CITY GOVERNMENT OF TARLAC
I. Mission
To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City.
II. Vision
Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development.
III. Services
1. REQUEST FOR PHOTOS OR VIDEOS
| OFFICE: | City Information Office |
| CLASSIFICATION | Simple |
| TYPE OF TRANSACTION | G2C/G2G |
| WHO MAY AVAIL | Public |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Request letter | N/A |
| 2. USB or any external drive or storage | N/A |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Request letter to be submitted to Office’s Administrative Staff | Request letter to be stamped as received | None | 5 minutes | Sherwin David Job order Employee |
| Letter to be approved by Department Head | None | 5 minutes | Maureen I. Clemente City Information Officer | |
| Upon approval, endorsement to file administrator | None | 15 to 30 minutes | Dexter De Vera Administrative Officer I | |
| 2. Requester to provide USB or any external drive or storage | File administrator to receive USB or any external drive or storage | None | 1-2 minutes | Dexter De Vera Administrative Officer I |
| File administrator to transfer files | None | 10-15 minutes | Dexter De Vera Administrative Officer I | |
| End of Transaction |
2. REQUEST FOR AUDIO-VISUAL PRESENTATION
| OFFICE: | City Information Office |
| CLASSIFICATION | Simple |
| TYPE OF TRANSACTION | G2G |
| WHO MAY AVAIL | City Government Employees |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Request letter | N/A |
| 2. USB or any external drive or storage | N/A |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Request letter to be submitted to Office’s | Request letter to be stamped as received | None | 5 minutes | Sherwin David Job order Employee |
| Administrative Staff | Letter to be approved by Department Head | None | 5 minutes | Maureen I. Clemente City Information Officer |
| Upon approval, endorsement to script writer and researcher | None | 25 to 30 minutes | Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrative Officer I | |
| Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee | ||||
| Pauline Lampa Job Order Employee | ||||
| Endorsement of script for voice over | None | 10-15 mins. | Renato Silvestre Jr. Administrative Officer II Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee | |
| Endorsement to editor | None | 30 mins | John Calvin Manaloto Job Order Employee Jireh Corpuz Job Order Employee | |
| 2. Requester to provide USB or any external drive or storage | File administrator to receive USB or any external drive or storage | None | 1-2 mins | Dexter De Vera Administrative Officer I |
| File administrator to transfer files | None | 10-15mins. | Dexter De Vera Administrative Officer I | |
| End of Transaction |
3. REQUEST FOR ACTION ON COMPLAINTS
| OFFICE: | City Information Office |
| CLASSIFICATION | Simple |
| TYPE OF TRANSACTION | G2C/G2G |
| WHO MAY AVAIL | Public |
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
| 1. Complaint sent via Official Facebook page or E-mail | N/A |
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| 1. Client to send complaint via official Facebook page or E-mail | Respond acknowledging the receipt of the complaint | None | 5 minutes | Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrative Officer I |
| Enrico Rafael Divino Administrative Aid VI | ||||
| Pauline Lampa Job Order Employee | ||||
| Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee | ||||
| Referral of the complaint to the City Administrator’s Office | None | 5-10 minutes | Sherwin David Job order Employee | |
| Communicate status of the complaint upon receipt of report from the concerned department | None | 5-10 minutes | Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrativ e Officer I Enrico Rafael Divino Administrative Aid VI Jolina Arzaga Casual Employee | |
| Alyssa Miranda Casual Employee | ||||
| Pauline Lampa Job Order Employee | ||||
| End of Transaction |