The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor
The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city.
I. Mandate:
The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor.
II. Vision:
A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac.
III. Mission:
To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac
1. Collection and submission of SALN of Brgy. Elected/Appointed Officials
Gathering and collection and checking of SALN before submission to proper office
| OFFICE: | Community Affairs Office | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Client | |||
| Who may avail: | Barangay Officials and employee | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Duly accomplished SALN form | CAO or downloadable | |||
| Government ID | Personal | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Clients submit the duly accomplish form with government ID attachment | 1. Receives and verify all the details | n/a | 5 mins | CAO staff |
| 2. Compilation and record keeping | n/a | n/a | Records Officer | |
| 3. Submission to proper agency | n/a | n/a | CAO staff |
2. Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan
Assistance to beneficiaries in their insurance claim
| OFFICE: | Community Affairs Office | |||
| CLASSIFICATION: | Simple | |||
| TYPE OF TRANSACTION: | Government to Client | |||
| WHO MAY AVAIL: | Barangay Officials and employee | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Claim form | CAO | |||
| Government ID | Personal | |||
| Hospital bill | Hospital concern | |||
| Death certificate | City Health Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Clients submit the duly accomplish claim form with government ID and other applicable requirements | 1. Receives and verify all the details | n/a | 5 mins | CAO staff |
| 2. Submission of the claim form with all the requirement s to the service provider/insura nce company | n/a | n/a | CAO staff | |
| 3. Follow up and updating of the claims | n/a | 1 to 2 months | CAO staff | |
| 4. Awarding of check (claim) to the beneficiary | n/a | 5 mins | City Mayor / representative |
3. Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office
Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor
| OFFICE: | Community Affairs Office | |
| CLASSIFICATION: | Simple | |
| TYPE OF TRANSACTION: | Government to Client | |
| WHO MAY AVAIL: | Barangay Officials and employee | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| Brgy. Resolution of Nomination / Appointment | Brgy Council Concern | |
| Government ID | Personal | |
| Appointment paper | CAO | |
| Certificate of Oath | CAO | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee | 1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolution | n/a | 5 mins | CAO staff |
| 2. Prepare all the forms needed to be filled up by the clients | n/a | 5 mins | Records Officer | |
| 3. Set schedule for oath – taking with the city Mayor | n/a | Within the week | Community Affairs Officer |
4. Acts on complaints, FB post on issues and grievances against Brgy officials and employees
Reception of complaints against Brgy. Officials and employees
| Office or Division: | Community Affairs Office | |||
| Classification: | Simple | |||
| Type of Transaction: | Government to Client | |||
| Who may avail: | Barangay Officials, employee and citizen | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Brgy. Resolution of Nomination / Appointment | Brgy Council Concern | |||
| Government ID | Personal | |||
| Appointment paper | CAO | |||
| Certificate of Oath | CAO | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Clients submit a written complaint | 1. Receives and verify all the details of the complaint | n/a | 10 mins | CAO staff |
| 2. Inform the concern officials or employee of the complaint | n/a | 10 mins | Community Affairs Officer | |
| 3. Set schedule of mediation | n/a | Within the week | Community Affairs Officer | |
| 4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meeting | n/a | n/a | Community Affairs Officer | |
- Assistance to City Government different offices with regards to their respective concern to the 76 barangays
| OFFICE: | Community Affairs Office | |||
| CLASSIFICATION: | Simple | |||
| TYPE OF TRANSACTION: | Government to Government | |||
| WHO MAY AVAIL: | Offices and Department of the City Government | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Request Letter of Assistance | Department Concern | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Clients submit letter request of assistance address to the city Mayor | 1. Seek approval of the request | n/a | ASAP | Community Affairs Officer |
| 2. Once approved by the City Mayor Act in accordance with the request | n/a | ASAP | Community Affairs Officer / CAO Staff | |