I. Mission

To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City.

II. Vision

Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development.

III.      Services

1. REQUEST FOR PHOTOS OR VIDEOS

OFFICE	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C/G2G
WHO MAY AVAIL	Public
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Request letter			N/A
2. USB or any external drive or storage			N/A
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSNG TIME	PERSON RESPONSIBLE
1. Request letter to be submitted to Office’s Administrative Staff	Request letter to be stamped as received		None	5 mins.	Sherwin David Job order Employee
	Letter     to     be approved        by Department Head	None		5 mins.	Maureen I. Clemente City Information Officer
	Upon approval, endorsement to file administrator	None		15-30 mins.	Dexter De Vera Administrative Officer I
2. Requester to provide USB or any external drive or storage	File administrator to receive USB or any external drive or storage	None		1-2 mins	Dexter De Vera Administrative Officer I
	File administrator to transfer files	None		10-15 mins.	Dexter De Vera Administrative Officer I
END OF TRANSACTION

2.   REQUEST FOR AUDIO-VISUAL PRESENTATION

OFFICE	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2G
WHO MAY AVAIL	City Government Employees
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Request letter		N/A
2. USB or any external drive or storage		N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSNG TIME	PERSON RESPONSIBLE

1. Request letter to be	Request letter		None	5 mins.	Sherwin
submitted to Office’s	to be stamped				David
Administrative Staff	as received				Job order
					Employee
	Letter to	be	None	5 mins.	Maureen I.
	approved	by			Clemente
	Department				City Information
	Head				Officer
	Upon approval, endorsement to script writer and researcher		None	20-30 mins.	Renato Silvestre Jr. Administrative Officer II   Dexter De Vera Administrative Officer I
					Jolina Arzaga Casual Employee
					Alyssa Miranda Casual Employee
					Pauline Lampa Job Order Employee
	Endorsement		None	10-15 mins.	Renato
	of    script	for			Silvestre Jr.
	voice over				Administrative
					Officer II
					Dexter    De Vera Administrative Officer I

				Jolina Arzaga Casual Employee
				Alyssa Miranda Casual Employee

				Pauline Lampa Job Order Employee
	Endorseme nt to editor	None	30 mins.	John Calvin Manaloto Job Order Employee
				Jireh Corpuz Job Order Employee
2.      Requester     to	File	None	1-2 mins	Dexter    De
provide USB or any	administrator			Vera
external     drive     or	to       receive			Administrative
storage	USB or  any			Officer I
	external drive
	or storage
	File	None	10-15 mins.	Dexter    De
	administrator			Vera
	to transfer files			Administrative
				Officer I
END OF TRANSACTION

• REQUEST FOR ACTION ON COMPLAINTS

OFFICE	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C/G2G
WHO MAY AVAIL	Public
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Complaint sent via Official Facebook page or E-mail		N/A
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSNG TIME	PERSON RESPONSIBLE
1. Client to send complaint             via official Facebook page or E-mail	Respond acknowledgin g the receipt of the complaint	None	5 mins.	Renato Silvestre Jr. Administrati ve Officer II   Dexter De Vera Administrativ e Officer I

				Enrico Rafael Divino Administrativ e Aid VI
				Jolina Arzaga Casual Employee
				Alyssa Miranda Casual Employee
				Pauline Lampa Job Order Employee
	Referral of the complaint to the City Administrator’s Office	None	5-10 mins.	Sherwin David Job order Employee
	Communicate status of the complaint upon receipt of report from the concerned department	None	5-10 mins.	Renato Silvestre Jr. Administrati ve Officer II   Dexter De Vera Administrativ e Officer I
				Enrico Rafael Divino Administrativ e Aid VI
				Jolina Arzaga Casual Employee
				Alyssa Miranda Casual Employee

				Pauline Lampa Job          Order Employee
END OF TRANSACTION