Flat Preloader Icon CITY GOVERNMENT OF TARLAC

CITY MAYOR’S OFFICE

I.Vision

A premiere city rich in human and natural resources, responsive to the needs of its constituents and the promotion of ecological balance, reinforced by its core competencies as an agro-industrial and logistical hub, capitalizing on the improved infrastructure, characterized by its diverse culture of dignified God-loving people living together in an atmosphere of trust and unity, driven and emanating from the principles and ideals of dynamic and great Tarlaqueño leaders.

II.Mission

“To provide effective and efficient public service to in pursuit of excellence by empowering tarlaqueños to be more active partners in ensuring political, social, cultural, ecological, spiritual and economic development for a better quality of life in harmony with god, man and nature”

EXTERNAL SERVICES

1. REQUEST/QUERY/LETTER OF INTENT/COMPLAINT

OFFICE:City Mayor’s Office
CLASSIFICATION:Request – Simple/Complex/Highly Technical
Query – Simple/Complex/Highly Technical
Letter of Intent – Simple/Complex/Highly Technical
Legend: Simple – 3 working days; Complex – 7 working days;
Highly Technical – 20 working days
TYPE OF TRANSACTION:G2C (Government to Citizens)
G2G (Government to Government)
WHO MAY AVAIL:Tarlac City Constituents, Government Agencies
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
Communication Letter stating clearly the purpose – either request, query, intent or complaint with contact details of the client/representative of government agency with a Receiving CopyTo be provided/submitted by the client
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Client approaches receiving desk and submits letterReceiving Staff – Screens and assesses the document/letter to check and ensure completeness of content and details. If in order, staff stamps and receives three copies, indicating the date, time and signature or initials of the receiving staff. One copy goes to the client while the two copies remain to the Mayor’s Office for approval, disposition and file/record.  None10 minutes  Staff     
Summarizes and encodes details in the office tracking system None3 to 5 minutes Staff
Classifies
letter/document
as simple,
complex or highly
technical
None3 to 10 minutesStaff
For a
letter/document
classified as
simple, the same
is assessed and
screened for
approval.
None1-3 daysChief of Staff
Upon approval, prepares routing/referral slip to concerned department/s or office/s either for info, reference and guidance or review, comments and recommendation s or appropriate actions.   3 to 5 minutes  Staff  
For a letter/ document classified as complex, the same is subject for approval and/or further instructions


Upon approval, prepares routing or referral slip to concerned department/s or office/s for review, comments and recommendations or information and appropriate actions.
None





None




1- 7 working days





3-5 minutes








City Mayor





Staff








For
letter/document
classified as
highly technical
such as those
needing
inspection, legal
or technical
comments and
recommendation
s, and
endorsement to SP, the same goes through further assessment and review.


Upon instruction/s, prepares routing or referral slip to concerned department/s or office/s for appropriate actions.

None












None
Within 20 working
days










5 to 10 minutes
Department Heads
concerned










Staff
Encode/ Update status of the letter/ document in the tracking systemNone3 to 5 minutesStaff
Client is informed
about the status or action/s taken
on the letter/ document
None5-10 minutesStaff
For those needing
medical, hospital or surgical assistance
NonePeople’s DayCity Mayor