To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City.
II. Vision
Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development.
III. Services
REQUEST FOR PHOTOS OR VIDEOS
OFFICE
City Information Office
CLASSIFICATION
Simple
TYPE OFTRANSACTION
G2C/G2G
WHO MAY AVAIL
Public
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Request letter
N/A
2. USB or any external drive or storage
N/A
CLIENTSTEPS
AGENCYACTIONS
FEES TOBE PAID
PROCESSNGTIME
PERSONRESPONSIBLE
1. Request letter to be submitted to Office’s Administrative Staff
Request letter to be stamped as received
None
5 mins.
Sherwin David Job orderEmployee
Letter to be approved by Department Head
None
5 mins.
Maureen I. Clemente CityInformation Officer
Upon approval, endorsement to file administrator
None
15-30 mins.
Dexter De Vera AdministrativeOfficer I
2. Requester to provide USB or any external drive or storage
File administrator to receive USB or any external drive or storage
None
1-2 mins
Dexter De Vera AdministrativeOfficer I
File administrator to transfer files
None
10-15 mins.
Dexter De Vera AdministrativeOfficer I
END OF TRANSACTION
2. REQUEST FOR AUDIO-VISUAL PRESENTATION
OFFICE
City Information Office
CLASSIFICATION
Simple
TYPE OFTRANSACTION
G2G
WHO MAY AVAIL
City Government Employees
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Request letter
N/A
2. USB or any external drive or storage
N/A
CLIENTSTEPS
AGENCYACTIONS
FEES TOBE PAID
PROCESSNGTIME
PERSONRESPONSIBLE
1. Request letter to be
Request letter
None
5 mins.
Sherwin
submitted to Office’s
to be stamped
David
Administrative Staff
as received
Job order
Employee
Letter to
be
None
5 mins.
Maureen I.
approved
by
Clemente
Department
City Information
Head
Officer
Upon approval, endorsement to script writer and researcher
None
20-30 mins.
Renato Silvestre Jr. AdministrativeOfficer IIDexter De Vera AdministrativeOfficer I
Jolina Arzaga Casual Employee
Alyssa Miranda Casual Employee
Pauline Lampa JobOrderEmployee
Endorsement
None
10-15 mins.
Renato
of script
for
Silvestre Jr.
voice over
Administrative
Officer II
Dexter De Vera AdministrativeOfficer I
Jolina Arzaga Casual Employee
Alyssa Miranda CasualEmployee
Pauline Lampa JobOrderEmployee
Endorseme nt to editor
None
30 mins.
John Calvin Manaloto Job Order Employee
Jireh Corpuz JobOrderEmployee
2. Requester to
File
None
1-2 mins
Dexter De
provide USB or any
administrator
Vera
external drive or
to receive
Administrative
storage
USB or any
Officer I
external drive
or storage
File
None
10-15 mins.
Dexter De
administrator
Vera
to transfer files
Administrative
Officer I
END OF TRANSACTION
REQUEST FOR ACTION ON COMPLAINTS
OFFICE
City Information Office
CLASSIFICATION
Simple
TYPE OFTRANSACTION
G2C/G2G
WHO MAY AVAIL
Public
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Complaint sent via Official Facebook page or E-mail
N/A
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSNG TIME
PERSON RESPONSIBLE
1. Client to send complaint via official Facebook page or E-mail
Respond acknowledgin g the receipt of the complaint
None
5 mins.
Renato Silvestre Jr.Administrative Officer IIDexter De Vera Administrative Officer I
Enrico Rafael Divino Administrativ e Aid VI
Jolina Arzaga Casual Employee
Alyssa Miranda Casual Employee
Pauline Lampa Job OrderEmployee
Referral of the complaint to the City Administrator’s Office
None
5-10 mins.
Sherwin David Job order Employee
Communicate status of the complaint upon receipt of report from the concerned department
None
5-10 mins.
Renato Silvestre Jr.Administrati ve Officer IIDexter De Vera Administrativ e Officer I