The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor
The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city.
I. Mandate:
The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor.
II. Vision:
A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac.
III. Mission:
To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac
LIST OF SERVICES
EXTERNAL SERVICES
1. Collection and submission of SALN of Brgy. Elected/Appointed Officials
Gathering and collection and checking of SALN before submission to proper office
OFFICE:
Community Affairs Office
Classification:
Simple
Type of Transaction:
Government to Client
Who may avail:
Barangay Officials and employee
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Duly accomplished SALN form
CAO or downloadable
Government ID
Personal
CLIENT STEPS
AGENCY ACTIONS
FEESTO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Clients submit the duly accomplish form with government ID attachment
1. Receives and verify all the details
n/a
5 mins
CAO staff
2. Compilation and record keeping
n/a
n/a
Records Officer
3. Submission to properagency
n/a
n/a
CAO staff
2. Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan
Assistance to beneficiaries in their insurance claim
OFFICE:
Community Affairs Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Client
WHO MAY AVAIL:
Barangay Officials and employee
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Claim form
CAO
Government ID
Personal
Hospital bill
Hospital concern
Death certificate
City Health Office
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Clients submit the duly accomplish claim form with government ID and other applicable requirements
1. Receives andverify all the details
n/a
5 mins
CAO staff
2. Submission of the claim form with all the requirement s to the service provider/insura nce company
n/a
n/a
CAO staff
3. Follow up and updating of the claims
n/a
1 to 2 months
CAO staff
4. Awarding of check (claim) to the beneficiary
n/a
5 mins
City Mayor / representative
Clients submit the duly accomplish claim form with government ID and other applicable requirements
1. Receives and verify all the details
n/a
5 mins
CAO staff
2. Submission of the claim form with all the requirement s to the service provider/insura nce company
n/a
n/a
CAO staff
3. Follow up and updating of the claims
n/a
1 to 2 months
CAO staff
4. Awarding of check (claim) to the beneficiary
n/a
5 mins
City Mayor / representative
3. Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office
Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor
OFFICE:
Community Affairs Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Client
WHO MAY AVAIL:
Barangay Officials and employee
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Brgy. Resolution of Nomination / Appointment
Brgy Council Concern
Government ID
Personal
Appointment paper
CAO
Certificate of Oath
CAO
CLIENT STEPS
AGENCY ACTIONS
FEESTO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee
1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolution
n/a
5 mins
CAO staff
2. Prepare all the forms needed to be filled up by the clients
n/a
5 mins
Records Officer
3. Set schedule for oath – taking withthe city Mayor
n/a
Within the week
Community Affairs Officer
4. Acts on complaints, FB post on issues and grievances against Brgy officials and employees
Reception of complaints against Brgy. Officials and employees
Office or Division:
Community Affairs Office
Classification:
Simple
Type of Transaction:
Government to Client
Who may avail:
Barangay Officials, employee and citizen
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Brgy. Resolution of Nomination / Appointment
Brgy Council Concern
Government ID
Personal
Appointment paper
CAO
Certificate of Oath
CAO
CLIENT STEPS
AGENCY ACTIONS
FEES TO BEPAID
PROCESSING TIME
PERSON RESPONSIBLE
Clients submit a written complaint
1. Receives and verify all the details of the complaint
n/a
10 mins
CAO staff
2. Inform the concern officials or employee of the complaint
n/a
10 mins
Community Affairs Officer
3. Set schedule of mediation
n/a
Within the week
Community Affairs Officer
4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meeting
n/a
n/a
Community Affairs Officer
INTERNAL SERVICES
Assistance to City Government different offices with regards to their respective concern to the 76 barangays
OFFICE:
Community Affairs Office
CLASSIFICATION:
Simple
TYPE OF TRANSACTION:
Government to Government
WHO MAY AVAIL:
Offices and Department of the City Government
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Request Letter of Assistance
Department Concern
CLIENT STEPS
AGENCY ACTIONS
FEESTO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Clients submit letter request of assistance address to the city Mayor
1. Seek approval of the request
n/a
ASAP
Community Affairs Officer
2. Once approved by the City Mayor Act in accordance with the request