Flat Preloader Icon CITY GOVERNMENT OF TARLAC

CITY INFORMATION TECHNOLOGY DIVISION OFFICE

Mandate

The Information Technology is promoting digital government services. In order to manage the current needs of the citizens to deliver a convenient, cost effective to the public through communications/technologies platforms.

Mission

To build a secure and reliable modern technology and communications infrastructure along with IT services to provide an efficient and transparent governance.

Vision

To enhance our innovative idea through collaborative efforts and teamwork as a key in fulfilling the needs of this Agency.

1. ISSUANCE OF VACCINATION CERTIFICATE

OFFICE:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Request – Simple
Query – Simple
TYPE OF TRANSACTION:G2C (Government to Citizens)
WHO MAY AVAIL:Tarlac City Constituents
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
·         Vaccination Card
·        Any Government issued ID
(Request, query, corrections with contact details of the client/representative)
Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Client approaches
VaxCert reception and presents Vaccination Card (VC)
1.    RECEIVING
 
Receiving Staff – screens and assesses VC to check and ensure completeness of content and details
None5 minutesStaff
2. Submit the filled- out service request form wait for the confirmed available schedule1.1 If VC is under BCN of Tarlac City, proceed to the next step.None
1.2 If VC is under PGT or other municipalities, client will be referred to Tarlac Provincial Hospital (TPH) for VC verification and updatesNone 
Proceed to next step2. REVIEWING
 
Verify client’s record in the system
None5 minutes Staff
2.1 If VC is in order, staff can generate and print VC
Client is informed about the status
1. ENCODING/ EDITING
 
Encode/ update data in VAS Line List or DVAS application
None5 minutesStaff
Client is informed about the status

Instruct client to wait for DOH approval within 24 hours
TOTAL10 MINUTES

2. REQUEST FOR IDENTIFICATION CARD

OFFICE:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Simple
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:City Government Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Valid Identification Cards/Must be employed in City Government OfficeInformation Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Employee approaches Administrative StaffReceiving Staff – Screens and assesses the requestNone2 minutesStaff
2. Employee/ Requester will fill out the form for employee detailsReceiving Staff – Screens and assesses the I.D form.None5 minutesStaff
Request will be endorsed to the encoder for encoding of dataNone5 minutesStaff
Process of printing the Identification card and cuttingNone5 minutes Staff
Ensuring details are correct before releasing (Employee I.D, Name, Nickname, Address, contact person, contact number and Department.)None2 minutesStaff
TOTAL19 MINUTES

3. TECHNICAL ASSISTANCE AND SUPPORT (REPAIR/MAINTENANCE)

OFFICE:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Simple, Complex
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:Various City Departments and Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Formal request letter from the department
head
Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Employee approaches admin staff and submit request letter for the query.Receiving Staff – Screens and assesses the requestNone2 minutesAdmin Staff
Request will be endorsed to the assigned personnelNone5 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
Assigned personnel will assess the actual issue of their request.None5 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
Evaluation of the request (repair/ maintenance)None3 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
Action of the requestNone5 minutesSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
FindingsNone1 TO 3 DAYSSERNAN GONZALES; ELMER GABRIEL, WELT SALONGA
END OFTRANSACTION

4. SYSTEM DEVELOPMENT

OFFICE:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Simple
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:Various City Departments and Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Approved Letter of Request signed by the: City Mayor, Department Heads.Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Step 1:
Approved Request Letter from Department Heads.
 
Creating Database
Received the letter. To be discussed/assessed the flow of the system they want.None2 minutesITDO Developer
Step 2:
Database Normalization
Process of organizing the data.NoneITDO Developer
Step 3:
Coding of Data.
Summarizing in order to provide systematic record.NoneITDO Developer
Step 4:
Flow of the System
It shows process flow, decision and outcome of the system.NoneITDO Developer
Step 5:
Testing/ For Review
Test review of the system. Functional or Non-FunctionalNoneITDO Developer
Total of Developing the system:3 months

5. NETWORK SERVICES (CABLE INSTALLATION, LINE CHECK)

OFFICE:INFORMATION TECHNOLOGY DIVISION
CLASSIFICATION:Simple
TYPE OF TRANSACTION:G2G (Government to Government)
WHO MAY AVAIL:Various City Departments and Offices
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Approved Letter of Request signed by the: City Mayor, Department Heads.Information Technology Office
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Submits Official Request Letter to the ITDO Admin1.1.     Official Request Letter

1.2. Visit the Location to double check the problem

1.3. Produces Initial Report and assigned of Network team to Attend Troubleshooting
None1 HourSernan Gonzales,
Fortunato Co,
Patrick Divino,
Lester Dela Cruz,
Jeric Borbon
Receives Copy of Service Report w/   Equipment if Applicable2.1. Acknowledges Service Report w/ Equipment if ApplicableNoneSernan Gonzales,
Fortunato Co,
Patrick Divino,
Lester Dela Cruz,
Jeric Borbon Technician
TOTAL1 hour (Per Line)