MANDATE

The Information Technology is promoting digital government services. In order to manage the current needs of the citizens to deliver a convenient, cost effective to the public through communications/technologies platforms.

MISSION

To build a secure and reliable modern technology and communications infrastructure along with IT services to an efficient and transparent governance.

VISION

To enhance our innovative idea through collaborative efforts and teamwork as a key in fulfilling the needs of this Agency.

1. ISSUANCE OF VACCINATION CERTIFICATE

OFFICE or DIVISION:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Request – Simple  Query – Simple
TYPE OF TRANSACTION:G2C (Government to Citizens)
WHO MAY AVAIL:Tarlac City Constituents
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Vaccination CardAny Government issued ID (Request, query, corrections with contact details of the client/representative)To be provided/ submitted by the client
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Client approaches VaxCert reception and presents Vaccination Card (VC)                                   Proceed to next step                                
TOTAL    
RECEIVING Receiving Staff – screens and assesses VC to check and ensure completeness of content and details   1.1 If VC is under BCN of Tarlac City, proceed to the next step.   1.2 If VC is under PGT or other municipalities, client will be referred to Tarlac Provincial Hospital (TPH) for VC verification and updates     REVIEWING   Verify client’s record in the system   If VC is in order, staff can generate and print VC   If VC has NO RECORD or INCOMPLETE RECORD   Client is informed about the status     ENCODING/EDITING   Encode/ update data in VAS Line List or DVAS application     Client is informed about the action/s taken   Instruct client to wait for DOH approval within 24 hoursNone                                                                     None5 minutes                                                                 5 minutes                 10 MINUTESStaff                                                                 Staff

2. REQUEST FOR IDENTIFICATION CARD

OFFICE:Information Technology Office
CLASSIFICATION:Simple
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:City Government Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Cards/Must be employed in City Government OfficeInformation Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Employee approaches Administrative StaffReceiving Staff – Screens and assesses the requestNone2 minutes  Staff     
Employee/Requester will fill out the form for employee detailsReceiving Staff – Screens and assesses the I.D form.    None5 minutesStaff   
Request will be endorsed to the encoder for encoding of dataNone5 minutesStaff   
Process of printing the Identification card and cuttingNone5 minutesStaff
 Ensuring details are correct before releasing (Employee I.D, Name, Nickname, Address, contact person, contact number and Department.)None2 minutesStaff
          TOTAL      MINUTES 

 

 

 

3. TECHNICAL ASSISTANCE AND SUPPORT (REPAIR/MAINTENANCE)

OFFICE:Information Technology Office
CLASSIFICATION:Simple, Complex  
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:Various City Departments and Office
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Formal request letter from the department headInformation Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Employee approaches admin staff and submit request letter for the query.Receiving Staff – Screens and assesses the requestNone2 minutes  Admin Staff   
     Request will be endorsed to the assigned personnel  None5 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA  
Assigned personnel will assess the actual issue of their request.None5 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
Evaluation of the request (repair/maintenance)None3 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA  
Action of the requestNone5 MINUTESSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
FindingsNone1 TO 3 DAYSSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
END OF TRANSACTION
  •  SYSTEM DEVELOPMENT
OFFICE:Information Technology Office
CLASSIFICATION:Simple  
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:City Government Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Approved Letter of Request signed by the: City Mayor, Department Heads.Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Step 1: Approved Request Letter from Department Heads.   Creating DatabaseReceived the letter. To be discussed/assessed the flow of the system they want.None     ITDO Developer  
Step 2: Database NormalizationProcess of organizing the data.None ITDO Developer
Step 3: Coding of Data.Summarizing in order to provide systematic record.    None ITDO Developer
Step 4: Flow of the SystemIt shows process flow, decision and outcome of the system.None ITDO Developer
Step 5: Testing/ For ReviewTest review of the system. Functional or Non-FunctionalNone ITDO Developer
Total of Developing the system:  3 months 

5. NETWORK SERVICES (CABLE INSTALLATION, LINE CHECK)

OFFICE:Information Technology Office
CLASSIFICATION:Simple  
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:Various City Departments and Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Approved Letter of Request signed by the: Department Heads.Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Submits Official Request Letter to the ITDO AdminOfficial Request Letter 1.2. Visit the Location to double check the problem 1.3. Produces Initial Report and assigned of Network team to Attend Troubleshooting      None1 HourSernan Gonzales, Fortunato Co, Patrick Divino, Lester Dela Cruz, Jeric Borbon
Receives Copy of Service Report w/   Equipment if Applicable2.1. Acknowledges Service Report w/ Equipment if Applicable None Sernan Gonzales, Fortunato Co, Patrick Divino, Lester Dela Cruz, Jeric Borbon Technician
            TOTAL  1 hour (Per Line)