- MANDATE:
As an implementing arm on Civil Registration in Tarlac City, the City Civil Registry Office is mandated to carry out the continuous, permanent and compulsory recording of vital events occurring in the life of an individual such as birth, marriage and death, as well as all court decrees and legal instruments affecting his civil status in appropriate registers as mandated by RA No. 3753, the Civil Registry Law, and other laws enacted for the said purpose.
- VISION:
An office dedicated towards the promotion and development of a more responsive, accurate and comprehensive civil registration system in the city, with the acquisition of modern equipment and facilities and adoption of improved system and procedures that will lead into a more efficient and effective delivery of services to the people.
- MISSION:
An Office responsive, accurate & comprehensive in performing the civil registration system thru a systematic archiving and retrieval of records and registrable documents.
- SERVICE PLEDGE:
CCRO pledge to conceptualize and develop plans and ideas that will lead to a more improved civil registration program in the city; to maintain a systematic archiving and retrieval of records and other registrable documents; to provide timely and accurate information and reports to the Office of the Civil Registrar General; to issue certificates timely and accurate to the clients; and to provide the clientele with friendly, prompt and efficient and courteous service at all times.
LIST OF SERVICES
REGISTRABLE DOCUMENTS
Registration of Live Birth
Timely/Regular Registration
RA 9255 Use of the Surname of the Father
(unmarried parents)
Legitimation Thru Subsequent Marriage
Registration of Death
Timely/Regular Registration
Registration of Marriage
Issuance of Marriage License
Timely/Regular Registration
Delayed Registration of Birth/Death/Marriage
Foundlings/Abandoned Children
Certifications
Issuance of Certified True Copy of
Birth/Death/Marriage Record
Issuance of Certified Photocopy of
Birth/Death/Marriage Record
Supplemental Report
QUASI-JUDICIAL SERVICES
Change of First Name, Correction of Clerical Errors
(RA 9048), and Correction of Errors in Gender, Day and
Month in the Date of Birth (RA 10172)
COURT DECREES/LEGAL INSTRUMENTS
Registration of Court Decree/Legal Instrument
Schedule of Fees
REGISTRABLE DOCUMENTS
- Registration of Live Birth
- Timely/ Regular Registration
The birth of a child, being a vital event for a person, must be registered within 30 days from the time of birth at the office of the Civil Registrar of the city/municipality where the birth occurred.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Simple | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Mother or Father of the Child | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife 2. Cedula of informant | Hospital/Birthing Clinic City Treasury Office | |||
| 2.Marriage Certificate of parents | Personal Copy/ CCRO | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) | Review the requirements submitted and issue payment order | 5 minutes | Rhoda P. Reyes, CMD I Window C Ana Marie Y. Dabu, Admin Aide II Window A | |
| Pay prescribed Fee at Window H (Business One Stop Shop/BPLD) | Receive payment and issue official receipt | 10.00 Registration Fee | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window A/C | Attach the OR to the COLB and submit to the CCR for review and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) | 20 minutes | Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II CCR Armin Leonardo F. Ibarra Pearl Leah A. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III | |
| Claim the registered document from Window D | Record and release the registered document | 2 minutes | Susan B. Lachica, Admin Aide III | |
| TOTAL 10.00 | 30 minutes | |||
- RA 9255: Use of the Surname of the Father for Unmarried Parents
RA 9255 provides that “illegitimate children may use the surname of their father if their filiation has been expressly recognized by their father through the record of birth appearing in the civil register, or when an admission in a public document or private handwritten instrument is made by the father”.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C) | |||
| WHO MAY AVAIL | Both parents of the child | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| 1.Certificate of Live Birth (COLB) duly signed by the attending physician or midwife | Hospital/Birthing Clinic | |||
| Affidavit of Acknowledgement/Paternity signed by the father and mother at the back portion of the COLB | City Legal Office or any Law Firm | |||
| Affidavit to Use the Surname of the Father (AUSF) | ||||
| Valid IDs of parents Cedula of parents | City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) | Review the requirements submitted and issue payment order | 5 minutes | Rhoda P. Reyes, CMD I Window A Ana Marie Y. Dabu, Admin Aide II Window C | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | 300.00 ACK 300.00 AUSF 10.00 Registration Fee | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window A/C | Receive the OR; type entries needed in COLB; Issue Certificate of Registration of AUSF; attach all documents to the COLB and submit to the CCR for review/interview and approval. CCR affixes signature. Assign a registry number to the COLB and submit to the releasing window (Window D) | 30 minutes | Rhoda P. Reyes, Admin Aide VI Ana Marie Y. Dabu, Admin Aide II Chona Gamboa, Admin Aide III CCR Armin Leonardo F. Ibarra Pearl Leah A. Baquiran, Admin Asst. III/Zyra Villanueva, Admin Aide III | |
| Claim the registered document from Window D | Record and release the registered document | 2 minutes | Susan B. Lachica, Admin Aide III | |
| TOTAL 610.00 | 40 minutes | |||
- Legitimation Thru Subsequent Marriage of Parents
The father and mother of the child who will apply for legitimation must appear personally at the office of the City Civil Registrar and submit their Marriage Certificate and the original copy of Live Birth of the Child.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Father/Mother/Document Owner (if of age) | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Affidavit of Acknowledgement/Admission of Paternity (Certified Photocopy/Xerox Copy) | City Legal Office or any Law Firm | |||
| Joint affidavit of legitimation (Parents) | ||||
| Certification of registration of legal instrument (Affidavit of Legitimation) | ||||
| Certified true copy of birth certificate with remarks/annotation based on the legitimation by subsequent marriage. Cedula of parents Other supporting documents may be required after the evaluation of the presented documents | CCRO City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) | Review the requirements submitted and issue payment order | 5 minutes | Rhoda P. Reyes, CMD I Window C Ana Marie Y. Dabu, Admin Aide II Window A | |
| Pay prescribed Fee at Window H (Business One Stop Shop/BPLD) | Receive payment and issue official receipt | 300.00 Legitimation Fee 200.00 Endorsement Fee 120.00 Cert. of Legitimation | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window A/C | Attach OR to documents Assign registry number to the Affidavit of Legitimation and enter/record it in the logbook for Legal Instruments Issue a Certificate of Registration for the Affidavit of Legitimation, make the amendments/ annotations in the Register of Births and prepare endorsement letter to PSA Review and sign the amended COLB, Certificate of Registration and endorsement letter Advice client to mail the documents, how and when to claim them. | 40 minutes to 1 hour | Rhoda P. Reyes, CMD I Ana Marie Y. Dabu, Admin Aide II CCR Armin Leonardo F. Ibarra Ana Marie Y. Dabu, Admin Aide II | |
| Claim the registered document from Window D | Record and release the registered document | 2 minutes | Susan B. Lachica, Admin Aide III | |
| TOTAL 620.00 | Up to 1 hr, 30 mins | |||
- Registration of Death
- Timely/Regular Registration
The death of a person must be registered within the 30 day reglementary period at the Office of the City Civil Registrar.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Simple | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Nearest kin of the deceased | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Certificate of Death (Form 103) if person died in a hospital/clinic | Hospital or City Health Unit City Treasury Office | |||
| Certificate of Fetal Death (Form 103A) if fetus died in a hospital Cedula of informant | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C (Window A for Senior Citizens/ PWD/Pregnant Women) | Review the requirements submitted and issue payment order | 5 minutes | Rhoda P. Reyes, CMD I Window C Ana Marie Y. Dabu, Admin Aide II Window A | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | 150.00 Burial Permit Fee | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window A/C | Attach the OR to the COD and submit to the CCR for review and approval. CCR affixes signature. Assign a registry number to the COD and submit to the releasing window (Window D) | 20 minutes | Rhoda P. Reyes, CMD I Ana Marie Y. Dabu, Admin Aide II CCR Armin Leonardo F. Ibarra Janet V. Paez, Registration Officer II | |
| Claim the registered document from Window D | Record and release the registered document | 2 minutes | Susan B. Lachica, Admin Aide III | |
| TOTAL 150.00 | 30 minutes | |||
- Registration of Marriage
- Issuance of Marriage License
Before getting married each of the contracting parties must file separate sworn applications for Marriage License with the proper local civil registrar of the place where either or both of the contracting parties reside. Marriage licenses are valid in any part of the Philippines for a period of 120 days from the date of issue. They are deemed automatically cancelled if the contracting parties have not yet gotten married within this period.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Both groom and bride | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| CENOMAR (Certificate of No Marriage) | PSA | |||
| Certificate of Tree Seedling Donation | CENRO | |||
| Certificate of attendance to a Pre-Marriage | POPCOM | |||
| Birth Certificate of Applicants | CCRO/PSA | |||
| Residence Certificate (Cedula) of Applicants | Business One Stop shop- City Treasury Office | |||
| If one of the applicants is not a Filipino Citizen: Original Copy of Certificate of Legal Capacity to Contract Marriage and Photocopy of passport Cedula of couple | Concerned Foreign Embassy situated in the Phils. City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Present requirements for compliance at Window G | Review the requirements submitted and issue payment order | 5 minutes | Reliza Ocampo, Admin Aide III | |
| Pay prescribed Fee at Window H (Business One Stop Shop- city Treasury Office | Receive payment and issue official receipt | 150.00 Application for Marriage License 200.00 Marriage License Fee 400.00 Solemnization Fee 100.00 PMOC 50.00 per head Sponsor’s Fee 500.00 Affidavit of Legal Capacity to contract Marriage (for foreigners) | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window G | Interview the applicants Record the transaction in the logbook and advise client to return after 10 days for mandatory posting period prior to release of Marriage License. Signing of ML | 10 days posting | Relia Ocampo, Admin Aide III CCR Armin Leonardo F. Iabarra CCR Armin Leonardo F. Ibarra | |
| Claim the registered document from Window G | Record and release the registered document | 2 minutes | Reliza Ocampo, Admin Aide IIII | |
| TOTAL 850.00 | 8 Minutes & 10 days posting period | |||
- Registration of Marriage Certificate
For ordinary marriages, the time for submission of the Certificate of Marriage is 15 days following the solemnization of marriage. For marriages exempt from the license requirement, the prescribed period is 30 days.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Simple | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Both groom and bride | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Marriage Contract (Form 97) | Solemnizing Officer | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit 4 copies of Form 97 for registration of marriage to Window G | Review the requirements submitted Submit to the CCR for review and approval. CCR affixes signature. Assign a registry number to the document and submit to the releasing window (Window D) | 20 minutes | Reliza Ocampo, Admin Aide III CCR Armin Leonardo F. Ibarra | |
| Claim the registered document from Window G | Record and release the registered document | 2 minutes | Reliza Ocampo, Admin Aide IIII | |
| TOTAL 0.00 | 22 minutes | |||
- Delayed Registration of Birth/Marriage/Death
In cases where births, marriages, and death were not registered and/or reported on time, it shall be the responsibility of the person concerned or their nearest relatives to file the necessary registration. Out-of-Town Registration shall also be reported and filed in the hometown of the concerned person, pursuant to Rule 20 of Administrative Order No.1 Series of 1993.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Mother/Father (Birth), Nearest kin (Death), Bride/Groom (Marriage) | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Delayed Registration of Births Negative Certification from Philippine Statistics Authority (PSA) Baptismal CertificateJoint Birth AffidavitSchool Records (where the date & place of birth are indicated)Voter’s registration RecordsOther supporting documents as may be required Delayed Registration of Death Negative Certification from PSACertificate from the barangay to confirm the death (for house deaths)Joint Death AffidavitPicture of TombstonePicture of the tomb of the deceasedCertificate from the Funeral ParlorOther supporting documents as maybe required Delayed Registration of Marriage Negative certification from PSAAffidavit of Delayed RegistrationJoint Marriage Affidavit of Two Disinterested PersonsCertificate form church, judge or any other institution where the event occurredBirth Certificates of at least 2 children where the date & place of marriage are indicatedOther supporting documents as may be required Cedula of informant | PSA Church City Legal Office or any Law Firm School attended COMELEC PSA Barangay Hall City Legal Office/Law Firm Cemetery Funeral Service PSA City Legal Office/Law Firm Solemnizing Officer LCR City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C or Window A for birth/death Window H for Marriage | Accept and review requirements and issue payment order form | 10-20 mins (plus 10 days posting period) | Rhoda P. Reyes, CMD I Window C Reliza Ocampo, Admin Aide III Window H Ana Marie Dabu, Admin Aide II Window A | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | 210.00 (regular) 610.00 (for birth certificates with unmarried parents) additional fees may apply | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window C/G | Attach the O.R. to documents and instruct client to return after 10 days for the mandatory posting requirement and forward the document to CCR for signature and approval on the 10th day. | 10 days | Rhoda P. Reyes, ana Marie Dabu, Reliza Ocampo CCR Armin Leonardo F. Ibarra | |
| Evaluate and review the documents and interview the registrant. Signing of the documents. Prepare/assign registry number to the document | 10 mins 2 mins 2 mins | Rhoda P. Reyes, Pearl Leah Baquiran, Reliza Ocampo, Janet Paez, and CCR Armin Leonardo F. Ibarra Rhoda P. Reyes, Pearl Leah Baquiran, Reliza Ocampo, Janet Paez | ||
| Claim registered document from Window D | Record and release the document | 2 mins | Susan B. Lachica, Admin Aide III | |
| TOTAL 210.00 (regular) 610.00 (unmarried) | 10 days, 36 mins | |||
- Foundlings/Abandoned Children (Delayed Registration
Registration of the foundling in the Office of the Civil Registrar of the city/municipal where the child was found shall be made by the finder/charitable institution within thirty (30) days from the date of finding/commitment of the child. Any report made after the 30-day period shall be considered late, and the concerned party shall be required to state in a sworn statement the circumstances that caused the late reporting to the civil registrar.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Finders of child/Concerned Social Welfare or Charitable Institution | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Certification issued by the concerned Barangay Chairman | Barangay Hall | |||
| Police Blotter/report | PNP | |||
| Affidavit of Finder | City Legal Officer | |||
| Certification from CSWD | CSWD | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit requirements to Window C | Accept and review requirements | 5 mins | Rhoda P. Reyes, Admin Aide VI | |
| Process the documents and submit to the CCR for approval and signature Mandatory Posting Period (for delayed registration) | 10-15 mins 10 days | Pearl Leah Baquiran, Admin Asst. II CCR Armin Leonardo F. Ibarra | ||
| Record and release the Foundling Certificate | 2 mins | Pearl Leah Baquiran, Admin Asst. II | ||
| TOTAL 0.00 | 10 days & 22 mins | |||
- Certifications
- Issuance of Certified True Copy of Birth/Marriage/Death Record
Civil Registry documents such as birth, marriage and death certificates maybe availed by securing a certified transcript from the City Civil Registry Office and upon payment of the prescribed fees and after thorough verification.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Simple | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Mother/father of child/Nearest kin; Authorized Representative | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Filled-out request form | CCRO | |||
| Valid ID Cedula | City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Proceed to Window B and duly accomplished request form | Assess the filled-out form and issue a Payment Order | 5 mins | Marlene C. Flores, Admin Aide II | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | 80.00 for Record’s Purposes 120.00 for Travel Abroad | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window B | Record data, inform the client to wait and forward request form to verifier Verify and prepare requested document and forward to the City Civil Registrar. Review, approve/disapprove and sign the document | One (1) day subject to manual verification from the archives; clients are advised to return the next working day | Marlene C. Flores, Admin Aide II Verifiers: Larry Lobo, Admin Aide IV/Gilbert Flores, Admin Aide II/Mercenario Ferrer, Admin Aide, clendione Canale, Admin Aide IV CCR Armin Leonardo Ibarra | |
| Claim the requested document from Window D | Release the requested document | 2 mins | Susan B. Lachica, Admin Aide III | |
| TOTAL 80.00 (Record) 120.00 (for Travel) | 1 hr, 10mins | |||
- Issuance of Certified Photocopy of Birth/Marriage/Death Record
The copy of Birth/Death/Marriage Certificate presented is certified in the City civil Registrar after thorough verification.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Simple | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Mother/father of child/Nearest kin; Authorized Representative | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Photocopy of the document to be certified | CCRO | |||
| Valid ID Cedula | BPLD | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Proceed to Window B and duly accomplished request form | Examine the photocopy of the document and issue a Payment Order | 5 mins | Marlene C. Flores, Admin Aide II | |
| Pay prescribed Fee at Window H (Business One Stop Shop/City Treasury Office) | Receive payment and issue official receipt | 50.00 for every duly certified photocopy | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window B | Forward the document to verifier Verify and prepare requested document and forward to the City Civil Registrar. Review, approve/disapprove and sign the document | 1 hour | Marlene C. Flores, Admin Aide II Verifiers: Larry Lobo, Admin Aide IV/Gilbert Flores, Admin Aide III/Mercenario Ferrer, Admin Aide II, Clendione Canale, Admin Aide IV CCR Armin Leonardo Ibarra | |
| Claim the requested document from Window D | Release the requested document | 2 mins | Susan B. Lachica, Admin Aide III | |
| TOTAL 50.00/page | 1 hr, 10mins | |||
- Supplemental Report
The registrant may apply for Supplemental Report in cases wherein some important data/entries such as date of birth/death/marriage, names of parents etc., are lacking in the documents issued by the PSA (NSO) certification.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Complex | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Mother/father of child/Nearest kin; Authorized Representative | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Authenticated document issued by the PSA | PSA | |||
| Affidavit of Supplemental report duly signed by the affiant | City Legal Office or other Law Firms | |||
| Baptismal certificate | Church | |||
| School Record (Where the date and place of Birth are indicated) | School attended | |||
| Voter’s Registration Record | COMELEC | |||
| Medical Certificate (in case of missing entry in Gender) | City Health Office | |||
| Other supporting documents as may be required Cedula | City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Present the supporting documents for Supplemental Report at Window A | Accept and evaluate the documents for approval and issue payment order form | 10 mins | Ana Marie Dabu, Admin Aide II | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | 200.00 Supplemental Report 200.00 Endorsement fee | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window B | Prepare the certifications and transmittals necessary for the supplemental report. Review, approve and sign the documents. | 1 hour | Ana Marie Dabu, Admin Aide II CCR Armin Leonardo Ibarra | |
| Claim the requested document from Window D | Release the requested document | 2 mins | Susan B. Lachica, Admin Aide III | |
| TOTAL 200.00 (endo) 200.00 (supp) | 1 hr, 15 mins | |||
QUASI-JUDICIAL
- Change of First Name; Correction of Clerical Error (CCE: RA 9048); CCE in Gender, Day and Month in the Date of Birth (RA 10172)
Republic Act No. 9048 and Republic Act No. 10172 authorize the City or Municipal Civil registrar or the Consul General to correct a clerical or typographical error in an error in an entry and/or change the first name or nickname, correction on gender and day and month in the date of birth in the civil registry without need of a judicial order.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||
| CLASSIFICATION | Highly Technical | |||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||
| WHO MAY AVAIL | Document owner or authorized representative | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| PSA Authenticated copy of the document to be corrected | PSA | |||
| Marriage Contract of Petitioner/Parents | CCRO | |||
| Baptismal certificate | Church | |||
| School Record (Where the date and place of Birth are indicated) | School attended | |||
| Voter’s Registration Record | COMELEC | |||
| Medical Certificate (in case of correction of entry in Gender) | Physician | |||
| Other supporting documents as may be depending on the nature of the entries to be corrected | ||||
| Cedula | City Treasury Office | |||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Present the documents for Supplemental Report at Window F | Accept and evaluate the documents for approval and issue payment order form | 10 mins | Yolanda Lacsina, Reg Officer III | |
| Pay prescribed Fee at Window H (Business One Stop Shop-City Treasury Office) | Receive payment and issue official receipt | CCE 1,000 Filing Fee CFN 3,000 Filing Fee RA 10172 3,000 Filing Fee Publication fee varies as per provincial rates | 3 minutes | Fortunata M. Sanchez, RCO II |
| Present OR back to Window B | Prepare the petition forms, certifications and transmittals Review, approve and sign the documents. | Approximately one (1) month period to include the mandatory 10-day posting period for CCE/CFN, Gender and Date of birth under RA 9048/RA 10172 And 2 consecutive weeks newspaper publication | Yolanda Lacsina, Reg Officer III and CCR Armin Leonardo Ibarra | |
| Claim the requested document from Window F | Release the requested document | 2 mins | Yolanda Lacsina, Reg Officer III | |
| TOTAL 1,000 (CCE) 3,000(CFN/RA10172) | Approximately a month | |||
COURT DECREE/LEGAL INSTRUMENT
- Court Decree/Annotation/Legal Instruments
Court Decision and Certificate of Finality by the court are registered within 30 days of issuance. All decisions affecting the civil status/documents issued in the Regional Trial Court Branches in Tarlac City should be registered at the Tarlac City Civil Registry Office.
Annotations are made pursuant to court decrees.
Legal Instruments such as Pre-Nuptial Agreement, Affidavit of Re-Appearance, Acquisition of Citizenship, Marriage Settlements, etc. are likewise registered if executed within Tarlac City.
| OFFICE/ DIVISION / SECTION | CCRO- Registration Unit | |||||
| CLASSIFICATION | Highly Technical | |||||
| TYPE OF TRANSACTION | Government to Citizens (G2C | |||||
| WHO MAY AVAIL | Document owner or authorized representative | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||
| 5 Certified True Copies of Court Decision | Issuing RTC Branch | |||||
| 5 Certified True Copies of Certificate of Finality | Issuing RTC Branch | |||||
| Photocopy of the document to be annotated | ||||||
| Other supporting documents as may be required | ||||||
| Cedula | City Treasury Office | |||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||
| Present the required documents for at Window E | Accept and evaluate the documents and prepare a verification letter to be sent to the concerned RTC/LCR Inform the client that she/he will be contacted upon the receipt of the confirmation from the RTC/LCR | 5-10 mins 2 days to 1 week via courier (other uses ordinary mail which takes a few weeks to 1 month) | Ma. Cecilia Juliano, CAO III | |||
| Return to Window E for the payment order form | Issue an order payment form | 3 minutes | Ma. Cecilia P. Juliano, CAO III | |||
| Pay the prescribed fee at Window H | Receive payment and issue official receipt | 300.00 Filing fee 200.00 Certification Fee 120.00 Certification of Registration of CD 200.00 Annotation Fee 120.00 BC/MC/DC with annotation 200.00 Late filing 300.00 Legal Instruments | 3 minutes | Fortunata M. Sanchez, RCO II | ||
| Present the OR back at Window E | Instruct the client to return the next day for the release of the documents. Prepare the Certificate of Authenticity, Certificate of Registration;Annotate the Document; Certify the Court Decree and Certificate of Finality. Submit to the CCR for review and approval. Review and sign the documents. | 30 mins-1 hour per case | Ma. Cecilia P. Juliano, CAO III CCR Armin Leonardo F. Ibarra | |||
| Claim the requested document from Window F | Release the requested document | 2 mins | Ma. Cecilia Juliano, CAO III | |||
| TOTAL Approx 920.00 | Approximately 1 month | |||||
FEEDBACK AND COMPLAINTS
| FEEDBACK AND COMPLAINTS MECHANISM | |
| How to send a feedback? | Get a copy of the Client Satisfaction Survey (CSR) Form.Answer the CSR Form.Check the Feedback and/or Commendation portion of the CSR Form.Drop it in the designated drop box in front of the Public Assistance Unit. |
| How feedback is processed? | Every Friday, the Public Assistance Officer shall open the drop box, and compile and record all feedback submitted. Feedback requiring answers shall be forwarded to the relevant offices and where they are required to answer within three (3) days upon receipt of the feedback. The answer of the concern office shall be then relayed to the client. For inquiries and follow-ups, clients may contact the following telephone number and email address: ccro.tarlaccity@gmail.com 606-6588 www.facebook.com/TarlacCCRO |
| How to file complaints? | Get a copy of the Client Satisfaction Survey (CSR) Form.Answer the CSR Form.Check the Complaint portion of the CSR Form.Drop the CSR Form at the designated drop box in front of the Public Assistance Unit.Complaints can also be filed via telephone. Make sure to provide the following information: Name of person being complainedIncidentEvidence |
| How complaints are processed? | The Public Assistance Officer (PAO) shall open the complaints drop box on a weekly basis and evaluate each complaint. The complaints shall be classified according to gravity: MinorModerateVery Grave Upon evaluation, and approval, the PAO shall forward the complaint to the relevant office for their appropriate action. | |||
| Contact Information of Anti-Red Tape Authority (ARTA) | 4th and 5th Floor NFA Building, NFA Compound, Visayas Avenue, QC Hotline: 1-ARTA (1-2782) Contact No.: (02) 8478-5091, 8478-5093, 8478-5099 Email: info@arta.gov.ph and complaints@arta.gov.ph Web: http://arta.gov.ph/pages/complaintform.php | |||
| Contact Information of Presidential Complaint Center (PCC) | Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila Hotline:8888 Contact No. (02)736 8621, 736 8645, 736 8603, 736 8629, 736 8621 Email: pcc@malacanang.gov.ph Web: https://op-proper.gov.ph/presidential-action-center/ | |||
| Contact Information of Contact Center ng Bayan (CCB) | Text: 0908 881 6565 Contact No.: 1-6565 (Php 5.00 + VAT per call anywhere in the Philippines via PLDT landlines) Email: email@contactcenterngbayan.gov.ph Web: www.contactcenterngbayan.gov.ph www.fcebook.com/civilservicegovph | |||
| Contact Center of the Office of the Ombudsman (OMB) | Ombudsman Building, Agham Road, North Triangle, Diliman, Quezon City Contact No.: (02) 9262-OMB (662) Text Hotline: 0926 6994 703 Lifestyle Check: (02) 927-4102, 927-2404 Trunkline: (02) 479-7300 Email: pab@ombudsman.gov.ph | |||
| Tarlac City Government | City Government of Tarlac P. Hilario St., Ligtasan, Tarlac City Website: tarlaccity.gov.ph Facebook Page: www.facebook.com/tarlac.cio Tarlac City Information Office | |||
| Tarlac City Civil Registry Office | P. Hilario St., Ligtasan, Tarlac City Facebook Page: www.facebook.com/TarlacCCRO | |||
SCHEDULE OF FEES
CITY CIVIL REGISTRY OFFICE
Based on the 2019 New Local Revenue Code of Tarlac City and Republic Act 9048/10172.
| DOCUMENT TYPE | FEES |
| Marriage Fees: | |
| Affidavit of legal Capacity to contract marriage (foreigner) | 500.00 |
| Application for Marriage License | 150.00 |
| Marriage License Fee | 200.00 |
| Marriage Solemnization Fee | 400.00 |
| Pre-Marriage Orientation and Counseling | 100.00 |
| Sponsor’s Fee/Head | 50.00 |
| Registration Fees of Court Decrees: | |
| Per guardianship or custody of minor | 300.00 |
| Per registration of legal separation | 300.00 |
| Per registration of annulment of marriage | 300.00 |
| Naturalization | 400.00 |
| Adoption | 300.00 |
| Correction of Entry | 300.00 |
| Emancipation of minor | 300.00 |
| Acknowledgment of Paternity | 300.00 |
| Other court decrees | 300.00 |
| Legal Instruments: | |
| Affidavit of re-appearance | 300.00 |
| AUSF | 300.00 |
| Citizenship | 300.00 |
| Legitimation | 300.00 |
| Distribution of properties | 300.00 |
| Other legal instruments | 300.00 |
| Certified Copies (Birth/Marriage/Death): | |
| Certified document per page, per copy | 80.00 local 120.00 abroad |
| Certified Photocopy on file per page | 50.00 |
| Other registered records | 50.00 |
| Burial permit | 150.00 |
| Permit for exhumation of cadaver | 150.00 |
| Permit to Transfer cadaver | 150.00 |
| Quasi-Judicial: | |
| Correction of Clerical Error (RA 9048) | 1,000.00 |
| Change of First Name | 3,000.00 |
| CCE (RA 10172) | 3,000.00 |
| Migrant Petitioner (Service Fee): | |
| Correction of Typographical Error | 500.00 |
| Change of First Name | 1,000.00 |
| Correction of Gender/day or month of date of birth | 1,000.00 |
| Other Fees: | |
| Penalty for late registration of registrable documents | 200.00 |
| Endorsement and supplemental report | 200.00 |
| Out-of-Town Reporting of birth | 200.00 |
| Filing Fee for birth | 10.00 |
