Flat Preloader Icon CITY GOVERNMENT OF TARLAC

City Information Office

I. Mission

To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City.

II. Vision

Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development.

III. Services

1. REQUEST FOR PHOTOS OR VIDEOS

OFFICE:City Information Office
CLASSIFICATIONSimple
TYPE OF TRANSACTIONG2C/G2G
WHO MAY AVAILPublic
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request letterN/A
2. USB or any external drive or storageN/A
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Request letter to be submitted to
Office’s
Administrative
Staff
Request letter to be stamped as receivedNone5 minutesSherwin
David
Job order
Employee
 Letter to be approved by
Department
Head
None5 minutesMaureen I.
Clemente
City
Information
Officer
 Upon approval, endorsement to
file
administrator
None15 to 30 minutesDexter De
Vera
Administrative
Officer I
2. Requester to provide USB or any external drive or storageFile administrator to receive USB or any external drive or storageNone1-2 minutesDexter De
Vera
Administrative
Officer I
File administrator to transfer filesNone10-15 minutesDexter De
Vera
Administrative
Officer I
End of Transaction

2.   REQUEST FOR AUDIO-VISUAL PRESENTATION

OFFICE:City Information Office
CLASSIFICATIONSimple
TYPE OF TRANSACTIONG2G
WHO MAY AVAILCity Government Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Request letterN/A
2. USB or any external drive or storageN/A
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Request letter to be
submitted to Office’s
Request letter to be stamped as receivedNone5 minutesSherwin
David
Job order
Employee
Administrative StaffLetter to be approved by
Department
Head
None5 minutesMaureen I.
Clemente
City
Information
Officer
 Upon approval, endorsement to script writer and researcherNone25 to 30 minutesRenato
Silvestre Jr.
Administrative
Officer II
 
Dexter De
Vera
Administrative
Officer I
Jolina
Arzaga
Casual
Employee
Alyssa
Miranda
Casual
Employee
Pauline
Lampa
Job Order
Employee
Endorsement
of script for
voice over
             
None10-15 mins.Renato
Silvestre Jr.
Administrative
Officer II
Jolina
Arzaga Casual
Employee
Alyssa Miranda
Casual
Employee
Pauline Lampa
Job Order Employee
Endorsement to editorNone30 minsJohn Calvin
Manaloto
Job Order Employee
Jireh
Corpuz
Job Order
Employee
2. Requester to
provide USB or any external drive or storage
File administrator
to receive USB or  any external drive or storage
None1-2 minsDexter De
Vera
Administrative
Officer I
File administrator
to transfer files
None10-15mins.Dexter De
Vera
Administrative
Officer I
End of Transaction

3.   REQUEST FOR ACTION ON COMPLAINTS

OFFICE:City Information Office
CLASSIFICATIONSimple
TYPE OF TRANSACTIONG2C/G2G
WHO MAY AVAILPublic
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Complaint sent via Official
Facebook page or E-mail
N/A
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Client to send complaint via official Facebook page or E-mailRespond acknowledging the receipt of the complaintNone5 minutesRenato Silvestre Jr.
Administrative Officer II
 
Dexter De Vera
Administrative Officer I
Enrico Rafael
Divino Administrative Aid VI
 Pauline Lampa Job Order Employee
Jolina
Arzaga
Casual
Employee
Alyssa
Miranda
Casual
Employee
Referral of the complaint to the City Administrator’s
Office
None5-10 minutesSherwin David Job order
Employee
Communicate status of the complaint upon receipt of report from the concerned departmentNone5-10 minutesRenato Silvestre Jr.
Administrative Officer II
 
Dexter De Vera
Administrativ e Officer I
Enrico Rafael
Divino Administrative Aid VI
Jolina Arzaga Casual Employee
Alyssa
Miranda
Casual
Employee
Pauline Lampa
Job Order
Employee
End of Transaction