The Tarlac City Tourism, Culture and Arts Office aims to advance the promotion of historical, cultural and natural tourism attractions in the city. It also aims to efficiently oversee tourism programs, come up with striking promotional and marketing materials to draw tourism investments and to put up additional tourism establishments and facilities that will provide the City Government with additional revenues.
Its mandated functions are:
Formulate policies, plans, programs and projects for the development of the tourism industry.
Facilitate the protection, maintenance and preservation of historical and natural assets, which are tourist attractions with the appropriate government agencies or with the private sector.
Design programs to encourage private sector investments as their participation in tourism projects.
Maintain statistical data of the tourism industry, such as Tourist Arrivals and such.
Coordinate with national agencies, non-government organizations in the
promotion of tourism-related activities within the city.
Enjoin and assist the City Government of Tarlac and attached agencies in inviting tourism investors and stakeholders in putting up tourism-related business in the city.
II. Vision
Optimize all available resources in the City of Tarlac to be recognized for its warm people, excellent service delivery, state of the art facilities, excellent amenities, well- preserved historical landmarks and majestically flaunted festivities.
III. Mission
To transform the City of Tarlac into a sought-after transient tourist destination with the following objectives:
To standardize and accredit all tourism-related business operating within the bounds of the city.
To continually create, develop, improve and upgrade tourist amenities and facilities.
To fast-track infrastructure development to spur tourism escalation.
To revitalize existing tourist spots.
To construct well-paved roads leading to tourist destinations.
To intensify tourism information campaigns/promotional materials and aggressively market tourism areas and potential tourism investment sites.
To conduct revenue-generating festivals.
IV. Service pledge
The TCTCAO pledge to be the arm of the city government in transforming the City of Tarlac into a sought- after and transient tourist destination. To faithfully comply with its mandate under RA 7160 in highlighting the city’s historical landmarks and diverse cultural richness by means of a vigorous information drive, to catch the attention and rouse the interest of tourists. Providing them with high quality and affordable services
coupled with warm and cordial personal attention via the frontline offerings of hotels, resorts, restaurants, malls, recreational facilities and basic transport.
1. REQUESTING FOR AN INTERVIEW
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for an interview related to Tourism of Tarlac City shall be dealt accordingly.
OFFICE:
Tarlac City Tourism, Culture and Arts Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Citizen
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Fully accomplished SRF
City Tourism Office
2. Set of questions (1 original copy and 1 photocopy)
Client/s inquiring for an interview
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Inquire for an interview and accomplish the service request form
1. Issue Service Request Form (SRF) to the client/s
None
5 minutes
Administrative Asst. City Tourism Office
2. Submit the filled- out service request form wait for the confirmed available schedule
2. Receive and review the filled-out service request form of the client/s
None
3 minutes
Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office
3. Wait for the confirmed available schedule
3. Set available schedule for the interview and notify the client/s of the availabl e schedul e
None
1 day
Sr. Tourism Opns. Officer/ City Tourism Officer City Tourism Office
TOTAL:
None
1 day and 8 minutes
2. REQUESTING FOR TOURIST ASSISTANCE (WALK IN)
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through walk-in.
OFFICE:
Tarlac City Tourism, Culture and Arts Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Citizen
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
1. Fully accomplished SRF
City Tourism Office
Request letter that includes of the following details: (1 original copy and 1 photocopy)Name of school/organization/tour providerNumber of pax/busesDate of tour
School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator)
CLIENT STEPS
AGENCY ACTIONS
FEESTO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
4. Inquire for tourist assistance and accomplish the Service Request Form with the attached letter
4. Issue Service Request Form (SRF) to the client/s
None
5 minutes
Administrative Asst. City Tourism Office
5. Submit the filled- out service request form
5. Receive and review the service request form of the client/s
None
3 minutes
Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office
6. Wait for the confirmed notification for the schedule of the tour proper if approved or disapproved
6. Endorse to the person in charge
None
3 minutes
Tourism Operations Officer/ City Tourism Office
7. Take appropriate action needed if approved
None
1 hour
Tourism Operations Officer/ City Tourism Office
TOTAL:
None
1 hour and 11 minutes
3. REQUESTING FOR TOURIST ASSISTANCE (E-MAIL)
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through e-mail.
OFFICE :
Tarlac City Tourism, Culture and Arts Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Citizen
WHO MAY AVAIL:
All
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Soft copy of request letter that includes of the following details:Name of school/organization/tour provider/Number of pax/busesDate of tour
School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator)
CLIENT STEPS
AGENCY ACTIONS
FEESTO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Inquire for tour booking through e- mail
1. Coordinate with the client and check the availability of the tour
None
10 minutes
Tourism Operations Officer City Tourism Office
2. Wait for the booking confirmatio n
2. Send a booking confirmation
None
1 hour
Tourism Operations Officer/ City Tourism Office
3. Receive and print out the booking confirmation and present it on the tour proper.
3. Prepare the necessary requirements needed for the tour
None
10 minutes
Tourism Operations Officer/ City Tourism Office
TOTAL:
None
1 hour and 20 minutes
FEEDBACK AND COMPLAINTS MECHANISM
Tarlac City Public Employment Service Office
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
In this period of the “new normal”, jobseekers and
Communications officers check and validate queries and questions of our job seekers and employers for time to time. Afterward, answers are immediately provided to the recipients.
How to file a complaint
People and companies can file a complaint by writing a “letter of complaint” and addressed to the PESO Manager.
How complaints are processed
If there are complaints, the Client Assistance Officer assess and validates them first before giving any feedback or assistance. Rest assured, all inquiries and complaints are carefully and thoughtfully handled.
CITY AGRICULTURIST OFFICE
In case of emergency, please contact the following:
Regular Feedback: A client or requesting party may opt to accomplish a feedback form, rating the quality, efficiency and timeliness of the service/s availed from 1 to 5, with 5 being the highest. He/she may also fill in the portion of the form dedicated for comments, suggestions, and/or recommendations. Urgent Feedback: A client may raise any issue, concern, clarification, correction on typographical error to the employee concerned for immediate action.
How feedbacks are processed
For regular feedback, a form may be filled-out and submitted through a drop box to be consolidated by the City Legal Office semi-annually for appropriate action. For urgent feedback, the concerned employee shall take any appropriate and necessary action on the document/service availed by the client.
The concerned employee or the client may raise the issue, concern or clarification to the immediate supervisor or head of the office for proper disposition and/or resolution.
How to file a complaint
A client or requesting party may file a complaint by sending an electronic mail (Gmail) or private message (Facebook page) or short message service/text message to the mobile number with the following details: Full Name of Client: Address: Contact Number/Details: Service Availed: Date and Time: Name of Employee: Details of Complaint:
Answer the client feedback form and drop it at the designated drop box in front of the City General Services Office Contact info: (045) 985-58-27/ cgtbac@gmail.com
How feedbacks is processed
Every Friday, a designated person opens the drop box and compiles and records all feedback submitted. Feedbacks requiring answers are forwarded to the relevant offices and they are required to answer within two (2) days from the receipt of the feedback. The answer is then relayed to the citizen. For inquiries and follow-ups, clients may contact at (045) 985-58-27
How complaints are processed.
The Complaints Officer opens the complaint box on a daily basis and evaluates each complaint. Upon, evaluation, the Complaint Officer shall start the investigation and forward the complaint to the relevant office for their explanation. The Complaint Officer will prepare a report after the investigation and shall submit it to the Head of Agency for appropriate action. The Complaint Officer will give the feedback to the client.
