I. Mandate
The Office of the Senior Citizens Affairs was established by virtue of Republic Act No. 7432 as amended by Republic Act No. 9257 as hereby further amended by Republic Act No. 9994 also known as the Expanded Senior Citizens Act of 2010 under Article 21 Rule VI and its primary functions are as follows: (1) to regularly maintain an updated list of senior citizens to whom appropriate identification cards and purchase booklets will be issued; (2) to plan, implement and monitor work programs intended to benefit the elderly;
(3) to identify activities & services within the programs provided for the elderly; and, (4) to serve as general information and liaison center to respond to the needs of senior citizens in as far as complaints or grievance be properly addressed.
II. Vision
Conceived to create conditions for a more privileged, productive, dynamic and just social environment for senior citizens of Tarlac City that will ensure the provision of adequate services, uplifted standard of living with active involvement in community endeavors.
III. Mission
To provide astounding service to senior citizens of Tarlac City, ensuring their rights and privileges with equal and mutual benefits among its members; motivating, encouraging and supporting their projects and plans for the betterment of the society as a whole.
IV. Commitment
This office pledges to exemplify in the discharge of its functions and in unifying its members and in fostering camaraderie among elderly thereby creating avenues for them to be further encouraged, motivated and productive partners in the community.
The Office for Senior Citizens Affairs (OSCA) issues national Identification Card and releases purchase booklets (for Medicine, Basic Necessities and Prime Commodities) which shall be valid anywhere in the country as mandated by a forecited act. The Identification Card is a proof of being a senior citizen which shall be used to avail the benefits and privileges under the said law.
| OFFICE: | OSCA-Registration/ Releasing Section |
| CLASSIFICATION | Simple – 3 days |
| TYPE OF TRANSACTION | Government to Citizens (G2C) |
| WHO MAY AVAIL | Resident of Tarlac City, 60 years old and above |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| New Applicants For 60 years old with at least 6 months residency Application Form ID pictures, 1×1, 2 pcs Certificate of Residency from the Barangay Chairman Photocopy of any of the following: Birth Certificate Any government issued IDs (SSS, GSIS, Driver’s License, Passport, Voter’s ID) | OSCA Office Personal Barangay Hall Civil Registrar or PSA Personal |
| For 61 years old and above Items 1-4 from 1.1.a Voter’s ID or Valid Passport | COMELEC/Personal |
| For Dual Citizens Items 1- 4 from 1.1.a Certificate of Dual Citizenship or Oath of Allegiance | Philippine Embassy or Immigration |
| 1.2. Transfer a From Other Barangay OSCA ID Certificate of Residency issued by the Barangay Chairman of new residence | Barangay Hall |
| From Other City or municipality Application Form ID picture, 1×1, 2pcs. Certificate of Residency Certificate of Cancellation issued by OSCA issuing the ID card | OSCA Office Barangay Hall City/Municipality where the OSCA ID was issued |
| Replacement Lost ID Affidavit of Loss ID picture, 1×1, 2 pcs. | Legal Office |
| Correction of Entry/ies OSCA ID Basis of Correction ID picture, 1×1, 2 pcs. Booklet/s OSCA ID | Birth Certificate/ any government issued ID |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| submit application forms with complete documents | 1.Receive application form and requirements submitted | None | 30 seconds | ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee |
| 2. Validation and evaluation with the requirements and approval. of application form together | None | 30 seconds | SERGIO I. CAMPOS OSCA Head IMELDA T. MANLUTAC Admin Officer | |
| 3.Verify the name of applicant in the master list per barangay. | None | 30 seconds | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee | |
| 4.Designate ID control number and include the name in the roster. | None | 30 seconds | RODELIO D. GUERRERO Admin Aide IV JUANITA D. SARMIENTO Admin Asst. 1 | |
| 5.Typewrite ID card | None | 30 seconds | JUANITA D. SARMIENTO Admin Asst. 1 RODELIO D. GUERRERO Admin Aide IV | |
| TOTAL | 2 ½ minutes | |||
| For signature of OSCA Head and City Mayor | N/A | 1 day | SERGIO I. CAMPOS OSCA Head MARIA CRISTINA C. ANGELES City Mayor | |
| 7.Update master list per barangay. | N/A | 1 day | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual employee | |
| RELEASING OF ID CARD/ PURCHASE BOOKLETS | ||||
| Receive ID cards and P Booklets | Record ID card and issue Purchase Booklets. | N/A | 3 – 5 Minutes | ZENAIDA VILLAPAÑA Admin Aide III MARVIN CARALDE Job Order employee |
| 9. Facilitate the approval of roster per month | N/A | 2 days | JUANITA D. SARMIENTO Admin Asst.1 ROBERT GONZAGA Admin Aide III |
Granting of financial assistance to the bereaved families of deceased members of any senior citizens association in the city is mandated by City Ordinance No. 004-06.
| OFFICE: | OSCA- Claims Section |
| CLASSIFICATION | Monthly releasing |
| TYPE OF TRANSACTION | Government to Citizens (G2C) |
| WHO MAY AVAIL | Bereaved families of deceased members of OSCA |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Requirements- 4 pcs. Xerox copy eachOSCA IDCertified Xerox Copy of Death CertificateID of Claimant (Nearest of Kin)Birth Certificate or Marriage Contract of ClaimantAuthorization Letter (Parent, Sibling/s)ID of Authorizing Person/s | Civil Registrar Civil Registrar |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Submit required documents needed | 1.Assess and evaluate the required documents with referral from Office of the | None | 5 minutes | MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee |
| 2.Interview Claimant Mayor | None | 10 minutes | MYRNA B. LAYUG Admin Officer I ROBERT GONZAGA Admin Aide III MARVIN CARALDE Job Order employee | |
| 3. Approval of Certificate of eligibility | None | 1 minute | SERGIO I. CAMPOS OSCA Head CAROLYN SERRANO CSWDO Officer | |
| TOTAL | 16 minutes | |||
| 4. Facilitate documents needed for processing | N/A | Availability of funds | JOSEPH MALONZO Staff -Office of the City Mayor |
City Ordinance No. 019-08 Series of 2008 was adopted and enacted granting the yearend benefit for all registered senior citizens in the city and was amended by the adoption of City Ordinance No. 027-17 which authorized the increase of subject benefit to Five Hundred Pesos (PhP500.00).
| OFFICE: | OSCA- Administrative Section | |
| CLASSIFICATION | Yearly releasing | |
| TYPE OF TRANSACTION | Government to Citizens (G2C) | |
| WHO MAY AVAIL | All registered senior citizens of Tarlac City | |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |
| OSCA IDAuthorization LetterID of Authorized Representative | OSCA | |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Wait for alert message from Mayor’s office for the date of releasing. | 1. Update list of all registered members of Senior Citizens of Tarlac City per barangay. | None | 1 month | LYNN B. MANALOTO Admin aide VI CONRADO J. PASCUA Casual employee |
| 2. Prepare payrolls and vouchers per barangay. | N/A | 30 days | LYNN B. MANALOTO Admin aide VI RODELIO D. GUERRERO Admin Aide IV CONRADO J. PASCUA Casual employee MARVIN CARALDE Job Order employee | |
| 3. Approval and signature of the Mayor and other proper authorities. | N/A | 5 days per district | City Mayor and other concerned offices | |
| 4. Preparatio n of schedule and resources re: pay-out and coordinatio n of the same with The different offices involved and barangays. | N/A | 5 days | IMELDA T. MANLUTAC Admin Officer LYNN B. MANALOTO Admin Aide VI | |
| 5. Information dissemination to all concerned barangays. | N/A | 5 days | RODELIO D. GUERRERO Admin Aide IV CONRADO J. PASCUA Casual employee | |
| 5. Releasing of benefit per barangay thru scheduled date. Missed schedule may claim their benefit at the Treasury Office. | N/A | 5 days | Treasury Office staff OSCA Staff CSWD Staff Mayor’s Office Staff |
Pursuant to DSWD Administrative Order No. 15 Series of 2010, guidelines were defined for the implementation of the program: Social Pension for Indigent Senior Citizens as mandated by RA 9997. This office plays significant role towards the execution of subject program.
| OFFICE: | OSCA- Administrative Section |
| CLASSIFICATION | Quarterly releasing |
| TYPE OF TRANSACTION | Government to Citizens (G2C) |
| WHO MAY AVAIL | Indigent senior citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Social Pension Intake Form/Validation FormXerox copy of Senior Citizen ID card | OSCA/CSWDO OSCA |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESS- ING TIME | PERSON RESPONSIBLE |
| Submit application forms recommended by the barangay senior citizens presidents | 1. Identificat ion of Social Pensione rs thru recomme ndation of the Barangay senior citizens Presidents. | None | Upon receipt | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual Employee |
| 2. The list will be encoded and submitted at DSWD Regional Office III as waitlisted. | Upon completion | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual Employee | ||
| Interview and validation of potential social pensioners | 3.Consolidation of the Social Pensioner list. OSCA with the assistance of the C/MSWDO will conduct the necessary verifications and home visits to potential Social Pensioners and to those already identified Social Pensioners upon receipt of approved list. | It depends on the availability of the data from the DSWD Regional Office | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual Employee RODELIO D. GUERRERO Admin Aide IV DIVINA GALANG OSCA/CSWD Focal Person | |
| 4. Finalizatio n of the list of Social Pensioner. Update list of approved Social Pension beneficiaries per barangay. | 2 days | LYNN B. MANALOTO Admin Aide VI CONRADO J. PASCUA Casual Employee | ||
| 5. Coordination and preparation of scheduled date of releasing. Information dissemination to all concerned barangays | 5 days | SERGIO I. CAMPOS OSCA Head IMELDA T. MANLUTAC Admin Officer V CONRADO J. PASCUA Casual Employee DIVINA GALANG OSCA/CSWD Focal Person | ||
| Claim/receives soc pension per barangay | 6. Releasing of Social Pension Certifies xerox copies of identified Social Pensioners as requirement during pay-out. The Social Pension will be released by the Regional Social Pension focal persons | 5 days | SERGIO I. CAMPOS OSCA Head CAROLYN SERRANO CSWDO Officer DSWD Personnel DIVINA GALANG OSCA/CSWD Focal Person OSCA staff LYNN B. MANALOTO CONRADO J. PASCUA RODELIO D. GUERRERO ZENAIDA VILLAPAÑA MARVIN CARALDE |