CITY GOVERNMENT OF TARLAC
I.Vision
A premiere city rich in human and natural resources, responsive to the needs of its constituents and the promotion of ecological balance, reinforced by its core competencies as an agro-industrial and logistical hub, capitalizing on the improved infrastructure, characterized by its diverse culture of dignified God-loving people living together in an atmosphere of trust and unity, driven and emanating from the principles and ideals of dynamic and great Tarlaqueño leaders.
II.Mission
“To provide effective and efficient public service to in pursuit of excellence by empowering tarlaqueños to be more active partners in ensuring political, social, cultural, ecological, spiritual and economic development for a better quality of life in harmony with god, man and nature”
EXTERNAL SERVICES
1. REQUEST/QUERY/LETTER OF INTENT/COMPLAINT
| OFFICE: | City Mayor’s Office |
| CLASSIFICATION: | Request – Simple/Complex/Highly Technical Query – Simple/Complex/Highly Technical Letter of Intent – Simple/Complex/Highly Technical Legend: Simple – 3 working days; Complex – 7 working days; Highly Technical – 20 working days |
| TYPE OF TRANSACTION: | G2C (Government to Citizens) G2G (Government to Government) |
| WHO MAY AVAIL: | Tarlac City Constituents, Government Agencies |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Communication Letter stating clearly the purpose – either request, query, intent or complaint with contact details of the client/representative of government agency with a Receiving Copy | To be provided/submitted by the client |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Client approaches receiving desk and submits letter | Receiving Staff – Screens and assesses the document/letter to check and ensure completeness of content and details. If in order, staff stamps and receives three copies, indicating the date, time and signature or initials of the receiving staff. One copy goes to the client while the two copies remain to the Mayor’s Office for approval, disposition and file/record. | None | 10 minutes | Staff |
| Summarizes and encodes details in the office tracking system | None | 3 to 5 minutes | Staff | |
| Classifies letter/document as simple, complex or highly technical | None | 3 to 10 minutes | Staff | |
| For a letter/document classified as simple, the same is assessed and screened for approval. | None | 1-3 days | Chief of Staff |
| Upon approval, prepares routing/referral slip to concerned department/s or office/s either for info, reference and guidance or review, comments and recommendation s or appropriate actions. | 3 to 5 minutes | Staff | ||
| For a letter/ document classified as complex, the same is subject for approval and/or further instructions Upon approval, prepares routing or referral slip to concerned department/s or office/s for review, comments and recommendations or information and appropriate actions. | None None | 1- 7 working days 3-5 minutes | City Mayor Staff | |
| For letter/document classified as highly technical such as those needing inspection, legal or technical comments and recommendation s, and endorsement to SP, the same goes through further assessment and review. Upon instruction/s, prepares routing or referral slip to concerned department/s or office/s for appropriate actions. | None None | Within 20 working days 5 to 10 minutes | Department Heads concerned Staff | |
| Encode/ Update status of the letter/ document in the tracking system | None | 3 to 5 minutes | Staff | |
| Client is informed about the status or action/s taken on the letter/ document | None | 5-10 minutes | Staff | |
| For those needing medical, hospital or surgical assistance | None | People’s Day | City Mayor |