I.             Mandate:

The City Environment and Natural Resources Office (CENRO), is the primary agency responsible for conservation, management, development and proper use of the city’s environment and natural resources, specifically grazing lands, mineral resources, including these in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Tarlaqueños.

II.           Vision:

A clean and healthy environment in Tarlac City where people can live safely.

III.          Mission:

To sustain a clean and healthy environment, to protect and conserve our natural resources with the support of the people.

IV.         Service pledge:

We pledge to achieve quality environment and sustainable natural resources through good governance and high degree of professionalism, in consideration of the requirements of our stakeholders and in accordance with pertinent laws, rules and regulations.

LIST OF SERVICES
  1. Complaints re: Environmental Pollution the contamination of the physical and biological components of the earth/atmosphere system to such an extent that normal environmental processes are adversely affected
OFFICE:CENRO
CLASSIFICATION :Highly Technical
TYPE OF TRANSACTION:G2C- Government to Citizen; Government to Government
WHO MAY AVAIL:Citizens of Tarlac City
CHECKLIST REQUIREMENTSWHERE TO SECURE
Letter of complaints/requestComplainant
social media via Facebook PageFacebook page
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
A. PIGGERY, POULTRY
1.     Provide information regarding the piggery/poultry1.1 Receive letter of complaintNONE    15 minutes    Administrative Aide III
1.2 Schedule an ocular inspectionNONE  20 minutes  OIC-CENRO
  1.3 Actual Joint Inspection  NONE    1 dayOIC-CENRO, Environmental Management Specialist I
1.4 Preparation of Joint Inspection ReportNONE  3 hoursOIC-CENRO, Administrative Aide III
1.5 Submission of Inspection Report to concern department/officesNONE    25 minutes    Administrative Aide III
B. QUARRY
  1. Provide information/details regarding the quarry1.1Receiving of:   Letter of complaint/reques t  NONE15 minutesAdministrative Aide III
   1.2 Call of complaint/request    NONE    20 minutesOIC-CENRO, Environmental Management Specialist I
 1.3 Schedule an Ocular InspectionNONE  20 minutes  OIC-CENRO
  1.4Actual Ocular Inspection    1 dayOIC-CENRO, Environmental Management Specialist I
   1.5 Preparation of Inspection Report   2 hoursOIC-CENRO, Administrative Aide III
1.6 Submission of Inspection Report/recomme ndations  25 minutes  Administrative Aide III
C. DUMPSITE
  1. Provide information/details regarding the quarry complaint1.1 Receiving of: Letter of complaint            NONE15 minutes  Administrative Aide III
  1.2 Call of complaint    20 minutesOIC-CENRO, Environmental Management Specialist I
1.3 Schedule an Ocular Inspection  20 minutes  OIC-CENRO
1.4 Actual Ocular Inspection    1 dayOIC-CENRO, Environmental Management Specialist I
   1.5 Preparation of Inspection Report        NONE  2 hoursOIC-CENRO, Administrative Aide III
 1.6 Submission of Inspection Report/recomme ndations  25 minutes  Administrative Aide III
D. OPEN BURNING
1. Provide information/details regarding the complaint1. Receiving of:      City Ordinance No. 012-09 Section 8-b, The open burning of solid waste (Php300.00 or one (1) day Community Service)  
   a. Letter of complaint  15 minutesAdministrative Aide III
     b. Call of complaint    20 minutesOIC-CENRO, Environmental Specialist I
 1.1 Schedule an ocular inspection  25 minutes  OIC-CENRO
 1.2 Actual/Ocular Inspection  1 dayOIC-CENRO, Environmental Specialist I
 1.3 Preparation of Inspection Report   2 hoursOIC-CENRO, Administrative Aide III
 1.4 Submission of Inspection Report/recommendati ons  25 minutes  Administrative Aide III

2.  Issuance of Tree Cutting Clearance

The issuance of Mayor’s Clearance to cut tree/s is in compliance to DENR mandate towards tree preservation and conservation.

OFFICE:CENRO
CLASSIFICATIONComplex
TYPE OF TRANSACTION:G2C-Government to Citizen
WHO MAY AVAIL:Citizens of Tarlac City
CHECKLIST REQUIREMENTSWHERE TO SECURE
Barangay Certification of No ObjectionWithin your Barangay
Letter of RequestClient
Pictures of Trees to be cutClient
Land Title/Deed of SaleOwner of Land
Sketch of LocationClient
Contact NumberClient
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Bring your request letter to CENRO1. Receive letter of request      Donation of seedlings according to Memorandu m Circular No.2012-02 “Uniform replacement ratio for cut or relocated trees”    10 minutes  Administrative Aide III
1.1 Schedule an Inspection  20 minutes  OIC-CENRO
1.2 Actual Inspection      1 dayOIC-CENRO, Environmental Management Specialist I
1.3 Preparation of Inspection Report and Clearance    25 minutesOIC-CENRO, Administrative Aide III
1.4 Submission of Inspection Report/recomme ndations    20 minutes  Administrative Aide III

3.  Issuance of Tree Planting Certificate

Tree planting as a prerequisite to getting a marriage license is contained in an ordinance adopted by the municipal council3. Issuance of Tree Planting Certificate

OFFICE:CENRO
CLASSIFICATION:Simple
TYPE OF TRANSACTION:G2C-Government to Citizen
WHO MAY AVAIL:Citizens of Tarlac City
CHECKLIST REQUIREMENTSWHERE TO SECURE
Notice of Application of MarriageLocal Civil Registrar
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Bring your Notice of Application of Marriage to CENRO1. Review the Notice      Donation of 2 seedlings      5 minutes    Administrative Aide III
1.1 Prepare Tree Planting Certificate  5 minutesAdministrative Aide III
1.2 Issue to client  2 minutesAdministrative Aide III

4.  Issuance of Environmental Compliance Certificate

The Environmental Compliance Certificate or ECC refers to the document issued by the DENR-EMB that allows a proposed project to proceed to the next stage of project planning, which is the acquisition of approvals from other government agencies and LGUs, after which the project can start implementation.

OFFICE:CENRO
CLASSIFICATION:Complex
TYPE OF TRANSACTION:G2B-Government to Business
WHO MAY AVAIL:Business Owners
CHECKLIST REQUIREMENTSWHERE TO SECURE
1. Pictures of trash cans in business establishment1. Client/establishment
2. ECC from DENR if poultry, piggery, hospitals, funeral parlor2. DENR
3. Service provider/hauler3. Client/establishment
4. Picture of placenta pit for birthing station/center4. Client/establishment
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Bring all your requirements to CENRO1. Review and receive all the requirements  NONE  10 minutes  Administrative Aide III
 1.1 Prepare ECC  1 dayAdministrative Aide III
 1.2 Issue ECC if signed  6 minutesAdministrative Aide III