1. REQUEST/QUERY/LETTER OF INTENT/COMPLAINT OFFICE: City Mayor’s Office CLASSIFICATION: Request – Simple/Complex/Highly Technical Query – Simple/Complex/Highly Technical Letter of Intent – Simple/Complex/Highly Technical Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days TYPE OF TRANSACTION: G2C (Government to Citizens) G2G (Government to Government WHO MAY AVAIL: Tarlac City Constituents, Government Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE Communication Letter stating clearly the purpose – either request, query, intent or complaint with contact details of the client/representative of government agency with a Receiving Copy To be provided/submitted by the client     CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Client approaches receiving desk and submits letter Receiving Staff – Screens and assesses the document/letter to check and ensure completeness of content and details. If in order, staff stamps and receives three copies, indicating the date, time and signature or None 10 minutes   Staff        initials of the receiving staff. One copy goes to the client while the two copies remain to the Mayor’s Office for approval, disposition and file/record.         Summarizes and encodes details in the office tracking system    None 3 to 5 minutes   Staff Classifies letter/document as simple, complex or highly technical   None 3 to 10 minutes   Staff For a letter/document classified as simple, the same is assessed and screened for approval     None 1-3 days   Chief of Staff   Upon approval, prepares routing/referral slip to concerned department/s or office/s either for info, reference and guidance or review, comments and recommendation s or appropriate actions.     3 to 5 minutes   Staff     For a letter/document classified as complex, the same is subject for approval and/or further instructions    Upon approval, prepares routing or referral slip to concerned department/s or office/s for review, comments and recommendation s or information and appropriate actions.   None                     None 1- 7 working days                      3-5 minutes    City Mayor                      Staff   For letter/document classified as highly technical such as those needing inspection, legal or technical comments and recommendation s, and endorsement to SP, the same goes through further assessment and review.   Upon instruction/s, prepares routing or referral slip to concerned department/s or office/s for appropriate actions.   None                                           None Within 20 working days                                         5 to 10 minutes   Department Heads concerned                                          Staff      Encode/ Update status of the letter/ document in the tracking system    None 3 to 5 minutes   Staff   Client is informed about the status or action/s taken on the letter/ document    None 5-10 minutes Staff   For those needing medical, hospital or surgical assistance None People’s Day City Mayor TOTAL                                                            

MANDATE The Information Technology is promoting digital government services. In order to manage the current needs of the citizens to deliver a convenient, cost effective to the public through communications/technologies platforms. MISSION To build a secure and reliable modern technology and communications infrastructure along with IT services to an efficient and transparent governance. VISION To enhance our innovative idea through collaborative efforts and teamwork as a key in fulfilling the needs of this Agency. 1. ISSUANCE OF VACCINATION CERTIFICATE OFFICE or DIVISION: INFORMATION TECHNOLOGY DIVISION CLASSIFICATION: Request – Simple  Query – Simple TYPE OF TRANSACTION: G2C (Government to Citizens) WHO MAY AVAIL: Tarlac City Constituents CHECKLIST OF REQUIREMENTS WHERE TO SECURE Vaccination CardAny Government issued ID (Request, query, corrections with contact details of the client/representative) To be provided/ submitted by the client CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Client approaches VaxCert reception and presents Vaccination Card (VC)                                   Proceed to next step                                TOTAL     RECEIVING Receiving Staff – screens and assesses VC to check and ensure completeness of content and details   1.1 If VC is under BCN of Tarlac City, proceed to the next step.   1.2 If VC is under PGT or other municipalities, client will be referred to Tarlac Provincial Hospital (TPH) for VC verification and updates     REVIEWING   Verify client’s record in the system   If VC is in order, staff can generate and print VC   If VC has NO RECORD or INCOMPLETE RECORD   Client is informed about the status     ENCODING/EDITING   Encode/ update data in VAS Line List or DVAS application     Client is informed about the action/s taken   Instruct client to wait for DOH approval within 24 hours None                                                                     None 5 minutes                                                                 5 minutes                 10 MINUTES Staff                                                                 Staff 2. REQUEST FOR IDENTIFICATION CARD OFFICE: Information Technology Office CLASSIFICATION: Simple TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: City Government Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Valid Identification Cards/Must be employed in City Government Office Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employee approaches Administrative Staff Receiving Staff – Screens and assesses the request None 2 minutes   Staff      Employee/Requester will fill out the form for employee details Receiving Staff – Screens and assesses the I.D form.     None 5 minutes Staff    Request will be endorsed to the encoder for encoding of data None 5 minutes Staff    Process of printing the Identification card and cutting None 5 minutes Staff   Ensuring details are correct before releasing (Employee I.D, Name, Nickname, Address, contact person, contact number and Department.) None 2 minutes Staff           TOTAL         MINUTES         3. TECHNICAL ASSISTANCE AND SUPPORT (REPAIR/MAINTENANCE) OFFICE: Information Technology Office CLASSIFICATION: Simple, Complex   TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: Various City Departments and Office CHECKLIST OF REQUIREMENTS WHERE TO SECURE Formal request letter from the department head Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employee approaches admin staff and submit request letter for the query. Receiving Staff – Screens and assesses the request None 2 minutes   Admin Staff          Request will be endorsed to the assigned personnel   None 5 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA   Assigned personnel will assess the actual issue of their request. None 5 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Evaluation of the request (repair/maintenance) None 3 minutes SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA   Action of the request None 5 MINUTES SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA Findings None 1 TO 3 DAYS SERNAN GONZALES; ELMER GABRIEL, WELT SALONGA END OF TRANSACTION OFFICE: Information Technology Office CLASSIFICATION: Simple   TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: City Government Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter of Request signed by the: City Mayor, Department Heads. Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Step 1: Approved Request Letter from Department Heads.   Creating Database Received the letter. To be discussed/assessed the flow of the system they want. None       ITDO Developer   Step 2: Database Normalization Process of organizing the data. None   ITDO Developer Step 3: Coding of Data. Summarizing in order to provide systematic record.     None   ITDO Developer Step 4: Flow of the System It shows process flow, decision and outcome of the system. None   ITDO Developer Step 5: Testing/ For Review Test review of the system. Functional or Non-Functional None   ITDO Developer Total of Developing the system:     3 months   5. NETWORK SERVICES (CABLE INSTALLATION, LINE CHECK) OFFICE: Information Technology Office CLASSIFICATION: Simple   TYPE OF TRANSACTION: G2G (Government to Government) WHO MAY AVAIL: Various City Departments and Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Letter of Request signed by the: Department Heads. Information Technology Office CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submits Official Request Letter to the ITDO Admin Official Request Letter continue reading : CITY INFORMATION TECHNOLOGY

I.         Mandate LGC Section 470 (d) The Treasurer shall take charge of the treasury office, perform the duties        provided for           under         Book    II                 of                   this     Code,      and         shall: II. Vision III.   Mission To establish a well-respected financial office that will work in union with another city 1.  Service Name:   Payment of Real Property Tax Real Property Tax Payments is required, in certain transactions (e.g., securing a Building Permit), to prove that taxes on real property have been paid and update OFFICE: Treasurer’s Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Online Payments, Thru Mail/ Emails WHO MAY AVAIL: Owner, administrators, representatives or property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE Copy of Latest Real Property Tax Declaration/ Copy of Last Official Receipt Local Treasury Operations Division Official Receipt Local Revenue Collection Division   CLIENT STEPS   AGENCY ACTIONS   FEES TO BE PAID   PROCESSING TIME PERSON RESPONSIBLE   1. Present required documents to Window C (property name, address of property/ies)   1. Assess and review required documents       None       3 minutes   Admin Assistant VI LTOA   2. Issue and print SOA Admin Aide III   2. Proceed to Teller 7 and 8, present Statement of Account for payment of tax for payment       3. Issue Official Receipt     Real Property Tax       3 minutes       Revenue Collection Clerk III

I.              Mandate The Tarlac City Tourism, Culture and Arts Office aims to advance the promotion of historical, cultural and natural tourism attractions in the city. It also aims to efficiently oversee tourism programs, come up with striking promotional and marketing materials to draw tourism investments and to put up additional tourism establishments and facilities that will provide the City Government with additional revenues. Its mandated functions are: promotion of tourism-related activities within the city. II.            Vision Optimize all available resources in the City of Tarlac to be recognized for its warm people, excellent service delivery, state of the art facilities, excellent amenities, well- preserved historical landmarks and majestically flaunted festivities. III.           Mission To transform the City of Tarlac into a sought-after transient tourist destination with the following objectives: IV.          Service pledge The TCTCAO pledge to be the arm of the city government in transforming the City of Tarlac into a sought- after and transient tourist destination. To faithfully comply with its mandate under RA 7160 in highlighting the city’s historical landmarks and diverse cultural richness by means of a vigorous information drive, to catch the attention and rouse the interest of tourists. Providing them with high quality and affordable services coupled with warm and cordial personal attention via the frontline offerings of hotels, resorts, restaurants, malls, recreational facilities and basic transport. 1.  REQUESTING FOR AN INTERVIEW The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for an interview related to Tourism of Tarlac City shall be dealt accordingly. OFFICE: Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Fully accomplished SRF City Tourism Office 2. Set of questions (1 original copy and 1 photocopy) Client/s inquiring for an interview CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Inquire for an interview and accomplish the service request form 1. Issue Service Request Form (SRF) to the client/s     None     5 minutes   Administrative Asst. City Tourism Office 2. Submit the filled- out service request form wait for the confirmed available schedule 2. Receive and review the filled-out service request form of the client/s     None     3 minutes   Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office 3. Wait for the confirmed available schedule 3. Set available schedule for the interview and notify the client/s of the availabl e schedul e     None     1 day   Sr. Tourism Opns. Officer/ City Tourism Officer City Tourism Office TOTAL: None 1 day and 8 minutes   2.  REQUESTING FOR TOURIST ASSISTANCE (WALK IN) The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through walk-in. OFFICE: Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE   1. Fully accomplished SRF   City Tourism Office Request letter that includes of the following details: (1 original copy and 1 photocopy)Name of school/organization/tour providerNumber of pax/busesDate of tour     School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 4. Inquire for tourist assistance and accomplish the Service Request Form with the attached letter 4. Issue Service Request Form (SRF) to the client/s     None     5 minutes     Administrative Asst. City Tourism Office 5. Submit the filled- out service request form 5. Receive and review the service request form of the client/s     None     3 minutes Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office 6. Wait for the confirmed notification for the schedule of the tour proper if approved or disapproved 6. Endorse to the person in charge     None     3 minutes     Tourism Operations Officer/ City Tourism Office   7. Take appropriate action needed if approved   None   1 hour Tourism Operations Officer/ City Tourism Office TOTAL: None 1 hour and 11 minutes   3.  REQUESTING FOR TOURIST ASSISTANCE (E-MAIL) The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through e-mail. OFFICE : Tarlac City Tourism, Culture and Arts Office CLASSIFICATION: Simple TYPE OF TRANSACTION: Government to Citizen WHO MAY AVAIL: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Soft copy of request letter that includes of the following details:Name of school/organization/tour provider/Number of pax/busesDate of tour     School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Inquire for tour booking through e- mail 1. Coordinate with the client and check the availability of the tour     None     10 minutes   Tourism Operations Officer City Tourism Office 2. Wait for the booking confirmatio n 2. Send a booking confirmation   None   1 hour Tourism Operations Officer/ City Tourism Office 3. Receive and print out the booking confirmation and present it on the tour proper. 3. Prepare the necessary requirements needed for the tour     None     10 minutes   Tourism Operations Officer/ City Tourism Office TOTAL: None 1 hour and 20 minutes   FEEDBACK AND COMPLAINTS MECHANISM FEEDBACK AND COMPLAINTS MECHANISM How to send feedback In this period of the “new normal”, jobseekers and employers can send their feedback thru our social media platforms such as the following: Tarlac City Public Employment Service Office Facebook: https://www.facebook.com/profile.php?id=100 074 688084197   Tarlac City Public Employment Service Office email for company and NGO’s: cmdeso2016@gmail.com Tarlac City Public Employment Service Office   email for applicants: pesotarlaccityapplicants2020@gmail.com Tarlac City Public Employment Service Hotline numbers: +639388778128 +639121015153 +639199024719 How feedbacks are processed Communications continue reading : CITY TOURISM, CULTURE AND ARTS OFFICE

I.              Mandate The Office of the Senior Citizens Affairs was established by virtue of Republic Act No. 7432 as amended by Republic Act No. 9257 as hereby further amended by Republic Act No. 9994 also known as the Expanded Senior Citizens Act of 2010 under Article 21 Rule VI and its primary functions are as follows: (1) to regularly maintain an updated list of senior citizens to whom appropriate identification cards and purchase booklets will be issued; (2) to plan, implement and monitor work programs intended to benefit the elderly; (3) to identify activities & services within the programs provided for the elderly; and, (4) to serve as general information and liaison center to respond to the needs of senior citizens in as far as complaints or grievance be properly addressed. II.            Vision Conceived to create conditions for a more privileged, productive, dynamic and just social environment for senior citizens of Tarlac City that will ensure the provision of adequate services, uplifted standard of living with active involvement in community endeavors. III.           Mission To provide astounding service to senior citizens of Tarlac City, ensuring their rights and privileges with equal and mutual benefits among its members; motivating, encouraging and supporting their projects and plans for the betterment of the society as a whole. IV.          Commitment This office pledges to exemplify in the discharge of its functions and in unifying its members and in fostering camaraderie among elderly thereby creating avenues for them to be further encouraged, motivated and productive partners in the community. LIST OF SERVICES 1.       ISSUANCE OF SENIOR CITIZENS IDENTIFICATION CARD AND PURCHASE BOOKLETS The Office for Senior Citizens Affairs (OSCA) issues national Identification Card and releases purchase booklets (for Medicine, Basic Necessities and Prime Commodities) which shall be valid anywhere in the country as mandated by a forecited act. The Identification Card is a proof of being a senior citizen which shall be used to avail the benefits and privileges under the said law. OFFICE: OSCA-Registration/ Releasing Section CLASSIFICATION Simple – 3 days TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL Resident of Tarlac City, 60 years old and above CHECKLIST OF REQUIREMENTS WHERE TO SECURE New Applicants For 60 years old with at least 6 months residency Application Form ID pictures, 1×1, 2 pcs Certificate of Residency from the Barangay Chairman Photocopy of any of the following: Birth Certificate Any government issued IDs (SSS, GSIS, Driver’s License, Passport, Voter’s ID)     OSCA Office Personal Barangay Hall     Civil Registrar or PSA Personal For 61 years old and above Items 1-4 from 1.1.a Voter’s ID or Valid Passport       COMELEC/Personal For Dual Citizens Items 1- 4 from 1.1.a Certificate of Dual Citizenship or Oath of Allegiance     Philippine Embassy or Immigration 1.2.      Transfer a From Other Barangay OSCA ID Certificate of Residency issued by the Barangay Chairman of new residence     Barangay Hall From Other City or municipality Application Form ID picture, 1×1, 2pcs. Certificate of Residency Certificate of Cancellation issued by OSCA issuing the ID card     OSCA Office Barangay Hall City/Municipality where the OSCA ID was issued Replacement Lost ID Affidavit of Loss ID picture, 1×1, 2 pcs.     Legal Office Correction of Entry/ies OSCA ID Basis of Correction   ID picture, 1×1, 2 pcs. Booklet/s OSCA ID Birth Certificate/ any government issued ID CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESS- ING TIME PERSON RESPONSIBLE submit application forms with complete documents Receive application form and requirements submitted   Validation and evaluation with the requirements and approval. of application form together   Verify the name of applicant in the master list per barangay.   Designate ID control number and include the name in the roster.   None   30 seconds ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee     30 seconds SERGIO I. CAMPOS OSCA Head IMELDA T. MANLUTAC Admin Officer   30 seconds LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee   30 seconds RODELIO D. GUERRERO Admin Aide IV JUANITA D. SARMIENTO Admin Asst. 1 5. Typewrite ID card.     30 seconds JUANITA D. SARMIENTO Admin Asst. 1 RODELIO D. GUERRERO Admin Aide IV   TOTAL 2 ½ minutes   For signature of OSCA Head and City Mayor       Update master list per barangay.       N/A one day SERGIO I. CAMPOS OSCA Head MARIA CRISTINA ANGELES City Mayor   1 day LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee RELEASING OF ID CARD/ PURCHASE BOOKLETS         Receive ID cards and P Booklets 8. Record ID card and issue Purchase Booklets. N/A   3 – 5 minutes ZENAIDA VILLAPAÑA Admin Aide III MARVIN CARALDE Job Order employee   9. Facilitate the approval of roster per month     2 days JUANITA D. SARMIENTO Admin Asst.1 ROBERT GONZAGA Admin Aide III 2.       FINANCIAL ASSISTANCE (DEATH AID) FOR SENIOR CITIZENS Granting of financial assistance to the bereaved families of deceased members of any senior citizens association in the city is mandated by City Ordinance No. 004-06. OFFICE: OSCA- Claims Section CLASSIFICATION Monthly releasing TYPE OF TRANSACTION Government to Citizens (G2C) WHO MAY AVAIL Bereaved families of deceased members of OSCA CHECKLIST OF REQUIREMENTS WHERE TO SECURE Requirements- 4 pcs. Xerox copy eachOSCA IDCertified Xerox Copy of Death CertificateID of Claimant (Nearest of Kin)Birth Certificate or Marriage Contract of ClaimantAuthorization Letter (Parent, Sibling/s)ID of Authorizing Person/s     Civil Registrar Civil Registrar CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESS- ING TIME PERSON RESPONSIBL E Submit required documents needed 1.Assess and evaluate the required documents with referral from Office of the   None   5 minutes MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee     2.Interview Claimant Mayor     10 minutes MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee     3. Approval of Certificate of eligibility     continue reading : CITY OFFICE FOR SENIOR CITIZENS AFFAIRS (OSCA)

I.     Mission Regulate, plan and develop an efficient and well-integrated traffic and transport system that serves the public interest II.    Vision To deliver an effective traffic and transport system that contributes to the economic growth, quality of life and environmental sustainability of the City. III.  Objectives Reduction of volume of vehicles traversing on traffic congested intersections through: IV.  General functions 1.   ISSUANCE OF INSPECTION REPORT FOR PUBLIC TRANSPORT AND MOTORIZED TRICYCLE FOR HIRE OFFICE: Public Order and Safety Office (POSO)   CLASSIFICATION: Simple TYPE OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Legitimate transport operator of Motorized Tricycle, Public Utility Vehicles, Public Utility Bus, Mini-Bus and School Bus CHECKLIST OF REQUIREMENTS WHERE TO SECURE Voter’s ID 1.OR / CR (Original & photocopy) Barangay Clearance 2.Driver’s License (photocopy) OR/CR (original & photocopy) 3.Community Tax Certificate (photocopy) Driver’s License (photocopy) 4.LTFRB Franchise (original & photocopy) MTOP (original & photocopy)   Engine and Chassis stencil   Community Tax Certificate (photocopy   CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSI BLE   Submit requirements Checks and validates the submitted requirements   None 5 mins   Administrati ve Clerk     Conduct Physical Inspection in accordance to City ordinance # 05 – 008, Sec. 10 (for MTOP) and City   5 mins     Unit subject for inspection procedure in accordance with checklist for Physical Inspection None           Inspector   Ordinance #         006-06, Sec II no. 9 (for PUV)         Verification and Approval of Inspection Report   None 1 min Inspection Supervisor / POSO Chief   Receives Inspection Report Release of Inspection Report / request the client to sign on the logbook   None 1 min     Administrati ve Clerk END OF TRANSACTION OFFICE: Public Order and Safety Office (POSO)   CLASSIFICATION: Simple TYPE OF TRANSACTION: GOVERNMENT TO CITIZENS (G2C) WHO MAY AVAIL: Person apprehended for Traffic Violation and CO- 017-2020 (Wearing of Face Mask) CHECKLIST OF REQUIREMENTS WHERE TO SECURE Duplicate copy of the Traffic Citation Ticket (TCT) or Ordinance Violation Ticket (OVT) Traffic Enforcer CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit duplicate copy of Traffic Citation Ticket (TCT) or Ordinance Violation Ticket (OVT) Accomplishes and issues release order None   1 min Administrative Clerk For Impounded Vehicle (Additional) : Provide the Official Receipt (OR) of payment Releases the Impounded Vehicle None 2 mins Administrative Clerk END OF TRANSACTION

I.        Mandate: The Public Employment Service Office (PESO) is a non-fee charging multi- dimensional employment service facility or entity established in all Local Government Units (LGUs) in coordination with the Department of Labor and Employment (DOLE) pursuant to R.A. No. 8759 or the PESO Act of 1999 as amended by R.A. No. 10691. The PESO aims to ensure prompt and efficient delivery of employment facilitation services as well as to provide timely information on labor market and DOLE Programs. II.        Vision: PESO is a well-managed, trained, dynamic and people-oriented office that contributes to the City’s poverty alleviation and economic development by providing reliable and sustainable employment facilitation services. III.        Mission: Promote full employment opportunities to the people of Tarlac City thru job matching and referrals, career coaching, employability skills, enhancement skills training and other livelihood services. IV.        General objective: Ensure the prompt, timely and efficient delivery of employment facilitation service and provision of Labor Market Information and other DOLE Integrated programs. V.        Specific objectives: Provide a venue where people could explore simultaneously various employment options and actually seek assistance they prefer; Serve as referral and information center for the various services and programs of DOLE and other government agencies present in the area; Provide clients with adequate information on employment and labor market situation in the area; and Network with other PESO within the region on employment for job exchange purposes. VI.        Service pledge: The PESO maintains its quality policy which ensures the satisfaction of the clients and other interested parties, and compliance with statutory and regulatory requirements relative to the statistics operations and civil registration services. This policy is communicated to ensure that it is understood and applied at all levels of the organization. Comprehension of the Quality Policy is verified through but not limited to, Internal Quality Audits, Management Reviews and during staff meeting. CORE SERVICES: 1.       Employment Facilitation The Employment Facilitation programs provides services to Tarlac City and non- Tarlac City residents with employment opportunities through job matching and referrals Referral and Placement Interested Applicants were Job Match to the solicited vacancies to our partner agencies, if they were qualified, we will refer it to the company for the possible employment. The partner company/locator will submit a placement report of qualified applicants that was been referred by PESO. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION Simple TYPE OF TRANSACTION Government to Citizen (G2C) WHO MAY AVAIL: Tarlac City Residents and Non – Tarlac City Residents REQUIREMENTS: Letter of IntentResume CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE   A. Online Job Registration Applicant/s will register by sending their applications to Tarlac City Public Employment Service Office’s email address: pesotarlaccityapplic ants2020@gmail.co m Processing of applicant’s data.   Job Matching     Refer to company/emp loyer list of applicants matched from job vacancy/ies NONE Minutes     minutes     3 minutes Employment Assistance Officer   Employment Assistance Officer Employment Assistance Officer     TOTAL 8 MINUTES   B. Walk-in Applicants Applicant/s will register in Applicant/s Registration Log Book provided by TCPESO Processing of applicant’s data.   Job Matching     Refer to company/employ er list of applicants matched from job vacancy/ies None Minutes     minutes     3 minutes Employment Assistance Officer   Employment Assistance Officer Employment   Assistance Officer         TOTAL 8 MINUTES   2.       Employers’ Accreditation The Employers Accreditation Program conducts certification of employers or companies that offer job and training opportunities. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION: Complex TYPE OF TRANSACTION: Government to Business (G2B) WHO MAY AVAIL: Direct Companies and Manpower Agencies Local and Abroad REQUIREMENTS APPLICANTS: WHERE TO SECURE: Letter of Intent   Updated Business Permit     BIR Certificate     DTI/SEC Certificate     Philjobnet Certificate     POEA License (Abroad)     Job Vacancies/POEA Approved Job Orders From Company   Business Permit and Licensing Department   Bureau of Internal Revenue     Department of Trade and Industry/ Securities and Exchange Commission   Department of Labor and Employment/ Philjobnet.com   Philippine Overseas Employment Administration CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Employers will submit the letter of intent and their requirements to Tarlac City Public Employment Service Office’s email address: cmdeso2016@gmail .com Assessment/ Checking of Requirements   Validation/ Verification of Application     Approval of Accreditation NONE 2 minutes     8 minutes       2 minutes Clients Assistance Officer   Labor Employment Officer     PESO Manager     TOTAL 12 MINUTES   3.                Pre-Employment Orientation Seminar, Career Guidance and   Employment Coaching Career Guidance Seminars and Pre-Employment Orientation Seminar (PEOS) are conducted to guide and educate College Graduating Students, High School graduating students on how to choose the appropriate career. Aside from personality test, presentation of in-demand careers was showed and served as their reference on what career they might also consider to address job mismatch. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION simple TYPE OF TRANSACTION Government to School Institution WHO MAY AVAIL: Graduating College Students, Grade 12 Students and Grade 10 Students REQUIREMENTS SCHOOLS: Letter of Intent CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE Submit letter of invitation or as per schedule of schools 1.Registration of Students NONE 2 hours PESO MANAGER for the conduct of         Career Coaching         4.   Employment Coaching Activities were also conducted to mass number of applicants and soon to be workers (Graduating College students) to provide knowledge and techniques needed for their job application. OFFICE: Tarlac City Public Employments Service Office CLASSIFICATION: simple TYPE OF TRANSACTION Government to Citizen WHO MAY AVAIL: Tarlac City Residents and Non – Tarlac City Residents Requirements: Letter of Intent Updated Resume CLIENTS STEPS: AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE   1.Regist ration of Applicants NONE 1 hour orientation PESO MANAGER DOLE Integrated Programs Workers Hiring for Infrastructure Project (WHIP) The Workers Hiring for Infrastructure Projects (WHIP) program requires construction companies, including continue reading : CITY PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)