I.        Mandate:

RA 7160, Article XIX, Sec. 489 mandates the City Veterinarian to:

1. Advice the City Mayor on all matters pertaining to the slaughter of animals for human consumption and the regulation of slaughterhouse, poultry dressing plants and locally registered meat establishments;
   1. Regulate the keeping of domestic animals;
   1. Regulate and inspect poultry, milk and dairy products for public consumption;
   1. Enforce all laws and regulations for the prevention of cruelty to animals; and
   1. Take the necessary measures to eradicate, prevent or cure all forms of animal diseases;

“Be in the frontline of veterinary related activities, such as in the outbreak of highly contagious and deadly diseases, and in situations resulting in the depletion of animals for work and human consumption, particularly those arising from and in the aftermath of man-made and natural calamities and disasters”

II.        Vision:

To provide adequate veterinary health services and technologies, to control and eradicate dangerous communicable disease or exposure thereto, thereby promoting animal welfare thus preventing zoonosis.

III.        Mission:

To promote, develop, improve, maintain the livestock and poultry industries in the city in order to ensure and sustain an adequate food supply originating from animal protein in support to man’s nutrition.

EXTERNAL SERVICES

ANIMAL HEALTH SECTION

1.     Dog and Cat Registration and Rabies Vaccination (walk-in)

Annual registration and anti-rabies vaccination for dogs and cat in Tarlac City as mandated in

R.A 9482 (Anti-Rabies Act of 2007).

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTIO N	G2C – Government to Client
WHO MAY AVAIL	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Valid ID with address or Certificate of residency			Barangay
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Log-in the record book and undergo interview	1. Register and record owner and animal profile	None	1 minute	Vet Staff
2. Present the animal	2. Administer the vaccine	None	1 minute	Veterinarian
3. Receive vaccination certificate	3. Issue vaccination certificate	None	1 minute	Meat Inspector
TOTAL			3 minutes

2.                 Animal Treatment and Consultation (walk-in)

To provide free veterinary assistance to companion animal owners of Tarlac City with regards to their pet’s health and welfare and most especially to those that need medical attention.

To provide free veterinary assistance to companion animal owners of Tarlac City with regards to their pet’s health and welfare and most especially to those that need medical attention.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
WHO MAY AVAIL:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Valid ID with address or Certificate of residency			Barangay
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSIN G TIME	PERSON RESPONSIBLE
1. Log-in the record book and undergo interview	1. Register and record owner and animal profile	None	1 minute	Vet Staff
2. Present the animal	2.1. Inspect the animal and conduct basic procedure to establish a tentative diagnosis	None	5 minutes	Veterinarian
	2.2. Provide appropriate medicine or intervention if available.		2 minutes	Veterinarian
3. Receive prescription and take- home instructions	3. Prescribe medicine and provide take-home instructions	None	2 minutes	Veterinarian
TOTAL			10 minutes

3.    Request for Mass Rabies Vaccination, Farm Visitation and Veterinary Field Support and Information Education Campaigns (field work)

Provide Veterinary support such as Mass Vaccinations, Deworming, Vitamin Supplementation, Farm Visits and Information Education Campaigns to Barangay level, and other public and private groups.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
Who may avail:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.Request Letter			Barangay, Group Representative
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit and present request letter	1.1. Accept and log-in the request	None	1 minutes	Vet Staff

2. Wait for schedule	2.1. Refer to the Veterinarian to assess available schedule and logistic support		2 minutes	Vet Staff
	2.2 Coordinate the available schedule to client		1 minute (schedule within 1 week)	Vet Staff
3. Assist in the activity	3. Conduct requested activity	None	60 minutes (as needed)	Veterinarian
TOTAL			64 minutes

4.    Spay and Neuter Program

Free surgical operation to render dogs and cats sterile and unable to reproduce. This program is to control stray animal population and adjunct to anti-rabies program in Tarlac City.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
WHO MAY AVAIL:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Valid ID with address or Certificate of residency			Barangay
CLIENT STEPS	AGENY ACTIONS	FEES TO BE PAID	PROCESSIN G TIME	PERSON RESPONSIBLE
1. Enlist and fill-up registration form	1. Check and verify the registration form	None	1 minute	Vet Staff
2. Wait and book for schedule	2. Refer to the veterinarian for schedule of spay and neuter activity	None	5 minutes	Veterinarian
3. Present the animal on schedule	3.Assess patient, administer anesthetics, conduct surgery	None	30 minutes	Veterinarian
4. Wait until the animal is spayed/neutered	4. Issue prescriptions and provide post-op instructions	None	5 minutes	Veterinarian
TOTAL			41 minutes

ANIMAL PRODUCTION SECTION

5.    Farmer Livestock School on Goat Enterprise Management

A 28-week long comprehensive training module on goat raising, production and enterprise building for progressive farmers in Tarlac City.

OFFICE:	City Veterinary Office
CLASSIFICATION:	Simple
TYPE OF TRANSACTI ON:	G2C – Government to Client
WHO MAY AVAIL:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Valid ID with address or Certificate of residency			Barangay
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Enlist and fill-up registration form	1.1. Check and verify the registration form	None	1 minute	Vet Staff
	1.2. Check available slot or schedule of FLS- GEM	None	3 minutes	Veterinarian
2. Attend the training course	2. Conduct FLS- GEM on a weekly basis	None	180 minutes *28 sessions	Veterinarian/ Trainor’s
3. Receive training completion certificate	3. Asses trainees and issue training completion certificate	None	5 minutes	Vet Staff
TOTAL

6.    Request for Livestock Production Training and Seminar

To provide technical trainings for our livestock and poultry farmers, to educate and help them enhance production performance and assist them on their farm concerns.

OFFICE:	City Veterinary Office
Classification	Simple
Type of transaction	G2C – Government to Client
WHO MAY AVAIL:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request Letter		Barangay, Group Representative

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit and present request letter	1.1. Accept and log-in the request	None	1 minutes	Vet Staff
2. Wait for schedule	2.1. Refer to the		2 minutes	Vet Staff
	Veterinarian to
	assess available
	schedule and
	logistic support
	2.2 Coordinate the		1 minute	Vet Staff
	available schedule		(schedule within
	to client		1 week)
3. Assist in the activity	3. Conduct Training/ Seminar	None	60 minutes (as needed)	Veterinarian
TOTAL			64 minutes

7.   Estrous Synchronization and Artificial Insemination Program

To provide breeding assistance to farmers using semen from genetically superior animals thus improving productivity and efficiency.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
WHO MAY AVAIL:	Tarlac City Citizens
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Valid ID with address or Certificate of residency			Barangay
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Enlist and fill-up registration form	1.1. Check and verify the registration form	None	1 minute	Vet Staff
	1.2. Check schedule of ES and AI activity	None	3 minutes	Vet Staff
2. Present the animal on schedule	2.1 Assess animal for ES or AI	None	10 minutes	AI Technician
	2.2 Perform ES or AI	AI Fee	10 minutes	AI Technician
TOTAL			24 minutes

MEAT INSPECTION SECTION

1.             Ante-mortem/Post-mortem Inspection

Ante-mortem inspection shall be conducted prior to slaughter to ensure the protection of consumers and slaughterhouse personnel from zoonotic and/or meat-borne diseases, ensure animal health by monitoring animal diseases and uphold animal welfare practices.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
WHO MAY AVAIL:	Slaughterhouse
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Veterinary Shipping Permit			Provincial Veterinary Office / Bureau of Animal Industry
2. Veterinary Health Certificate			Provincial Veterinary Office
3. Meat Transport Vehicle Registration			National Meat Inspection Service
4. Livestock Handler’s License			Bureau of Animal Industry
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present required shipping documents	1. Review shipping documents	None	1 minute	Meat Inspector
2. Unload and present animal for ante- mortem inspection	2. Receive animal for lair aging and perform ante- mortem inspection	AM fee	10 minutes	Meat Inspector
3. Present carcass for post- mortem inspection	3.1 Conduct post mortem inspection	PM fee	10 minutes	Meat Inspector
	3.2 Branding of carcass	None	1 minute	Meat Inspector
	3.3 Condemn carcass/ parts that failed inspection and issue Condemnation Slip	None	3 minutes	Meat Inspector
4. Receive MIC (meat inspection certificate	4. Issue MIC (meat inspection certificate)	None	1 minute	Meat Inspector
TOTAL			22 minutes

2.     Post-abattoir inspection

The inspection of carcass in the market shall be carried out systematically to ensure the detection and removal of unacceptable/hot meat in the market.

OFFICE:	City Veterinary Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C – Government to Client
WHO MAY AVAIL:	Market
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Meat Inspection Certificate (MIC)		City Veterinary Office

2.Certificatte of Meat Inspection (COMI)			National Meat Inspection Service
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present MIC/COMI	1. Review documents	None	1 minute	Meat Inspector
2. Present carcass	2. Inspect	None	5 minutes	Meat Inspector
and meat	carcass and
	meat
	2.1 Condemn
	carcass/parts
	that
	failed inspection and issue Condemnation Slip 2.3 Issue Notice of Violation	None	1 minute	Meat Inspector
TOTAL	6 minutes