CITY COMMUNITY AFFAIRS OFFICE

The Community Affairs Office or Barangay Affairs Office is under the supervision and control of the Office of the City Mayor

The Division is tasked to undertake all related works aimed in the attainment of the earnest desire of the city government leadership to achieve the service to barangay officials of seventy-six barangays of the city.

I. Mandate:

The direct line of the City Government to the 76 Barangays of the City under the direct supervision of the Office of the City Mayor.

II. Vision:

A transparent government promoting unity and harmony between and among the 76 Barangays of the City and different department and offices of the City Government of Tarlac.

III. Mission:

To aid the 76 barangays of the city with regards to their function and relationship to the City Government of Tarlac

LIST OF SERVICES

EXTERNAL SERVICES

1. Collection and submission of SALN of Brgy. Elected/Appointed Officials

Gathering and collection and checking of SALN before submission to proper office

OFFICE:	Community Affairs Office
Classification:	Simple
Type of Transaction:	Government to Client
Who may avail:	Barangay Officials and employee
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Duly accomplished SALN form	CAO or downloadable
Government ID	Personal

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Clients submit the duly accomplish form with government ID attachment	1. Receives and verify all the details	n/a	5 mins	CAO staff
	2. Compilation and record keeping	n/a	n/a	Records Officer
	3. Submission to properagency	n/a	n/a	CAO staff

2. Assist beneficiaries of Insurance sponsored by the City Mayor for Brgy. Officials and Bantay Bayan

Assistance to beneficiaries in their insurance claim

OFFICE:	Community Affairs Office
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	Government to Client
WHO MAY AVAIL:	Barangay Officials and employee
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Claim form	CAO
Government ID	Personal
Hospital bill	Hospital concern
Death certificate	City Health Office

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Clients submit the duly accomplish claim form with government ID and other applicable requirements	1. Receives andverify all the details	n/a	5 mins	CAO staff
	2. Submission of the claim form with all the requirement s to the service provider/insura nce company	n/a	n/a	CAO staff
	3. Follow up and updating of the claims	n/a	1 to 2 months	CAO staff
	4. Awarding of check (claim) to the beneficiary	n/a	5 mins	City Mayor / representative

Clients submit the duly accomplish claim form with government ID and other applicable requirements	1. Receives and verify all the details	n/a	5 mins	CAO staff
	2. Submission of the claim form with all the requirement s to the service provider/insura nce company	n/a	n/a	CAO staff
	3. Follow up and updating of the claims	n/a	1 to 2 months	CAO staff
	4. Awarding of check (claim) to the beneficiary	n/a	5 mins	City Mayor / representative

3. Prepares documents for appointments to newly appointed Brgy officials as a requirement before taking an oath of office

Prepare and check requirements for appointments and coordination of schedule for oath taking with the City Mayor

OFFICE:	Community Affairs Office
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	Government to Client
WHO MAY AVAIL:	Barangay Officials and employee
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Brgy. Resolution of Nomination / Appointment	Brgy Council Concern
Government ID	Personal
Appointment paper	CAO
Certificate of Oath	CAO

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Clients submit the Brgy. Resolution of Nomination/Appointm ent with government ID of the appointee	1. Receives and verify all the details and confirm the authenticity of the Brgy. Resolution	n/a	5 mins	CAO staff

	2. Prepare all the forms needed to be filled up by the clients	n/a	5 mins	Records Officer
	3. Set schedule for oath – taking withthe city Mayor	n/a	Within the week	Community Affairs Officer

4. Acts on complaints, FB post on issues and grievances against Brgy officials and employees

Reception of complaints against Brgy. Officials and employees

Office or Division:	Community Affairs Office
Classification:	Simple
Type of Transaction:	Government to Client
Who may avail:	Barangay Officials, employee and citizen
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Brgy. Resolution of Nomination / Appointment	Brgy Council Concern
Government ID	Personal
Appointment paper	CAO
Certificate of Oath	CAO

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Clients submit a written complaint	1. Receives and verify all the details of the complaint	n/a	10 mins	CAO staff
	2. Inform the concern officials or employee of the complaint	n/a	10 mins	Community Affairs Officer
	3. Set schedule of mediation	n/a	Within the week	Community Affairs Officer
	4. Ask the assistance of either the Office of City Administrator, City Legal Officer, or the City Mayor to preside the mediation / meeting	n/a	n/a	Community Affairs Officer

INTERNAL SERVICES

Assistance to City Government different offices with regards to their respective concern to the 76 barangays

OFFICE:	Community Affairs Office
CLASSIFICATION:	Simple
TYPE OF TRANSACTION:	Government to Government
WHO MAY AVAIL:	Offices and Department of the City Government
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request Letter of Assistance	Department Concern

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Clients submit letter request of assistance address to the city Mayor	1. Seek approval of the request	n/a	ASAP	Community Affairs Officer
	2. Once approved by the City Mayor Act in accordance with the request	n/a	ASAP	Community Affairs Officer / CAO Staff