I. Mandate
The Tarlac City Tourism, Culture and Arts Office aims to advance the promotion of historical, cultural and natural tourism attractions in the city. It also aims to efficiently oversee tourism programs, come up with striking promotional and marketing materials to draw tourism investments and to put up additional tourism establishments and facilities that will provide the City Government with additional revenues.
Its mandated functions are:
- Formulate policies, plans, programs and projects for the development of the tourism industry.2.
- Facilitate the protection, maintenance and preservation of historical and natural assets, which are tourist attractions with the appropriate government agencies or with the private sector.3.
- Design programs to encourage private sector investments as their participation in tourism projects.
- Maintain statistical data of the tourism industry, such as Tourist Arrivals and such.
- Coordinate with national agencies, non-government organizations in the promotion of tourism-related activities within the city.
- Enjoin and assist the City Government of Tarlac and attached agencies in inviting tourism investors and stakeholders in putting up tourism-related business in the city.
Optimize all available resources in the City of Tarlac to be recognized for its warm people, excellent service delivery, state of the art facilities, excellent amenities, well- preserved historical landmarks and majestically flaunted festivities.
To transform the City of Tarlac into a sought-after transient tourist destination with the following objectives:
- To standardize and accredit all tourism-related business operating within the bounds of the city.
- To continually create, develop, improve and upgrade tourist amenities and facilities.
- To fast-track infrastructure development to spur tourism escalation.
- To revitalize existing tourist spots.
- To construct well-paved roads leading to tourist destinations.
- To intensify tourism information campaigns/promotional materials and aggressively market tourism areas and potential tourism investment sites.
- To conduct revenue-generating festivals.
The TCTCAO pledge to be the arm of the city government in transforming the City of Tarlac into a sought- after and transient tourist destination. To faithfully comply with its mandate under RA 7160 in highlighting the city’s historical landmarks and diverse cultural richness by means of a vigorous information drive, to catch the attention and rouse the interest of tourists. Providing them with high quality and affordable services
coupled with warm and cordial personal attention via the frontline offerings of hotels, resorts, restaurants, malls, recreational facilities and basic transport.
1. REQUESTING FOR AN INTERVIEW
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for an interview related to Tourism of Tarlac City shall be dealt accordingly.
| OFFICE: | Tarlac City Tourism, Culture and Arts Office |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | Government to Citizen |
| WHO MAY AVAIL: | All |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Fully accomplished SRF | City Tourism Office |
| 2. Set of questions (1 original copy and 1 photocopy) | Client/s inquiring for an interview |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Inquire for an interview and accomplish the service request form | 1. Issue Service Request Form (SRF) to the client/s | None | 5 minutes | Administrative Asst. City Tourism Office |
| 2. Submit the filled- out service request form wait for the confirmed available schedule | 2. Receive and review the filled-out service request form of the client/s | None | 3 minutes | Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office |
| 3. Wait for the confirmed available schedule | 3. Set available schedule for the interview and notify the client/s of the available schedule | None | 1 day | Sr. Tourism Opns. Officer/ City Tourism Officer City Tourism Office |
| TOTAL: | None | 1 day and 8 minutes |
2. REQUESTING FOR TOURIST ASSISTANCE (WALK IN)
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through walk-in.
| OFFICE: | Tarlac City Tourism, Culture and Arts Office | |
| CLASSIFICATION: | Simple | |
| TYPE OF TRANSACTION: | Government to Citizen | |
| WHO MAY AVAIL: | All | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| 1. Fully accomplished SRF | City Tourism Office |
| Request letter that includes of the following details: (1 original copy and 1 photocopy)Name of school/organization/tour providerNumber of pax/busesDate of tour | School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 4. Inquire for tourist assistance and accomplish the Service Request Form with the attached letter | 4. Issue Service Request Form (SRF) to the client/s | None | 5 minutes | Administrative Asst. City Tourism Office |
| 5. Submit the filled- out service request form | 5. Receive and review the service request form of the client/s | None | 3 minutes | Sr. Tourism Opns. Officer / City Tourism Officer City Tourism Office |
| 6. Wait for the confirmed notification for the schedule of the tour proper if approved or disapproved | 6. Endorse to the person in charge | None | 3 minutes | Tourism Operations Officer/ City Tourism Office |
| 7. Take appropriate action needed if approved | None | 1 hour and 11 minutes | Tourism Operations Officer/ City Tourism Office | |
| TOTAL: | None |
3. REQUESTING FOR TOURIST ASSISTANCE (E-MAIL)
The Tarlac City Tourism, Culture, and Arts Office ensures the issuance of Service Request Form (SRF) to all clients who are requesting for tourist assistance within Tarlac City through e-mail.
| OFFICE : | Tarlac City Tourism, Culture and Arts Office |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | Government to Citizen |
| WHO MAY AVAIL: | All |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Soft copy of request letter that includes of the following details:Name of school/organization/tour provider/Number of pax/busesDate of tour | School/ Organization/ Tour Provider (signed by the Dean/Teacher/Head/ Tour Operator) |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Inquire for tour booking through e- mail | 1. Coordinate with the client and check the availability of the tour | None | 10 minutes | Tourism Operations Officer City Tourism Office |
| 2. Wait for the booking confirmatio n | 2. Send a booking confirmation | None | 1 hour | Tourism Operations Officer/ City Tourism Office |
| 3. Receive and print out the booking confirmation and present it on the tour proper. | 3. Prepare the necessary requirements needed for the tour | None | 10 minutes | Tourism Operations Officer/ City Tourism Office |
| TOTAL: | None | 1 hour and 20 minutes |