City Information Office – The Official Website of Tarlac City

I. Mission

To effectively and efficiently function with the office’s task of providing information to institute conditions that will channel the independent flow of accurate, timely, and appropriate information to and from the people of Tarlac City.

II. Vision

Well-informed Tarlaqueños, as well as other peoples around the world, could be able to understand, explain, and give a piece of their mind on important issues which basically concern them that will contribute in the pursuit of excellence and development.

III. Services

1. REQUEST FOR PHOTOS OR VIDEOS

OFFICE:	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C/G2G
WHO MAY AVAIL	Public
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Request letter	N/A
2. USB or any external drive or storage	N/A

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request letter to be submitted to Office’s Administrative Staff	Request letter to be stamped as received	None	5 minutes	Sherwin David Job order Employee
	Letter to be approved by Department Head	None	5 minutes	Maureen I. Clemente City Information Officer
	Upon approval, endorsement to file administrator	None	15 to 30 minutes	Dexter De Vera Administrative Officer I
2. Requester to provide USB or any external drive or storage	File administrator to receive USB or any external drive or storage	None	1-2 minutes	Dexter De Vera Administrative Officer I
	File administrator to transfer files	None	10-15 minutes	Dexter De Vera Administrative Officer I
		End of Transaction

2. REQUEST FOR AUDIO-VISUAL PRESENTATION

OFFICE:	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2G
WHO MAY AVAIL	City Government Employees
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Request letter	N/A
2. USB or any external drive or storage	N/A

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request letter to be submitted to Office’s	Request letter to be stamped as received	None	5 minutes	Sherwin David Job order Employee
Administrative Staff	Letter to be approved by Department Head	None	5 minutes	Maureen I. Clemente City Information Officer
	Upon approval, endorsement to script writer and researcher	None	25 to 30 minutes	Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrative Officer I
				Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee
				Pauline Lampa Job Order Employee
	Endorsement of script for voice over	None	10-15 mins.	Renato Silvestre Jr. Administrative Officer II Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee Pauline Lampa Job Order Employee
	Endorsement to editor	None	30 mins	John Calvin Manaloto Job Order Employee Jireh Corpuz Job Order Employee
2. Requester to provide USB or any external drive or storage	File administrator to receive USB or any external drive or storage	None	1-2 mins	Dexter De Vera Administrative Officer I
	File administrator to transfer files	None	10-15mins.	Dexter De Vera Administrative Officer I
		End of Transaction

3. REQUEST FOR ACTION ON COMPLAINTS

OFFICE:	City Information Office
CLASSIFICATION	Simple
TYPE OF TRANSACTION	G2C/G2G
WHO MAY AVAIL	Public
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
1. Complaint sent via Official Facebook page or E-mail	N/A

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client to send complaint via official Facebook page or E-mail	Respond acknowledging the receipt of the complaint	None	5 minutes	Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrative Officer I
				Enrico Rafael Divino Administrative Aid VI
				Pauline Lampa Job Order Employee
				Jolina Arzaga Casual Employee Alyssa Miranda Casual Employee
	Referral of the complaint to the City Administrator’s Office	None	5-10 minutes	Sherwin David Job order Employee
	Communicate status of the complaint upon receipt of report from the concerned department	None	5-10 minutes	Renato Silvestre Jr. Administrative Officer II Dexter De Vera Administrativ e Officer I Enrico Rafael Divino Administrative Aid VI Jolina Arzaga Casual Employee
				Alyssa Miranda Casual Employee
				Pauline Lampa Job Order Employee
		End of Transaction