I. Vision:
A healthy tomorrow for Tarlaqueños
II. Mission:
To administer high quality, cost-effective care to individuals, support preventive and promotive health care program for community members, and maintain a supportive environment for health manpower development.
III. Goal:
To improve the health status of the people of Tarlac City through preventive and promotive health care, community participation, available basic health services, accessible health care facilities, and clean environment.
IV. Philosophy:
The City Health Office believes that life and health are primary goods. Together with the DOH, it has the responsibility of providing adequate and accessible care to the people.
1. ISSUANCE OF HEALTH CERTIFICATE (for employment)
ABOUT THE SERVICE
Health Certificate for employment comes in two forms- YELLOW card and GREEN card. Yellow cards are issued to employees of food-handling companies while green cards are given to employees belonging to other type of businesses that require issuance of health certificate for employment.
| OFFICE: | CITY HEALTH OFFICE |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | G2C – Government to Client |
| WHO MAY AVAIL: | Tarlac city citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1 pc- 1×1 picture | |
| Chest X-Ray Result | Laboratory Clinic |
| Urinalysis Result | Laboratory Clinic |
| Focalizes Result | Laboratory Clinic |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Present the Requirements (at 3rd Floor CHO Building) | Assess & validate medical exams/lab. Results; Release | Assess & validate medical exams/lab. | 7 mins | Sanitation Inspector |
| the Health Certificate approval | Results; Release the Health Certificate approval | |||
| Proceed to Business- One- Stop Shop Window 4 (at the City Hall Building) to secure CEDULA and pay the health Fee | Accept payment and issue official receipt | Accept payment and issue official receipt | 15 mins | Teller |
| Present Official Receipt at OSAC (One Stop Application Center) for the release of Health Card. | Release of Health Card | Release of Health Card | 7 mins | Teller |
2. ISSUANCE OF SANITATION CLEARANCE FOR BUSINESS PERMIT
ABOUT THE SERVICE
Sanitary Permit is a basic requirement in securing Business Permit for establishments that are engaged in businesses that could possibly affect the health of their clients, such as but not limited to food establishments.
| OFFICE: | CITY HEALTH OFFICE |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | G2C – Government to Client |
| WHO MAY AVAIL: | Tarlac city citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Fully Accomplished Application Business Permit | |
| Official Receipt for business license | |
| 1×1 picture of owner(self-employed) or Employer and employees | |
| Medical /Lab. results of (self-employed) or Employer and employees |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Present the required documents (at 3rd Floor CHO Building) | Assess the required documents and release the approval Form | None | 10 mins | Sanitation Inspector |
| Present Official Receipt at OSAC (One Stop Application Center) for the release of Health Sanitation Permit | Release of Sanitation Health Permit | Sanitation Health Permit- P100 | 10 mins | Teller |
| FOR ESTABLISHMENTS THAT NEEDS INSPECTION: | ||||
| Wait for the SCHEDULE (Date & Time of the OCULAR INSPECTION) | Inform client about the Schedule of Ocular Inspection | None | 10 mins | Sanitation Inspector |
| On the Day of Ocular Inspection: Assist the Sanitation Inspector | Conduct Ocular Inspection Then Prepare report & submit to the City Health Officer for approval | None | 4 hours | Sanitation Inspector |
| Receive Inspection Report; (In case of non-compliance, comply with corrective measures recommended by the Sanitation Insp.) | Provide Inspection report | None | 3 mins | Sanitation Inspector |
3. ISSUANCE OF DEATH CERTIFICATES & BURIAL PERMIT
ABOUT THE SERVICE
When someone passes away, his death is deemed to be registered. If the death occurred at the hospital, a death certificate is issued to the bereaved family member.
If the death occurred at home, the closest relative will have to secure a DVF (Death Verification Form) from the Barangay Council in order to be able to secure a death certificate from the CHC (City Health Center) to which the barangay belongs.
| OFFICE: | CITY HEALTH OFFICE |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | G2C – Government to Client |
| WHO MAY AVAIL: | Tarlac city citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| DVF (Death Verification Form) from the Barangay Council if death occurred at home | Barangay Council |
| DOA certificate if death occurred as DOA (Death on Arrival) at the hospital | Hospital |
| Any ID’s (SSS, UMID, Senior Citizen,) and birth certificate of the deceased |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| If Death Occurred At Home / or DOA at the hospital: Go to the respective City Health Center & present the requirements…. Received Death Certificate/Burial Permit Note: If DOA (deceased) is from another City or province GO TO the Main City Health Office for the ISSUANCE OF DEATH CERT. &BURIAL PERMIT | Interview the client & prepare the Death Cert & Burial Permit; Release the Cert & permit | None | 10 mins | CHC Admin. Staff/ CHC Physician |
| Go to 2nd floor CHO, present the Death Certificate and other requirements for final review & signature of City Health Officer | Review the Death Certificate; fill-up the Burial Permit and Signature of CHO | None | 10 mins | CHO |
| Bring Death Cert/Burial Permit to LCR for Registration | Registration | P 150 | 10 mins | City Registrar Officer |
4. ISSUANCE OF MEDICAL CERTIFICATE /REQUEST FOR MEDICAL CONSULTATION / REQUEST FOR MEDICINES
ABOUT THE SERVICE
Bona fide indigent residents of Tarlac City with symptoms of simple medical illness may request for check-up, treatment as may needed…
| OFFICE: | CITY HEALTH OFFICE |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | G2C – Government to Client |
| WHO MAY AVAIL: | Tarlac city citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Any ID for the Medical Certificate | Government released ID |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Go to the respective City Health Center, and secure number for consultation | Interview and take the Vital Signs of patient upon admission | None | 10 mins | BHW/Midwife/ Nurse |
| Wait for the Admission | Encoding of patient’s data through WAH | None | 5 mins | CHC Admin staff |
| Undergo consultation, Claim Medical Certificate (if requested) | Examine patient Prepare Medical Certificate (if requested) | None | 10 mins | City Health Physician |
| Prescribed meds to be secured at Angel’s Pharmacy | Prescribed meds | None | 2 mins | City Health Physician |
2. AVAILMENT OF ANTI-RABIES TREATMENT TO TARLAC CITY RESIDENTS-Post-exposure Prophylaxis (PEP) or Pre-exposure Prophylaxis (PrEP)
ABOUT THE SERVICE
Bonafide residents of Tarlac City who are exposed to potentially rabid animals are assessed and given proper management and treatment.
| OFFICE: | CITY HEALTH OFFICE |
| CLASSIFICATION: | Simple |
| TYPE OF TRANSACTION: | G2C – Government to Client |
| WHO MAY AVAIL: | Tarlac city citizens |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| Residents must present at least two (2) of any of the following proofTarlac City Residency: COMELEC Voter’s ID / Voter’s CertificationUpdated Postal IDUMIDPassport4P’s / Conditional Cash Transfer IDOffice of the Senior Citizen Affairs (OSCA) IDPersons with Disability (PWD) IDProof of Latest Billing (Tarelco, Prime Water, etc.)Student IDIn Case of minor, Parent’s ID | Business Permit and Licensing Office |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Secure Number Registration | Interview for basic information for new patient; for follow-up, secure records | None | 5-10 minutes | Admin. Aide |
| Assessment and Treatment | History taking and physical examination of patient; proper management and treatment given based on category Exposure | None | 45 minutes – 1hour | Doctor / Nurse |
| Encoding and scheduling of follow-up | Patient Prophylaxis cardis issued and Advised follow- up schedule | None | 5-10 minutes | Nurse |