I. MANDATE
“Carry out emergency measures as may be necessary during and in the aftermath of man-made and natural disasters and calamities.”
II. VISION
“A center for excellence in Disaster Management, quick response, and recovery.”
III. MISSION
“To make Tarlac City, a Disaster Resilient City.”
IV. ORGANIZATION OUTCOME
“To be at the frontline of emergency measures in the aftermath of disasters to ensure the general welfare of its constituent
- EMERGENCY RESPONSE (24/7)
Provision of immediate response to any untoward incident reported or monitored and providing first aid and if necessary, transfer to the hospital or nearest health facility.
| OFFICE: | CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE | |||
| Classification: | SIMPLE | |||
| Type of Transaction: | G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT | |||
| Who may avail: | ALL | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| None | None | |||
| CLIENT STEPS | UNIT ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Report to CDRRMO of Tarlac any untoward incident, vehicular accident, or request for medical assistance. | 1.1 Gather vital information: Exact locationKind of accidentnumber of victims identified on the scene.Extent of injury | None | 2 minutes | Emergency Response Dispatcher |
| e. Name of the caller advises the caller afterward not to leave the victim until the team arrives. | ||||
| 1.2 With regards to requesting medical assistance, gather vital information: Exact location of the patient.Present health condition of the patient.Name and relation of the caller to the patient. Advice the caller afterward to monitor the patient while waiting for the team to arrive. | None | 2 minutes | Emergency Response Dispatcher | |
| 1.3 Alert the Team on duty about the situation from the call and dispatch the team. | None | 2 minutes | Emergency Response Dispatcher | |
| 1.4 Inform other agencies: PNPBFPBarangay Officials | None | 2 minutes | Dispatcher |
| 1.5 Upon arrival at the scene, the Team Leader acts as the Incident Commander doing the following task: Survey the scene.Identification of the victims. Update the Dispatcher of the whereabouts of the responding team, commands the team, maintain communication with the dispatcher. | None | As Soon As Possible | Emergency Response Team Leader on duty | |
| 1.6 Provide necessary care from the site to the hospital. Identifies key actions to preserve the life of the victim, conduct a thorough assessment of the victim/s. endorse the victim/s to the physician or nurse on duty at the hospital. | None | As Soon As Possible | Emergency Medical Technician (EMT) | |
| 1.7 Drives the ambulance safely, Inform the dispatcher of the time of arrival to the scene, parks the ambulance safely, | None | As Soon As Possible | Emergency Medical Technician (EMT) Driver |
| and disinfects the ambulance after the operation. | ||||
| 1.8 Dispenses | None | 5 minutes | Emergency | |
| medical supplies | Response Team | |||
| and equipment | on Duty / | |||
| needed or | Logistics | |||
| requested by the | ||||
| Team, make sure | ||||
| that the equipment | ||||
| and supplies are | ||||
| completed on or | ||||
| before the Team | ||||
| duty. | ||||
| Total | None |
2. NON-EMERGENCY CALL
Requesting for ANGEL CASKET
| OFFICE: | CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE | |||
| CLASSIFICATION: | SIMPLE | |||
| TYPE OF TRANSACTION: | G2C GOVERNMENT TO CITIZEN | |||
| CHECKLIST FOR REQUIREMENTS | WHERE TO SECURE | |||
| None | None | |||
| CLIENT STEPS | UNIT ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Call Aksyon | 1.1 The Dispatcher will gather basic information such as: Name of CallerName of the deceased person.Age of the decease.Relationship to the decease.Complete AddressSize (Length and Width) in centimeter. (Measurement must be given by the Funeral Service Staff.) | None | 3 minutes | Emergency |
| Anghel Hotline | Response | |||
| at the following | Dispatcher | |||
| numbers. | ||||
| Landline: (045) | ||||
| 470 | ||||
| 8647 | ||||
| Smart: | ||||
| 09219300047 | ||||
| 1.2 Delivery of Casket to caller’s preferred | None | 2 hours | Tarlac CDRRMO Support Team | |
| Funeral Service. | ||||
| TOTAL | None | 2 hours and 3 minutes |
3. REQUEST FOR CAPACITY DEVELOPMENT (TRAININGS, SEMINARS AND DRILLS)
Request for Training, Seminars, and Drills
| OFFICE: | CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE | |||
| CLASSIFICATION: | SIMPLE | |||
| TYPE OF TRANSACTION: | G2C GOVERNMENT TO CITIZEN, G2G GOVERNMENT TO GOVERNMENT | |||
| CHECKLIST FOR REQUIREMENTS | WHERE TO SECURE | |||
| None | None | |||
| CLIENT STEPS | UNIT ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Make a letter request addressed to the Mayor’s Office and/or CDRRMO Head of Office and have its hard copy received. | CDRRMO Head reacts on the request upon the availability of schedule | None | 5 minutes | Julsvern A. Santos, DRRMO Admin Staff |
| None | Kristine Margie P. Florendo DRRMO Admin Staff | |||
| 2. Send the request letter thru CDRRMO email: tarlaccdrrmo@gmail.c om | 3 minutes | |||
| 1 day | ||||
| TOTAL | None | 1 hour 8 minutes | ||
